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Vehicle Quality Controller
| Posting date: | 03 September 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable depending on experience |
| Hours: | Full time |
| Closing date: | 03 October 2024 |
| Location: | Arlesey, SG15 6RF |
| Company: | Norton Way Group Ltd |
| Job type: | Permanent |
| Job reference: | 625 |
Summary
Job Advert
Salary: Negotiable depending on experience
Location: Unit 1 Arlesey Business Park, Mill Lane, Arlesey, Beds, SG15 6RF
Hours: Two days per week, 08:00 to 17:00
A bit about us:
Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry. We have a rich history of growth,
development, and a commitment to excellence. We have been a leading automotive group in Letchworth for 35 years.
We've cultivated a culture of innovation, service, and dedication to our customers.
Norton Way Group spans 8 sites across Hertfordshire, Bedfordshire, and West London. As a multi-franchise business, we represent a
diverse range of leading automotive brands.
Our success is a testament to the efforts of our dedicated teams, now numbering over 400 staff. Together, we drive success,
celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role.
Our award-winning corporate department in Arlesey is looking for a Customer Liaison Officer to join the team, based in Arlesey.
What you will be doing:
* Inspect all vehicles and comebacks for condition and specification, reporting on any discrepancies or issues
* Formulate and maintain quality control objectives, by conducting periodic spot checks of jobs for thoroughness and quality
* Analyse data and product specifications in line with franchise and dealership standards
* Investigate customer complaints with integrity and professionalism. Meet regularly with the team on any recurring problems or
issues
* Monitor job cards, works completed, documentation, correct warranty procedures are in place, and monitor training levels of
technicians
What we need from you:
* Full manual driving licence essential
* Minimum of 2 years’ experience within a similar role
* Competent in calculating figures relating to discounts, quotes and commissions. Collect data for analysis and report on your
findings
* Ability to define problems or issues, resolving them in a practical, professional, time-sensitive manner. Providing excellent
customer service at all times.
* Able to interpret instructions on technical matters from written or verbal forms
Our commitment to excellence has been recognised by prestigious accolades, including the Great Place to Work awards consecutively;
in 2022 and 2023.
In January 2023, we were awarded Best Place to Work for Well-being, a testament to our dedication to fostering a healthy and
supportive environment.
Furthermore, our achievements include being Highly Commended title at the AM Awards for Leadership and Diversity in May 2023.
Join us on a journey where success is celebrated and built upon a foundation of inclusivity, well-being, and exceptional
leadership.
Salary: Negotiable depending on experience
Location: Unit 1 Arlesey Business Park, Mill Lane, Arlesey, Beds, SG15 6RF
Hours: Two days per week, 08:00 to 17:00
A bit about us:
Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry. We have a rich history of growth,
development, and a commitment to excellence. We have been a leading automotive group in Letchworth for 35 years.
We've cultivated a culture of innovation, service, and dedication to our customers.
Norton Way Group spans 8 sites across Hertfordshire, Bedfordshire, and West London. As a multi-franchise business, we represent a
diverse range of leading automotive brands.
Our success is a testament to the efforts of our dedicated teams, now numbering over 400 staff. Together, we drive success,
celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role.
Our award-winning corporate department in Arlesey is looking for a Customer Liaison Officer to join the team, based in Arlesey.
What you will be doing:
* Inspect all vehicles and comebacks for condition and specification, reporting on any discrepancies or issues
* Formulate and maintain quality control objectives, by conducting periodic spot checks of jobs for thoroughness and quality
* Analyse data and product specifications in line with franchise and dealership standards
* Investigate customer complaints with integrity and professionalism. Meet regularly with the team on any recurring problems or
issues
* Monitor job cards, works completed, documentation, correct warranty procedures are in place, and monitor training levels of
technicians
What we need from you:
* Full manual driving licence essential
* Minimum of 2 years’ experience within a similar role
* Competent in calculating figures relating to discounts, quotes and commissions. Collect data for analysis and report on your
findings
* Ability to define problems or issues, resolving them in a practical, professional, time-sensitive manner. Providing excellent
customer service at all times.
* Able to interpret instructions on technical matters from written or verbal forms
Our commitment to excellence has been recognised by prestigious accolades, including the Great Place to Work awards consecutively;
in 2022 and 2023.
In January 2023, we were awarded Best Place to Work for Well-being, a testament to our dedication to fostering a healthy and
supportive environment.
Furthermore, our achievements include being Highly Commended title at the AM Awards for Leadership and Diversity in May 2023.
Join us on a journey where success is celebrated and built upon a foundation of inclusivity, well-being, and exceptional
leadership.