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11182 - IT & CRM Service Manager
| Posting date: | 02 September 2024 |
|---|---|
| Salary: | £39,347 to £46,974 per year |
| Hours: | Full time |
| Closing date: | 29 September 2024 |
| Location: | Edinburgh, Scotland |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | University of Edinburgh |
| Job type: | Contract |
| Job reference: | 11182 |
Summary
UE07 - £39,347 - £46,974 per annum
The Data Lab / College of Science and Engineering
Fixed Term to July 2027 (possibility of extension)
Full Time - 35 hours per week
The Opportunity:
As part of the Operations and Finance Team the post will provide (i) service management and technical and administrative support for Salesforce - a Customer Relationship Management platform used by the organisation to run all activities. This will include overall technical and primary system administration responsibility for the Salesforce Platform including providing technical support and creating solutions for teams and users.
At The Data Lab, we believe that data can change lives and make Scotland a better place. Data has become one of the most valuable resources which has the power to create a more productive economy, a better society and tackle climate change. So we act as a catalyst, using our expertise, network of companies, public sector organisations and universities, funding and platform to change how Scotland, and the world, innovates with data. www.thedatalab.com
At The Data Lab we live by our values of Support, Respect, Innovate and Growth. If you work for us you will have the opportunity to work and build relationships with a wide range of stakeholders in private and public sectors as well as in academia. But most importantly you will play an important part in making a difference to people’s lives and making Scotland fairer and better.
Through hubs in Edinburgh, Glasgow, Aberdeen and Inverness, we foster innovation through collaboration, build skills and grow talent, and champion Scotland’s data science community.
Your skills and attributes for success:
Significant experience and proven success in IT service management
Detailed operational knowledge & technical experience gained supporting CRM solutions
Track record of delivering excellent customer service
Experience in building strong professional relationships in the workplace
The Data Lab / College of Science and Engineering
Fixed Term to July 2027 (possibility of extension)
Full Time - 35 hours per week
The Opportunity:
As part of the Operations and Finance Team the post will provide (i) service management and technical and administrative support for Salesforce - a Customer Relationship Management platform used by the organisation to run all activities. This will include overall technical and primary system administration responsibility for the Salesforce Platform including providing technical support and creating solutions for teams and users.
At The Data Lab, we believe that data can change lives and make Scotland a better place. Data has become one of the most valuable resources which has the power to create a more productive economy, a better society and tackle climate change. So we act as a catalyst, using our expertise, network of companies, public sector organisations and universities, funding and platform to change how Scotland, and the world, innovates with data. www.thedatalab.com
At The Data Lab we live by our values of Support, Respect, Innovate and Growth. If you work for us you will have the opportunity to work and build relationships with a wide range of stakeholders in private and public sectors as well as in academia. But most importantly you will play an important part in making a difference to people’s lives and making Scotland fairer and better.
Through hubs in Edinburgh, Glasgow, Aberdeen and Inverness, we foster innovation through collaboration, build skills and grow talent, and champion Scotland’s data science community.
Your skills and attributes for success:
Significant experience and proven success in IT service management
Detailed operational knowledge & technical experience gained supporting CRM solutions
Track record of delivering excellent customer service
Experience in building strong professional relationships in the workplace