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Clerical Officer (XN02)
| Posting date: | 02 September 2024 |
|---|---|
| Salary: | £23,615.00 per year |
| Additional salary information: | £23615.00 a year |
| Hours: | Full time |
| Closing date: | 23 September 2024 |
| Location: | Leeds, LS9 7TF |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9298-ONC-0407 |
Summary
2. JOB PURPOSE/SUMMARY This role provides a high standard clerical service, reception duties to the department while adhering to departmental guidelines and policies. To undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports and patient information, processing appropriately within departmental guidelines, entering information onto the appropriate IT system and retrieving information as and when required. To undertake a range of clerical duties which include reception, receiving and inputting of referrals, and booking of patient appointments and transport. The post holder will be able to work flexibly and be able to communicate sensitively and effectively with a wide range of people including, patients, medical staff and the wider multi-disciplinary team. General administrative duties will also include dealing with patient appointments over the phone, so they will be required to understand the imperative need for confidentiality and discretion at all times. 4. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY The post holder will undertake duties within the following range: To be fully conversant with and adhere to standard operating procedures, policies and agreed departmental procedures. To promptly process patient and/or other correspondence, documentation, letters, reports etc. To provide a full clerical support service to the Department including organising, sorting and filing documents and papers; dealing with incoming and outgoing paper and electronic post as required; photocopying, faxing and distributing information by post or email; typing letters and other documents. To greet patients and visitors to the department, providing an efficient and courteous service, referring queries or concerns regarding patients and other visitors to the department to appropriate senior staff. To plan and book appointments in priority order in accordance with departmental policy in a timely and efficient manner and arrange transport/interpreting services where appropriate. Check/enter patient and /or other details on the Patient Administration and other Systems. To request and retrieve relevant information from the appropriate administration system (electronic or paper systems) as necessary including patient case notes. Prepare documentation for processing, including inputting, photocopying or scanning. Check documentation is complete and available when needed in relevant clinic or ward eg casenotes, test results and X-Rays etc. Where necessary, to be responsible for handling and/or banking cash and cheques. May be authorised signatory for small cash/financial payments. Report and respond to any system faults and errors. Maintain and update patient/departmental databases, ensuring patient and other information is accurately recorded, prioritising within departmental guidelines and escalating unresolved situations/issues to appropriate line manager. To deal with telephone and in-person queries from patients and relatives, Trust staff and external agencies in a polite and helpful manner, observing the need for discretion and courtesy. Taking responsibility for returning any follow up calls as necessary. Follow Departmental/Trust disposal and destruction procedures of confidential documentation, in line with Data Protection Act and Confidentiality. Collect and deliver patient or other documentation/reports around Trust when required. Provide suitable cover for other clerical staff in cases of absences, as delegated by line manager. Assisting to maintain high standards of care, including:- - Maintain a safe working environment, reporting incidents, accidents, complaints - Understand the need to maintain and respect patient confidentiality - Participate in in-service training - Participate in mandatory training annually - Participate in annual performance appraisal Visit and/or work at other designated Trust sites as required to ensure continuity of service/patient care. General office work and any other duties assigned by the Supervisor/Team Leader or Manager, which may include:- Monitor and maintain appropriate/agreed levels of stock and non- stock items, including stationery and office supplies maintain diaries for senior staff. 11. COMMUNICATION & WORKING RELATIONSHIPS The post holder will be expected to establish, maintain and respect good working relationships and communication networks with both internal and external organisations, institutions and individuals with whom they come into contact, including those associated with the specialty area and as appropriate within the role. The post holder will be expected to represent themselves and the service in a professional, courteous and respectful manner at all times.