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Customer Services Advisor
| Posting date: | 30 August 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive (Dependent on experience) |
| Hours: | Full time |
| Closing date: | 29 September 2024 |
| Location: | Abingdon, OX14 1DY |
| Company: | Cellmark Forensic Services |
| Job type: | Permanent |
| Job reference: | 325 |
Summary
Role overview
Cellmark is one of the UK’s largest providers of DNA and forensic testing services to the police, and a leading supplier of
paternity and drug testing services to government agencies, the legal community and the general public. With more than 500
employees we have an excellent reputation for quality, reliability and speed of delivery built over 30 years of innovation and
service excellence.
We are looking for a Customer Services Advisor to join our established and busy Customer Services department. You will represent
Cellmark by telephone and provide customers with a helpful and efficient service.
Responsibilities:
* providing advice and explanations of Cellmark services by telephone and email to existing and potential customers including the
process and administrative procedures in a friendly and informative manner.
* responding to customer enquiries and inputting customer details and case data into the computer with a high level of accuracy.
* liaising with both internal and external customers about the progress of a customer’s case by referring to computer and file
records in order to provide a timely and efficient information service to customers.
This is a busy and varied role that would suit an individual with a strong ability to remain calm and capable of managing tasks of
varying priorities to strict deadlines.
We are seeking a person that works well in a team and has an ability to communicate clearly and concisely in both written and
verbal forms. You will have meticulous attention to detail and accurate record keeping. You will also be computer literate
including proficiency in Microsoft Word and Outlook.
The working pattern for this role is a 5 week rolling shift pattern with compressed hours.
Working 4 weeks at 36 hrs per week over 4 days, with a rolling day off and 1 week at 43.5 hrs over 5 days, with a shorter working
day on the Friday.
In addition to a competitive salary, you will receive the following benefits:
* 33 days holiday including bank holidays.
* Pension Scheme (7.5% ER contribution and minimum of 2.5% EE contribution).
* Private Healthcare with Aviva.
* Perkbox (provides access to a wide range of high street discounts).
* Life Assurance (Death in Service 4x base salary).
* Employee Assistance Programme.
At Cellmark, we recognise that our customers define our service quality and we should always strive to meet their needs through
service innovation and continuous improvement. We actively support our people in developing their skills by providing training and
development opportunities as well as a clearly defined career progression path. So if this sounds like the position that you are
looking for, then Cellmark may be the place for you.
Due to nature of the work we undertake, all applicants must have lived in the UK continuously for the past five years and will be
required to obtain security clearance which we will arrange.
We reserve the right to close the position once sufficient applications have been received.
Cellmark is one of the UK’s largest providers of DNA and forensic testing services to the police, and a leading supplier of
paternity and drug testing services to government agencies, the legal community and the general public. With more than 500
employees we have an excellent reputation for quality, reliability and speed of delivery built over 30 years of innovation and
service excellence.
We are looking for a Customer Services Advisor to join our established and busy Customer Services department. You will represent
Cellmark by telephone and provide customers with a helpful and efficient service.
Responsibilities:
* providing advice and explanations of Cellmark services by telephone and email to existing and potential customers including the
process and administrative procedures in a friendly and informative manner.
* responding to customer enquiries and inputting customer details and case data into the computer with a high level of accuracy.
* liaising with both internal and external customers about the progress of a customer’s case by referring to computer and file
records in order to provide a timely and efficient information service to customers.
This is a busy and varied role that would suit an individual with a strong ability to remain calm and capable of managing tasks of
varying priorities to strict deadlines.
We are seeking a person that works well in a team and has an ability to communicate clearly and concisely in both written and
verbal forms. You will have meticulous attention to detail and accurate record keeping. You will also be computer literate
including proficiency in Microsoft Word and Outlook.
The working pattern for this role is a 5 week rolling shift pattern with compressed hours.
Working 4 weeks at 36 hrs per week over 4 days, with a rolling day off and 1 week at 43.5 hrs over 5 days, with a shorter working
day on the Friday.
In addition to a competitive salary, you will receive the following benefits:
* 33 days holiday including bank holidays.
* Pension Scheme (7.5% ER contribution and minimum of 2.5% EE contribution).
* Private Healthcare with Aviva.
* Perkbox (provides access to a wide range of high street discounts).
* Life Assurance (Death in Service 4x base salary).
* Employee Assistance Programme.
At Cellmark, we recognise that our customers define our service quality and we should always strive to meet their needs through
service innovation and continuous improvement. We actively support our people in developing their skills by providing training and
development opportunities as well as a clearly defined career progression path. So if this sounds like the position that you are
looking for, then Cellmark may be the place for you.
Due to nature of the work we undertake, all applicants must have lived in the UK continuously for the past five years and will be
required to obtain security clearance which we will arrange.
We reserve the right to close the position once sufficient applications have been received.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.