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Benefits Assessment Officer – Housing & Benefits

Posting date:	30 August 2024
Salary:	£18.45 per hour
Additional salary information:	per hour PAYE
Hours:	Full time
Closing date:	28 September 2024
Location:	MILTON KEYNES, MK9 3EJ
Company:	Triumph Consultants Ltd
Job type:	Temporary
Job reference:	MKC (HQ) MKC19261

Summary

What's involved with this role:

Title: Temporary Benefits Assessment Officer – Housing & Benefits

Job Ref: MKC (HQ) MKC19261

Pay Rate: £18.45 per hour PAYE

Hours per week: 37 Monday – Friday, normal working hours

Role Length: This opening assignment is for 3 months

City: MILTON KEYNES

Basic DBS and BPSS required

Remoting working

A Benefits Assessment Officer is required to take action to ensure that applications for Housing Benefit, Council Tax Reduction, Discretionary Housing Payments, Discretionary Council Tax Reduction and Local Welfare Assistance are processed and paid promptly and correctly in accordance with legislation and procedures.

Key responsibilities:

Resolve to conclusion telephone, face-to-face and written enquiries from residents of Milton Keynes, landlords, external agencies and other Council departments.
Provide advice about welfare assistance and where applicable signpost customers to other agencies for help and support.
Ensure that the Council Tax account information relating to the customer has the correct liability and if not, resolve any discrepancies that would affect the financial award.
Take or initiate action, as appropriate, to ensure that overpayments of Housing Benefit, Council Tax Reduction, Discretionary Housing Payments and Discretionary Council Tax Reduction have effective recovery set or are identified as not being recoverable in line with policies & procedures and are recommended for write off.

Qualifications:

GCSE English and Maths grade A – C or equivalent.

Knowledge:



Experience:

Relevant assessment experience with Housing Benefit and Council Tax rebate.
Experience of working with, understanding and meeting the needs of customers.
Experience of using NEC Northgate Revenues & Benefits and/or Capita Academy.
Customer service experience with a focus on understanding and meeting customer needs.

Skills & Abilities:

Strong numerical and financial calculation skills.
Able to take responsibility for quality and completion of own work within standards.
Proven aptitude for and experience of working with numbers / financial calculations.
Proficiency in using Capita Academy.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

ALD
1

Job Ref: MKC (HQ) MKC19261


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.