Technical Support Officer/Admin
| Posting date: | 29 August 2024 |
|---|---|
| Salary: | £12.38 to £12.38 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 27 September 2024 |
| Location: | Newark, Nottinghamshire, NG24 2EG |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Newark & Sherwood 5254003 |
Summary
What's involved with this role:
Temporary Technical Support Officer/Admin
Job Ref: Newark & Sherwood 5254003
Pay Rate: £12.38 per hour PAYE
Hours per week: 37 Monday – Friday, normal working hours
Role Length: This opening assignment is for 2-3 months
City: Newark, Nottinghamshire
This is a technical support role designated to provide support to the work of officers delivering Aids and Adaptations in Council managed properties.
Key Responsibilities:
Acknowledge new referrals advise client of referral receipt.
Maintain accurate and up to date waiting lists where applicable.
Liaise with OT’s, customers and colleagues and arrange pre-start and feasibility assessment meetings as necessary.
Maintain an up to date register of contractors and ensure quotes are requested from contractors on an even basis; issue tender documents and collate responses. To include maintenance of contractor background information including insurance certs, competency schemes etc.
Process interim and final payments once paperwork and sign off is completed by officers.
Support officers in providing data and statistics for performance monitoring and Freedom of Information requests.
Ensure the administration is carried out in a timely manner; sending clients acceptance letters, requesting start dates and communicating with customers and contractors.
Ensure new cases are accurately logged and updated on appropriate systems appropriate documents are retained, and records closed when complete.
Qualifications:
Educated to GCSE level or equivalent in English and Maths or with demonstrable experience.
Business Administration NVQ2 or equivalent desirable.
Skills & Experience:
Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Experience of providing technical administrative support in a busy environment.
Experience of data input and data management.
Understanding of the various different agencies and internal teams required in service delivery.
Ability to meet strict deadlines with good organisational skills.
Anticipate customer needs to provide excellent service continually striving to improve.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite, Mosaic).
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.
To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.
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Job Ref: Newark & Sherwood 5254003
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.