Resident Contact Supervisor
| Posting date: | 28 August 2024 |
|---|---|
| Salary: | £27,372 to £31,169 per year |
| Hours: | Full time |
| Closing date: | 27 September 2024 |
| Location: | Maidenhead, Windsor & Maidenhead |
| Remote working: | On-site only |
| Company: | Royal Borough of Windsor and Maidenhead |
| Job type: | Permanent |
| Job reference: |
Summary
We have an exciting opportunity for a Resident Contact Supervisor to join us!
This is a full-time, permanent role with hybrid working, and a salary of £27,372 - £31,169 per annum.
About us:
The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.
Given our Royal connections, the eyes of the world are often on us and we continue to rise to the challenge.
This is an excellent opportunity for an enthusiastic Contact Centre Supervisor to join our Customer Service team.
The Role:
As a Resident Contact Supervisor, you will have key role in managing the day to day running of the contact centre and manage a team of advisors. Dealing with escalations on a complete range of council services.
You will be working in a highly pressurised and at times challenging environment; and must be able to communicate in a clear and friendly manner.
Your role will involve:
Managing and coordinating a team of advisors
The day-to-day management of operational activities.
Meeting our KPI by managing the performance and activity of staff.
De-escalation skills.
Management of various software packages and a cloud-based telephony system.
Excellent digital skills
What we are looking for:
Ideally, you will have worked in a supervisory or management role preferably in a customer service environment and will be educated to degree level or equivalent., with excellent communication and IT skills.
Self-motivated, professional, friendly, enthusiastic, customer focused individuals to join our highly motivated and friendly team.
Training will be given.
What we offer:
32 days annual leave
Flexible working including a hybrid working pattern for a better work-life balance.
Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
Free employee parking close to the offices.
Give As You Earn scheme.
Instant Reward Scheme to recognise and reward innovative achievement.
Employee Assistance Programme providing counselling, advice and information.
Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.
RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger.
If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.
This is a full-time, permanent role with hybrid working, and a salary of £27,372 - £31,169 per annum.
About us:
The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.
Given our Royal connections, the eyes of the world are often on us and we continue to rise to the challenge.
This is an excellent opportunity for an enthusiastic Contact Centre Supervisor to join our Customer Service team.
The Role:
As a Resident Contact Supervisor, you will have key role in managing the day to day running of the contact centre and manage a team of advisors. Dealing with escalations on a complete range of council services.
You will be working in a highly pressurised and at times challenging environment; and must be able to communicate in a clear and friendly manner.
Your role will involve:
Managing and coordinating a team of advisors
The day-to-day management of operational activities.
Meeting our KPI by managing the performance and activity of staff.
De-escalation skills.
Management of various software packages and a cloud-based telephony system.
Excellent digital skills
What we are looking for:
Ideally, you will have worked in a supervisory or management role preferably in a customer service environment and will be educated to degree level or equivalent., with excellent communication and IT skills.
Self-motivated, professional, friendly, enthusiastic, customer focused individuals to join our highly motivated and friendly team.
Training will be given.
What we offer:
32 days annual leave
Flexible working including a hybrid working pattern for a better work-life balance.
Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
Free employee parking close to the offices.
Give As You Earn scheme.
Instant Reward Scheme to recognise and reward innovative achievement.
Employee Assistance Programme providing counselling, advice and information.
Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.
RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger.
If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.