Universal Services Administrator | Guy's and St Thomas' NHS Foundation Trust
| Posting date: | 28 August 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £27,948 - £29,468 pa |
| Hours: | Full time |
| Closing date: | 27 September 2024 |
| Location: | London, SE11 4TH |
| Company: | Guys and St Thomas NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6591761/196-AC537 |
Summary
We are delighted to be in a position to advertise for an Administrator within the Universal Services Team, part of Evelina Community Services.
The successful candidate will join a team of administrators who support the Universal Services teams to ensure the delivery of a seamless service for
children in Lambeth and Southwark.
This is an excellent opportunity for those looking to develop their experience and skills in administration and management. We are looking for a highly organised person who is able to prioritise a busy workload in a demanding environment and perform well under pressure.
Main Duties • Provide high quality administrative support to the department. This may include booking meeting rooms and hospitality, organising audio-visual equipment, ordering department supplies such as stationery plus any other ad hoc duties.
• Provide support for meetings, including the preparation and distribution of agendas and taking, transcription and distribution of minutes/ action notes. Follow up of action points arising from meetings.
• Provide administrative support within the service, including cross cover for administrative team members as required.
• Provide advice and support to new or less experienced employees on own administrative duties.
• Maintain departmental databases in a timely and accurate manner. Assist with the collation of data as required.
• Undertake any other reasonable duties necessary to ensure the smooth running of the service.Communication • Act as first point of contact for callers, visitors and deliveries to the department.
• Deal with all enquiries from patients, staff and visitors in a courteous, efficient and tactful manner referring to appropriate staff when necessary.
• Manage diaries, and organise meetings and events ensuring that all supporting arrangements are in place.
Guy’s and St Thomas’ is one of the largest hospital trusts in the country, with around 22,000 staff; an annual turnover of more than £2.4 billion; and 2.2 million patient contacts a year. Our hospitals have a long and proud history, dating back almost 900 years, and have been at the forefront of medical progress and innovation since they were founded. We continue to build on these traditions and have a reputation for clinical, teaching and research excellence.
We provide a full range of hospital services for our local communities and community services for patients in Lambeth and Southwark. We also provide specialist services for patients from further afield, including cancer, cardiac, kidney, women’s and orthopaedic services, and we are home to the Evelina Children’s Hospital. Since February 2021, Royal Brompton and Harefield hospitals have become a new clinical group within Guy’s and St. Thomas’. See www.guysandstthomas.nhs.uk.
As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. We also have a positive approach to corporate social responsibility and are keen to engage our staff in an agenda that ranges from promoting environmental sustainability to the creation of local employment opportunities.
The post holder is responsible for the collation of data for the service using relevant databases and clinical systems, and will provide a high standard of professional and patient focused service to a range of Trust-wide specialties' and will support the function on a day-to day operational basis.
The successful candidate will develop a good understanding of clinical systems, display strong communication skills, attention to details and be proactive to achieve desired outcomes.
Candidates must be flexible to the needs of the service, attend meetings as and when necessary and have excellent communication skills. This is an opportunity join a great team and environment where you are enabled to develop.
The post holder will answer general queries and explain information relating to the department. The post holder requires excellent communication skills and previous hospital and community health experience would be desired.
You will be key to the smooth running of the service, acting as the vital link between the service and service users. You will coordinate appointment bookings, incoming calls to the advice line and a shared inbox; Liaising with the Universal Service teams and wider Trust.
The following attributes are required so if you are the right person, please apply:
* You will be proactive with a “can do” attitude and a commitment to high quality performance; recognising the benefits of innovation and
adaptability in a changing NHS environment.
* You will be in possession of good written and verbal communication, inter-personal and administration skills with the ability to work flexibly within
a fast-paced, challenging environment.
* You will be able to demonstrate working to deadlines and maintain a professional courteous service in a sometimes pressured environment.
* You will be able to work both independently and as part of a team.
* You will be able to demonstrate the ability to multi-task, be highly organised, adaptable, motivated, reliable, willing and able take personal
responsibility.
For further details please see attached the job description and person specification for more information.
This advert closes on Wednesday 4 Sep 2024