Deputy Community Care Manager
| Posting date: | 28 August 2024 |
|---|---|
| Salary: | £31,000 to £31,000 per year |
| Hours: | Full time |
| Closing date: | 27 September 2024 |
| Location: | Honiton, Devon |
| Remote working: | On-site only |
| Company: | Beehive Care & Training Group Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
Deputy Care Manager
Location: Office in Dunkeswell, care provided to the East and Mid Devon Areas
Salary: £31,000 per annum including enhancement for on-call
Holidays: 28 days including bank holidays
Job Purpose:
Beehive Care & Training Group Ltd. is seeking a dedicated and experienced Deputy Care Manager to join our team. In this vital role, you will support the Registered Care Manager in overseeing the delivery of high-quality domiciliary care services, ensuring that our customers receive exceptional, person-centred care. You will be responsible for supervising and developing our care staff, managing day-to-day operations, and maintaining strong relationships with customers and their families. Your role will also involve participating in the on-call rota, providing continuous support and handling emergencies effectively.
Duties and Responsibilities:
Care Management:
- Assist in the smooth and efficient management of daily care services.
- Regularly review and update care plans to meet customers' evolving needs.
- Monitor and maintain high standards of care delivery.
- Implement and enforce company policies and procedures.
Staff Supervision:
- Support recruitment, training, and development of care staff.
- Conduct regular supervisions and performance appraisals to ensure high-quality care.
- Provide leadership and support to the care team, fostering a positive working environment.
- Manage staff rotas to ensure adequate coverage.
Customer Relations:
- Build and maintain positive relationships with customers and their families.
- Conduct initial assessments and ongoing reviews of care plans.
- Handle complaints and incidents professionally, ensuring customer satisfaction.
Care Visits:
- Perform care visits as needed, providing personal and practical care to customers.
- Accurately document care visits according to company procedures.
On-Call Duty:
- Participate in the on-call rota, offering support and guidance outside of regular hours.
- Respond promptly to emergencies, providing appropriate support.
Compliance:
- Ensure all care services comply with CQC standards and other regulatory requirements.
- Stay updated on legislation and best practices, applying this knowledge to improve service delivery.
- Prepare for inspections and audits, ensuring service readiness and compliance.
Key Responsibilities:
Leadership and Management:
- Assist in leading and managing care services to deliver high-quality care.
- Support the Care Manager in strategic planning and decision-making.
- Act as a role model, demonstrating best practices in care delivery.
Service Improvement:
- Identify and implement improvements to enhance care services.
- Engage in quality assurance activities to drive service improvement.
- Lead initiatives to improve efficiency, effectiveness, and care quality.
Risk Management:
- Identify and mitigate risks in care delivery, ensuring the safety of customers and staff.
- Develop and implement risk management strategies and train staff accordingly.
Qualifications and Experience:
- NVQ Level 3 in Health and Social Care (or equivalent); Level 5 preferred.
- Previous experience in a similar role within domiciliary care.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and manage challenging situations.
- Full UK driving license and access to a vehicle.
If you are passionate about delivering high-quality care and possess the necessary skills and experience, we encourage you to apply.
Please send your CV and cover letter telling us why you want to join the Beehive Team or apply through our website.
Beehive Care & Training Group Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
For more information about our company, please visit www.bct-group.co.uk or for a copy of the job description and a chat about the role, call Chelsea from the Recruitment team on 01404 643883
Location: Office in Dunkeswell, care provided to the East and Mid Devon Areas
Salary: £31,000 per annum including enhancement for on-call
Holidays: 28 days including bank holidays
Job Purpose:
Beehive Care & Training Group Ltd. is seeking a dedicated and experienced Deputy Care Manager to join our team. In this vital role, you will support the Registered Care Manager in overseeing the delivery of high-quality domiciliary care services, ensuring that our customers receive exceptional, person-centred care. You will be responsible for supervising and developing our care staff, managing day-to-day operations, and maintaining strong relationships with customers and their families. Your role will also involve participating in the on-call rota, providing continuous support and handling emergencies effectively.
Duties and Responsibilities:
Care Management:
- Assist in the smooth and efficient management of daily care services.
- Regularly review and update care plans to meet customers' evolving needs.
- Monitor and maintain high standards of care delivery.
- Implement and enforce company policies and procedures.
Staff Supervision:
- Support recruitment, training, and development of care staff.
- Conduct regular supervisions and performance appraisals to ensure high-quality care.
- Provide leadership and support to the care team, fostering a positive working environment.
- Manage staff rotas to ensure adequate coverage.
Customer Relations:
- Build and maintain positive relationships with customers and their families.
- Conduct initial assessments and ongoing reviews of care plans.
- Handle complaints and incidents professionally, ensuring customer satisfaction.
Care Visits:
- Perform care visits as needed, providing personal and practical care to customers.
- Accurately document care visits according to company procedures.
On-Call Duty:
- Participate in the on-call rota, offering support and guidance outside of regular hours.
- Respond promptly to emergencies, providing appropriate support.
Compliance:
- Ensure all care services comply with CQC standards and other regulatory requirements.
- Stay updated on legislation and best practices, applying this knowledge to improve service delivery.
- Prepare for inspections and audits, ensuring service readiness and compliance.
Key Responsibilities:
Leadership and Management:
- Assist in leading and managing care services to deliver high-quality care.
- Support the Care Manager in strategic planning and decision-making.
- Act as a role model, demonstrating best practices in care delivery.
Service Improvement:
- Identify and implement improvements to enhance care services.
- Engage in quality assurance activities to drive service improvement.
- Lead initiatives to improve efficiency, effectiveness, and care quality.
Risk Management:
- Identify and mitigate risks in care delivery, ensuring the safety of customers and staff.
- Develop and implement risk management strategies and train staff accordingly.
Qualifications and Experience:
- NVQ Level 3 in Health and Social Care (or equivalent); Level 5 preferred.
- Previous experience in a similar role within domiciliary care.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and manage challenging situations.
- Full UK driving license and access to a vehicle.
If you are passionate about delivering high-quality care and possess the necessary skills and experience, we encourage you to apply.
Please send your CV and cover letter telling us why you want to join the Beehive Team or apply through our website.
Beehive Care & Training Group Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
For more information about our company, please visit www.bct-group.co.uk or for a copy of the job description and a chat about the role, call Chelsea from the Recruitment team on 01404 643883
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.