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Improvement Advisor | Central and North West London NHS Foundation Trust
| Posting date: | 28 August 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £61,927 - £68,676 pa inc HCAS (pro-rata) |
| Hours: | Part time |
| Closing date: | 27 September 2024 |
| Location: | London, NW1 3AX |
| Company: | CNWL NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6567588/333-C-HQ-0729 |
Summary
CNWL is recruiting Improvement Advisor to work within the Quality Improvement (QI) Team and support our plans to build the Trust’s QI capacity and capability as core faculty of the CNWL Improvement Academy.
CNWL Trust has embraced QI as the overarching principle for the organisation, and set its longer-term vision to provide the highest quality, best value healthcare for patients. The primary purpose of the Quality Improvement team is to oversee the transformation of the culture of the Trust to one of continuous improvement. This will be delivered through participation of staff in the design, implementation, monitoring and evaluation of a large number of small and large-scale projects via a multi-year organisation-wide programme. The programme is a unique one for the organisation in terms of breadth, depth and timescale.
The post-holder will assist in building the Trust’s QI capacity and capability by providing QI coaching and training. They will support key QI projects to maximise opportunities for improvement and learning, motivate teams to undertake QI projects, and produce reports and promotional material that demonstrates and celebrates the progress of QI.
The post-holder will give robust attention to ensuring that service users and carers are involved in the development of the projects.
The post-holder will work closely with the QI Team to deliver and scale-up improvement across the Trust.
It is a pivotal role for the department requiring delivery of high quality and comprehensive service. You will need to have proven leadership, communication and stakeholder management skills, trained in QI methodologies, can inspire and be prepared to work across a broad spectrum of specialities and with a wide variety of staff.
You will be responsible for the effective delivery of central quality improvement programmes and support and coach improvement projects across a division by ensuring the staff, service users and carers are at the heart of everything we do. Also, you will be promoting an understanding of the CNWL’s QI Programme and teaching and supporting the use of the Model for Improvement methodology and its philosophy.
You will be accountable to the Head of Quality Improvement and work closely with the Director of Improvement and the Trustwide Clinical QI Lead.
You must have initiative and drive, be forward-thinking and can influence a wide range of health professionals. We offer a supportive and friendly environment, and we have a genuine and active commitment to education and staff career development.
For more details, please refer to Job Description and Person Specification.
The Quality Improvement Team is made up of a group of dedicated Improvement Specialists supporting improvement across the organisation.
We are a dynamic, adaptive team who actively support individuals and teams with improvement.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Deliver QI Curriculum
• With other Improvement Advisor (IA) colleagues develop the QI training curriculum and prospectus. This will include a blend of classroom training, virtual training, on-the-job training, e-learning and self-directed study.
• To be responsible for the design, development and delivery of the trustwide QI curriculum to improve QI capacity and capability across the Trust.
• To provide analysis of the training delivered and adapt accordingly to ensure optimum effectiveness
• To act as a member of the QI faculty for developing/teaching improvement science
• To represent the Trust’s QI programme at internal and external event
• Develop and maintain effective networks with QI colleagues both across the Trust and externally
• Demonstrate QI competencies and be a credible, senior ambassador for QI across the Trust
Divisional QI Work
• To provide leadership and improvement expertise for allocated division(s) within the Trust, supporting the development of QI infrastructure within division
• To be a point of contact for QI work within a division.
• Responsible for planning, and development of QI support across a specific division.
• Working closely with the Head of QI Team to ensure divisional improvement support is consistent and aligned to Trust approach
• Lead on identification and sharing of good practice amongst the QI team and subsequent spread across organisation.
• Provide expertise and coaching to staff in good improvement practice
• Maintain effective working relationships with operational management teams to ensure effective resolution of issues as they arise
• Ensure customer feedback on QI team performance is routinely obtained from operational teams, analysed and acted upon
• Ensure relevant organisational learning from improvement activity is identified, recorded and shared as appropriate
• Ensure operational management teams are provided with relevant reports in a timely manner
• To proactively support teams to involve service users and carers in improvement work. Supporting co-production as required.
Trust Wide Improvement
• Oversee targeted QI campaigns for Trust priorities. Ensure all campaigns are appropriately resourced, have a clear scope and appropriate implementation plans
• Working closely with the Communications Team, ensure all targeted QI campaigns have an associated community of practice established to support and facilitate communication and ideas exchange and sharing of learning between participating teams
• Contribute to the overall development of the improvement approach at CNWL
• Raise the profile and support the development of the CNWL QI website
Programme Management
• To Programme Manager for identified priority programmes
• To liaise with the SRO for the central programme and establish programme governance, structure, reports and documentation
Communication
• To network with other centres of excellence and expert advisory groups as required to support quality and service improvement
• To provide written and verbal reports to Trust Boards, Sub-Committees, Executive Management Team, and other groups and committees as required
• To demonstrate an ability to convey complex information and ideas both written and orally
• To support consensus building and manage conflict or opposing views whilst encouraging participation from all involved
• To pro-actively influence and negotiate where issues arise
• To use presentations and reports effectively to raise awareness of quality and service improvement
This advert closes on Sunday 15 Sep 2024
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