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Band 3 Admissions Admin Chemotherapy Suite Finchley Memorial and RFH
| Posting date: | 27 August 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,071 - £25,674 per annum inclusive of HCAS |
| Hours: | Full time |
| Closing date: | 26 September 2024 |
| Location: | Enfield Town, EN2 8JL |
| Company: | Royal Free London NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6545131/391-RFL-6545131 |
Summary
A Vacancy at Royal Free London NHS Foundation Trust.
Job Summary:
To provide a courteous reception service to patients and clinicians in line with office
procedures, contributing to the overall efficient and effective running of designated
Finchley Memorial and Royal Free SACT:
To work closely with nursing and medical staff to ensure that any issues in clinic
are raised immediately to maintain an excellent level of service to patients.
The post-holder will work as part of Finchley Memorial and Royal Free SACT team, ensuring and efficient, high quality and timely service is provided. This includes providing a welcoming and professional service to patients when manning the reception at Finchley Memorial and Royal Free SACT.
To manage the booking of designated follow up clinics and ensure that these are booked efficiently and that any booking issues are raised immediately with medical staff to ensure patient care is not compromised.
Band 3 Admissions Administrator Finchley Memorial and Royal Free Hospital
Permanent Role
Finchley Memorial and Royal Free Hospital
37.5 Hours per week
We are looking for aBand 3 Admissions Administrator for the Chemotherapy Suite of Finchley Memorial and Royal Free Hospital. The successful candidate will be expected to provide a courteous reception service to patients and clinicians, work closely with nursing and medical staff, manage the booking of designated follow up appointments and work effectively as part of Finchley Memorial and Royal Free SACT team.
The successful candidate is required to be able demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have proven experience of working in with the public in an administrative position. You will be expected to give excellent customer care in a busy and high pressured working environment, working across multiple out-patient clinic locations. You should also have excellent communication and interpersonal skills and a high attention to detail and accuracy.
If you believe you meet the criteria of the person specification and would like to join Finchley Memorial and Royal Free Hospital at this time, we would be interested in receiving your application.
To find out more about working at the Royal Free, Finchley Memorial and Chase Farm please visit our website
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk/
1. ROLES AND RESPONSIBILITIES
Reception:
To greet patients in a courteous manner and check them into clinic on arrival via the
current electronic systems in line with the trust out-patient operational work processes
Ensure administrative cover during clinic times, communicating with supervisor if any
problems.
To check out patients on the EPR system after consultation ensuring all appropriate
data is recorded accurately in a timely manner in line with the information on the clinic
outcome form or in line with departmental procedure when there is no outcome form
Ensure that ‘walk-in’ (WI) patients (not entered on the clinic list) are registered onto
EPR and Chemo Care as appropriate.
Ensure that all Choose and Book and DNAs are actioned appropriately at the end of the clinic
To deal sensitively and discreetly with patient’s queries both in person and by telephone.
Excellent communication skills are needed to overcome barriers of understanding
To actively keep patients informed of any delays in clinic via notice boards and in
conjunction with nursing teams
To make follow-up appointments ensuring the patients are booked into the appropriate
clinic and are given an appointment within the clinically agreed timescale at the time of
clinic
To control the number of patients per clinic ensuring that clinics are not overbooked
and to advise the Out-patient supervisor of any capacity problems within clinics.
To liaise closely with clinical teams to ensure mutual understanding of clinic rules and
capacity issues that could compromise the booking of follow up patients within clinical
timescales.
To work with nursing staff while in clinic to ensure all clinic outcome forms are
completed accurately and entered onto Cerner.
Direct patients after consultation to various department for specific tests
To help with printing EPR cover-sheets for any relevant documents generated on clinic.
This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found athttps://www.nhsemployers.org/articles/pay-scales-202425.
This advert closes on Tuesday 10 Sep 2024
Job Summary:
To provide a courteous reception service to patients and clinicians in line with office
procedures, contributing to the overall efficient and effective running of designated
Finchley Memorial and Royal Free SACT:
To work closely with nursing and medical staff to ensure that any issues in clinic
are raised immediately to maintain an excellent level of service to patients.
The post-holder will work as part of Finchley Memorial and Royal Free SACT team, ensuring and efficient, high quality and timely service is provided. This includes providing a welcoming and professional service to patients when manning the reception at Finchley Memorial and Royal Free SACT.
To manage the booking of designated follow up clinics and ensure that these are booked efficiently and that any booking issues are raised immediately with medical staff to ensure patient care is not compromised.
Band 3 Admissions Administrator Finchley Memorial and Royal Free Hospital
Permanent Role
Finchley Memorial and Royal Free Hospital
37.5 Hours per week
We are looking for aBand 3 Admissions Administrator for the Chemotherapy Suite of Finchley Memorial and Royal Free Hospital. The successful candidate will be expected to provide a courteous reception service to patients and clinicians, work closely with nursing and medical staff, manage the booking of designated follow up appointments and work effectively as part of Finchley Memorial and Royal Free SACT team.
The successful candidate is required to be able demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have proven experience of working in with the public in an administrative position. You will be expected to give excellent customer care in a busy and high pressured working environment, working across multiple out-patient clinic locations. You should also have excellent communication and interpersonal skills and a high attention to detail and accuracy.
If you believe you meet the criteria of the person specification and would like to join Finchley Memorial and Royal Free Hospital at this time, we would be interested in receiving your application.
To find out more about working at the Royal Free, Finchley Memorial and Chase Farm please visit our website
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk/
1. ROLES AND RESPONSIBILITIES
Reception:
To greet patients in a courteous manner and check them into clinic on arrival via the
current electronic systems in line with the trust out-patient operational work processes
Ensure administrative cover during clinic times, communicating with supervisor if any
problems.
To check out patients on the EPR system after consultation ensuring all appropriate
data is recorded accurately in a timely manner in line with the information on the clinic
outcome form or in line with departmental procedure when there is no outcome form
Ensure that ‘walk-in’ (WI) patients (not entered on the clinic list) are registered onto
EPR and Chemo Care as appropriate.
Ensure that all Choose and Book and DNAs are actioned appropriately at the end of the clinic
To deal sensitively and discreetly with patient’s queries both in person and by telephone.
Excellent communication skills are needed to overcome barriers of understanding
To actively keep patients informed of any delays in clinic via notice boards and in
conjunction with nursing teams
To make follow-up appointments ensuring the patients are booked into the appropriate
clinic and are given an appointment within the clinically agreed timescale at the time of
clinic
To control the number of patients per clinic ensuring that clinics are not overbooked
and to advise the Out-patient supervisor of any capacity problems within clinics.
To liaise closely with clinical teams to ensure mutual understanding of clinic rules and
capacity issues that could compromise the booking of follow up patients within clinical
timescales.
To work with nursing staff while in clinic to ensure all clinic outcome forms are
completed accurately and entered onto Cerner.
Direct patients after consultation to various department for specific tests
To help with printing EPR cover-sheets for any relevant documents generated on clinic.
This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found athttps://www.nhsemployers.org/articles/pay-scales-202425.
This advert closes on Tuesday 10 Sep 2024