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Technology User Services Manager | NHS Counter Fraud Authority
| Posting date: | 23 August 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £53,755 - £60,504 per annum |
| Hours: | Full time |
| Closing date: | 22 September 2024 |
| Location: | Newcastle Upon Tyne, NE1 4WH |
| Company: | NHS Counter Fraud Authority |
| Job type: | Contract |
| Job reference: | 6573884/076-CFA235 |
Summary
The NHS Counter Fraud Authority (NHSCFA) is the national body responsible for all matters relating to the prevention, detection and investigation of economic crime across the NHS. Further information about our work and annual plan for delivering this is available on our website.
NHSCFA are recruiting a Technology User Services Manager who will be responsible for maintaining, developing and managing the organisation’s Information and Communication Technology. The role will be responsible for IT systems, service provision and delivery and will ensure continuous compliance and certification with ISO20000 Service Management Standard. The post holder will lead and motivate a team to support our people and respond proactively within a continuously changing environment, in order to provide an excellent ICT service to NHSCFA and external organisations.
Potential applicants can contact Rosie Mullen at rosie.mullen@nhscfa.gov.uk for an informal chat if you have any questions regarding the role.
We reserve the right to close this vacancy before the advertised closing date should we receive a significant number of applications.
Interviews will be held on 19th September 2024
The Technology User Services Manager will be accountable for all aspects of work delivered within their area including technical, financial, and quality aspects.
The postholder will maintain a broad business understanding and knowledge, whilst scanning the sector for emerging practices and technologies. With significant influence over the approach and allocation of resources, the postholder will direct them appropriately so that the optimum solutions are delivered to meet organisational objectives.
This role at NHSCFA must hold security clearance SC level as a minimum. To meet National Security Vetting requirements, you must have resided in the UK for a minimum of 3 out of the past 5 years for SC clearance. Candidates who were posted abroad for service with HM Government, Armed Forces or within a UK government role - will still be considered. More information on SC clearance can be found here National security vetting: clearance levels - GOV.UK (www.gov.uk). Please make sure you meet these requirements before applying for this role. You don’t need to have SC already, however, failure to achieve the requirements for SC after offer, will result in the job offer being withdrawn.
We have offices based in Coventry, Newcastle and London and offer flexible, hybrid, office and home-based working. In addition to the advertised salary working in the London area will attract High-Cost Area Supplement where appropriate. The NHSCFA values and respects the diversity of its employees and aims to recruit a workforce which reflects our diverse communities. We welcome applications irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process and consideration of reasonable adjustments for people who have a disability. If you are applying to undertake this role on a secondment basis you should have agreement to being released from your current role in principle, prior to submitting an application form. When you apply for this role, you will be redirected to our recruitment system TRAC.The NHSCFA does not hold a sponsor licence in respect of skilled worker visas and so is unable to employ candidates requiring sponsorship.
Responsible for developing a portfolio of technical services to enable the most efficient use of time, people, and money for the organisation, including the provision of performant and resilient IT solutions for customers, using own experience and resources, with minimal guidance.
Manage the full lifecycle (procurement, installation, management, decommissioning) of software and hardware used to provide the end user computing service; ensuring appropriate refresh plans are in place and implemented in a timely manner.
Leading in procurement processes for hardware and software by reviewing functional requirements and ensuring the overall needs of the business are met from an IT perspective.
Manage the Service Desk and Technology User Services resolver group functions, to monitor and respond to incidents and requests, ensuring that work is completed within the agreed service levels and that customers are kept informed of progress, and reports are generated to inform performance and escalations.
Please see full Job Description and Person Specification
This advert closes on Monday 2 Sep 2024