Warning This job advert has expired and applications have closed.

Ravenscar Surgery Office Supervisor

Posting date:	23 August 2024
Salary:	£13.50 per hour
Additional salary information:	£13.50 an hour
Hours:	Full time
Closing date:	08 September 2024
Location:	Redcar, TS10 4NW
Company:	NHS Jobs
Job type:	Permanent
Job reference:	B0258-24-0040

Summary

Main point of contact for Child Protection matters. Print of email requests, complete and return. Read code onto clinical system The administration of medical reports, medical examinations, raising invoices for payment and ensuring payment has been received Copies of notes and SAR requests Minute taking and ensuring all subsequent actions are carried out Ad-hoc Practice Manager support requests Responsible for the training of locality practice staff To assist the Practice Manager in the roll out of new programmes First line responsibility for dealing with reception staff prescription queries and general queries Human Resources: Assist the Practice Manager and HR in the recruitment of all Reception and Admin staff. Organise and arrange interviews Be involved in the interviewing of admin, reception staff with the Practice Manager To be responsible for the training and development of reception, admin staff on any new clinical system initiatives To be responsible for ensuring mandatory training is booked and carried out by all Practice staff within the time constraints To be responsible for undertaking annual performance appraisals for the Reception / Admin staff together with the Practice Manager and follow up matters arising from the appraisals. To assist the Practice Manager performing 3 and 6 month reviews for new employees Looking after the welfare of all reception, admin staff Organisational: To manage the computerised appointment system, to ensure that all appointment clinics for all the clinicians are entered onto the appointments system a least a minimum of one month in advance System One clinical maintenance Rolling clinics forward amendments Amending System One templates and rotas To manage the diary for all clinicians' holidays etc. and to make sure all the information is incorporated into the appointment schedules To be responsible for the maintenance of the holiday register for non-clinical staff Responsible for logging SIRMS incidents and actioning response and recommendations Responsible for the processing of the monthly PPA administration Manage room bookings to ensure they are available for attached staff Liaising with the contract cleaners and or housekeeping to ensure a high standard of cleaning the premises To manage the ordering of stationary toners and ensure effective stock control Arrange for property Maintenance to carry out any urgent repairs needed to the premises To be responsible for ICE queries To be responsible for reception area campaign management and upkeep To provide support advise and training for current and new Practice staff in the use of the clinical system Data Management To manage the recording of patient attendances at the surgery and A and E and production of audit reports on a regular basis including patients who have failed to attend DNA's Produce reports to be displayed in waiting area To be responsible for the maintenance of the Accurx system To oversee the security and validation processes for the Clinical System Working Relationships To work as a flexible member of the team to ensure the smooth running of the practice and providing support to the other team members when necessary Equality and Diversity The post-holder will support the equality and diversity rights of the patients carers and colleagues to include Acting in a way that recognises the importance of people's rights interpreting them in a way that is consistent with Practice procedure and policies and current legislation Respecting the privacy dignity needs and beliefs of patients carers and colleagues Behaving in a manner which is welcoming to and of the individual is non-judgmental and respects their circumstances feelings priorities and rights Personal and Professional Development The post-holder will participate in any training programme implemented by the Practice as part of this employment such as training to include but not limited to Participation in an annual individual performance review including taking responsibility for maintaining a record of own personal and or professional development Taking responsibility for own development learning and performance and demonstrating skills and activities to others who are undertaking similar work Training may need to be undertaken outside of normal practice hours and off site Quality The post holder will strive to maintain quality within the Practice and will Alert other team members to issues of quality and risk Effectively manage own time workload and resources Work effective with individuals in other agencies to meet patient's needs Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance Assess own performance and take accountability for own actions either directly or under supervision Communication The post-holder should recognise the importance of effective communication within the team and will strive to Communicate effectively with other team members Communicate effectively with patients and carers Confidentiality In the course of seeking treatment patients entrust is with or allow us to gather sensitive information in relation to their health and other matters They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description the post-holder may have access to confidential information relating to patients and their carers Practice staff and other healthcare works They may also have access to information relating to the Practice as a business organisation All such information from any source is to be regarded as strictly confidential Information relating to patients carers colleagues other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health and Safety The post holder is required to ensure as an employee that his or her work methods do not endanger other people or themselves The post-holder will assist in promoting and maintaining their own and others health safety and security as defined in the Practice Health and Safety Policy to include Reporting potential risks identified Using appropriate infection control procedures maintaining work areas in a tidy and safe way and free from hazards Making effective use of training to update knowledge and skills Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks All employees are subject to the requirements of the Health and Safety at Work Act General Terms and Conditions This job description may be reviewed in the light of changed service needs and developments Any changes will be fully discussed with the post holder The post holder may be required to carry out other duties appropriate to the grade of the post All employees must comply with the practices opportunities policy and must not discriminate on the grounds of race colour ethnic or national grounds sex marital status disability or any other grounds that cannot be shown to be justifiable All employees are employed on an initial assessment basis Ravenscar surgery and Redcar Primary Care Hospital operate a non-smoking policy