Support Specialist
| Posting date: | 23 August 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 22 September 2024 |
| Location: | BA202YB |
| Remote working: | On-site only |
| Company: | Morson Talent |
| Job type: | Contract |
| Job reference: | 233878CCX-449575 |
Summary
Morson Talent are currently recruiting for a Support Specialist to work on the behalf of one of our reputable Aerospace clients based in Yeovil, Somerset. This role is a Rolling contract Position
JOB PURPOSE
Work as part of the Process Optimisation Hub Team (either RFQ & Spares Hub or R&O Hub) on a day-to-day basis. Responsibility includes processing the appropriate activities through the gated process in order to provide an effective Customer service, contribute to DSA and turnover targets and maximise Customer satisfaction. It also includes supporting the Hub Team Lead.
MAIN ACTIVITIES AND TASKS
• Process Customer requirements (Spares, R&O and / or RFQ’s) in a timely manner, ensuring maximum efficiency.
• To ensure all Customer requirements are loaded to SAP accurately, in line with process documentation and in accordance with contractual commitments and flowdown.
• Ensure SLA’s within the gated process and shared mailboxes are adhered to.
• Support with the preparation of the presentation material and delivery of the monthly boardwalk to Senior Management team.
• Deliver objectives agreed with your Team Lead/Line Manager (this may include supporting the company KPI targets e.g. revenue or DSA,) or team owned activities such as burn down or reduction activities relating to spares or repairs.
• Liaise with the Off Site Centres and/or other internal stakeholders, as required.
• Support the SLICT team where required in all matters concerning the Customer.
• Represent Hub team as SME at meetings on request.
• Identify areas within the relevant process for improvement, efficiency and standardisation.
• Participate in internal and external audits.
• Undertake any other duties as directed by LH UK Management/Team Leads.
KNOWLEDGE SKILLS AND EXPERIENCE
• Excellent understanding of SAP and Microsoft packages, which include Outlook, Excel, PowerPoint and Word.
• Interpersonal and strong team skills (ability to communicate and interact at all levels of the business both within and outside the department).
• Proven ability to work under pressure, to deadlines while ensuring quality and accuracy at all times.
• The Jobholder must be highly numerate with a high degree of written and computer data accuracy.
• The ability to maintain professionalism at all times.
• The jobholder must be qualified to HNC level (or equivalent) in an Aerospace or Business related subject or adequate relevant experience in a business related environment.
• The drive, flexibility and motivation to work in a cross functional and multi discipline team with long term and broad obje ctives.
• The ability to manage, prioritise and problem solve with minimal supervision.
• The Jobholder must be receptive to change and have a positive, proactive and flexible attitude.
• Company General Use
DIMENSIONS
• Be prepared to attend courses for personal development or business need away from site if necessary.
• Receive mandatory and continuation training as directed.
• Carry out any other tasks within their capability and experience in support of the contract.
If this position is of interest to you, please apply below or contact Caitlin for more information.
01935 403243 or Caitlin.cox@morson.com