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HOUSING ASSESSMENT & ADVICE ASSISTANT
| Posting date: | 20 August 2024 |
|---|---|
| Salary: | £23,500 to £24,294 per year |
| Hours: | Full time |
| Closing date: | 06 September 2024 |
| Location: | HU1 2AA |
| Company: | Hull City Council |
| Job type: | Permanent |
| Job reference: | 32091 |
Summary
Hull City Council’s Housing Access Service is a multi-disciplinary function which provides comprehensive housing advice designed to prevent homelessness and rough sleeping. We help customers find realistic and sustainable housing solutions which meet their needs from a range of options including the allocation of available council homes.
We are looking for a full-time Housing Assessments & Advice Assistant, based in the Assessments & Advice Team within the service. This team are responsible for assessing customer housing applications, managing and responding to customer queries, and providing housing advice to customers as required.
This role will be part of the initial point of contact for customers seeking rehousing and will facilitate the triage of their housing application whilst providing support and advice in accordance with the customer’s needs and circumstance. This role also involves responding to queries received to housing inboxes via emails and services requests relating to homeless cases, other rehousing queries, and queries relating to housing applications. The successful candidate will work closely with the Housing Assessments & Advice Officers and other teams within Housing Access, the Council and external agencies, therefore good interpersonal skills are required for this role.
The team currently operates from the city centre however staff may need to work from different locations throughout the city, according to the requirements of the service.
This role is perfect for those wanting to start a career in social housing; if you are able to work flexibly within a team, demonstrate a positive attitude to change, self-development and learning, please get in touch.
For an informal discussion about the role, please contact Emma Burton or Simone Cooper, Housing Assessment & Advice Team Leader on 01482 612 100 or assessments&advicemanagers@hullcc.gov.uk
Benefits of working for Hull City Council – Working for hull city council
Why Hull is a great place to live and work – Working for hull city council
How to apply for our jobs - Working for hull city council
We are looking for a full-time Housing Assessments & Advice Assistant, based in the Assessments & Advice Team within the service. This team are responsible for assessing customer housing applications, managing and responding to customer queries, and providing housing advice to customers as required.
This role will be part of the initial point of contact for customers seeking rehousing and will facilitate the triage of their housing application whilst providing support and advice in accordance with the customer’s needs and circumstance. This role also involves responding to queries received to housing inboxes via emails and services requests relating to homeless cases, other rehousing queries, and queries relating to housing applications. The successful candidate will work closely with the Housing Assessments & Advice Officers and other teams within Housing Access, the Council and external agencies, therefore good interpersonal skills are required for this role.
The team currently operates from the city centre however staff may need to work from different locations throughout the city, according to the requirements of the service.
This role is perfect for those wanting to start a career in social housing; if you are able to work flexibly within a team, demonstrate a positive attitude to change, self-development and learning, please get in touch.
For an informal discussion about the role, please contact Emma Burton or Simone Cooper, Housing Assessment & Advice Team Leader on 01482 612 100 or assessments&advicemanagers@hullcc.gov.uk
Benefits of working for Hull City Council – Working for hull city council
Why Hull is a great place to live and work – Working for hull city council
How to apply for our jobs - Working for hull city council
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