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Triage Support Worker | South West London and St George's Mental Health NHS Trust
| Posting date: | 19 August 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £31,944 - £34,937 per annum inclusive of Inner London HCAs |
| Hours: | Full time |
| Closing date: | 18 September 2024 |
| Location: | Tooting, SW17 7DJ |
| Company: | South West London and St Georges Mental Health Trust |
| Job type: | Contract |
| Job reference: | 6576482/294-AAUC-6576482-PB |
Summary
We are currently recruiting for a Triage Support Worker to support the Trust’s Coral Mental Health Crisis Hub. The post is based at Springfield Hospital. The Coral Mental Health Crisis Hub is a 24hr 7-day week service providing an open-access telephone line for the triaging of urgent mental health needs. The line can provide call-backs, support, and advice as well referrals to appropriate crisis services depending on the urgency of needs assessed. The service sits within the Coral Mental Health Hub and works closely with A&E departments, LAS, Police, and the Coral crisis assessment team.
Career Progression Pathways and development opportunities:
We are committed to getting the very best out of our staff and supporting staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties.
The MHCL is a 24/7 service to all residents of the 5 boroughs of South West London and St George’s Mental Health Trust. The service’s key elements are:
• Screening all calls and signpost callers by providing necessary information
• Providing Advice and Support to the Caller
• Supporting young people and carers
• Deescalating callers who are calling in a crisis.
• Screening high risk crisis calls and discuss with appropriate services such as Home Treatment Teams for referral screening, acting as a Single Point of Access to the Crisis Assessment Team (CAT) hence providing timely access to the right service and prevent unnecessary attendance to Emergency Department.
• Referring callers to other Trust Services where appropriate.
• Accepting NHS 111 Warm Transfers and NHS 111 “Press 2” Calls.
Agile and flexible working:
As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will work a combination of working from site and working from home. You will be expected to work your induction period from site.
We are Proud to Belong at South West London and St George’s Mental Health NHS Trust.
We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’.
This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.
We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.
We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.
About our locations:
Springfield University Hospital, Tooting
Our largest, 19-ward site is in Springfield Village, created following our £150m investment into two new world class mental health facilities. A 32-acre public park, shops and cafes are coming soon. Close to shops, cafes and Tooting Bec on the Northern Line plus Earlsfield and Tooting rail stations and bus routes.
• The post holder will provide Patient Support Line telephone based support to users and carers who require support, often when they are in crisis and distressed.
• The post holder will use active listening and basic counselling skills.
• The post holder will maintain the call log system, summarising the content and outcome of the call.
• Where appropriate the post holder will liaise with other mental health staff, for example, the caller’s Care Coordinator.
• The post holder will seek advice and support with regard to escalating concerns about an individual user.
• Where appropriate the post holder will update the caller’s RiO notes
• The post holder will ensure that 80 % of calls are answered within 60 seconds, the voice mail will be checked every 30 minutes and all calls that need to be returned will be done within 2 hours.
• The post holder will adhere to all Trust policies with regard to Information Technology, confidentiality etc.
This advert closes on Monday 26 Aug 2024