Warning
This job advert has expired and applications have closed.
Senior Operations Manager
| Posting date: | 19 August 2024 |
|---|---|
| Salary: | £60,000.00 to £65,000.00 per year |
| Additional salary information: | £60000.00 - £65000.00 a year |
| Hours: | Full time |
| Closing date: | 02 September 2024 |
| Location: | Castle Bromwich, B36 0EY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0072-24-0000 |
Summary
The Senior Operations Manager will ensure the delivery of safe, high quality, productive, and contractually compliant services at all times across the business and provide effective leadership to build our reputation as an excellent employer. You will share our commitment to becoming a leading provider and collaborative partner of choice, which develops innovative new services for health and care whilst also being supportive to general practice. The Senior Operations Managers role entails being ultimately responsible for all day-to-day management of decisions and line management of the management team. The Senior Operations Manager will recognise that effective collaboration is the best route to achievement, and will have a relentless focus on high-quality engagement to make this a reality. Importantly the Senior Operations Manager is responsible for implementing Solihealths Clinical Governance framework and risk management of the practice. The Senior Operations Manager will support communication on behalf of the organisation to shareholders, employees, CQC and other stakeholders, patients and the public. The Senior Operations Manager will support new business development, engagement and communications with practices and the wider system, developing and approving strategies to meet partner, employee and patient needs. Main duties & responsibilities Contribute to the design, development, and delivery of an infrastructure that supports our current services and realises our future ambitions with the support of the Board Contribute to the development of Solihealth strategic vision Contribute to the review of annual budget setting, future capital expenditure budgets/proposals and work within these remits Ensure effective governance and oversight of our service delivery Support the development of, manage, and influence long-term relationships with our own teams, shareholders, commissioners and other stakeholders Oversee development of a communication and engagement strategy Develop, implement, and embed an effective practice operational plan and staff development plan Line manage clinical and administrative staff Co-ordinate the recruitment and selection of all service staff in line with Organisational Policies. Oversee the day-to-day operations at Solihealth and services, ensuring staff achieve their primary responsibilities Lead the provision of operational support and assistance to Solihealth, ensuring the smooth and efficient running of the operational functions of the organisation Maximise income through effective and accurate operating standard of all clinical services Lead, support and develop the delivery of Planned and Unplanned services and future at-scale programmes to ensure income is maximised without compromising safety and patient care Ensure compliance with CQC regulations and standards and Health & Safety across Solihealth Oversee relevant operational policies and procedures, ensuring all are up to date and compliant Oversee the management of all patient services, ensuring Solihealth maintains compliance with its NHS contractual obligations Support the Medical Director in the management of complaints and significant events Oversee the management of the premises, including health and safety aspects such as risk assessments and mandatory training Liaise with HR to ensure all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively Represent Solihealth Board and Clinical leads at internal and external meetings Support the Solihealth Board and Clinical Leads in the execution of duties Produce regular reports to the Solihealth Board on the progress of operational projects in achieving their targets against KPIs Assist in the production of information for clinical audit as required Oversee research projects in association with the Solihealth Board Oversee reporting to the ICB and external stakeholders to meet contractual obligations Participate in significant event auditing meetings, leading sessions when required and ensuring that learning outcomes are addressed and followed through with the appropriate staff Oversee all operational systems, including the telephone system, appointments system, messages, visits, results, prescribing systems, access, incoming mail, scanning, etc., and ensure they function at an optimum level at all times for all projects Main governance responsibilities: Be responsible on a day to day basis for the Governance Programme and action plans in line with Solihealth strategy, policies and requirements to meet Solihealth & CQC standards Hold responsibility for the management of the Clinical Governance system GP Team Net. Create and maintain a policy register and ensure policies are reviewed and updated as necessary Promote and facilitate the development of effective integrated governance risk management and assurance within Solihealth Projects Provide advice and contribute to solutions in relation to integrated governance Responsible for ensuring all information processed for patients and staff is kept confidential, accurate and in line with the General Data Protection Regulation and Caldicott policy Manage the Solihealth risk register, ensuring risk assessments are conducted, documented and reviewed regularly Collate all data in regard to Core Quality Markers and produce quality management reports for presentation to the board Ensure Solihealth CQC compliance with all Key lines of enquiry (KLOE) Liaise with Data Protection Officer for Solihealth, offering support and guidance on the General Data Protection Regulation Investigate and analyse incidents with Solihealth and support investigations and resolutions Maintain a record of complaints and submit complaint reports as required Assist with periodic audits and inspections Support and attend CQC inspections Produce reports, findings and action plans of audits and inspections Assist in communicating shared learning of all adverse incidents and events Record progress on practice CQC actions plans and present evidence to the Governance Committee Support of the annual Data Protection and Security Toolkit return, regularly liaising with Leads as required Ensure that all Infection Prevention and Control measures are adhered to and monitored in line with organisational schedules, acting to address issues immediately. Be the first point of contact for queries/problems/requests for services from members of the health care community. Implement crisis management plans in the results of disruption to the service. Finance responsibilities Have a general responsibility to contribute to the financial success of Solihealth Responsible for budget setting and management process for defined service areas, working closely with appropriate clinical and non-clinical staff, and reaching agreement on staff establishments. Plan for the reconfiguration of services, which enables them to be delivered in a manner which offers better value for money. Work to the aims and objectives as identified in the business development plan. Report regularly to the Board to assist them in maintaining an effective, smooth running and viable organisation. Demonstrate innovation and creativity and the ability to be proactive to the ever-changing demands of Primary Care and the wider NHS environment. Ensure that Solihealthoperates in a sustainable and cost-effective manner in keeping with the financial aspirations of the Solihealth Board. Maximise income. Minimise expenditure. To make themselves aware and respond to income and expenditure information Oversee contact with and responding to requests from patients, other team members and associated healthcare agencies and providers. Supporting the Finance Team Support the implementation of the financial decisions of the SolihealthBoard Business responsibilities Act as a positive role model. Maintain ethos and culture of Solihealth Positively promote Solihealth Play an active role in financial management activities to ensure rationalisation of resources. Help plan, develop and support the introduction of new working processes to optimise quality Manage, supervise and train staff to attain optimum performance Schedule staff effectively and communicate, direct and delegate to ensure that all employees operate as an effective team. Build and maintain relationships with other healthcare professionals, including GPs, GP surgery personnel, care home personnel, NHS England personnel, etc.