Housing Customer Liaison Manager
| Posting date: | 16 August 2024 |
|---|---|
| Salary: | £48,415 per year |
| Hours: | Full time |
| Closing date: | 15 September 2024 |
| Location: | London, London, N8 1AA |
| Company: | The Guinness Partnership |
| Job type: | Permanent |
| Job reference: | 10897_1723823395 |
Summary
About the role
We have an exciting new opportunity for a Housing Customer Liaison Manager to join us in London, where we are expanding our Customer Liaison Team to allow us to deliver a more proactive and visible service to our residents. This a full time, permanent role.
You will be managing the delivery of the Customer Liaison Service, for both homeowners and rental residents in the Thames North operating area, achieving positive outcomes for both Guinness, and our residents. You will be leading a team of up to 10 Customer Liaison Officers: developing, motivating, and managing performance. You will be a key contact for local stakeholders across the operating area, promoting Guinness and enhancing our reputation.
You will need a full UK driving licence for this role, as you will be predominantly mobile within your operating area.
What we are looking for
We are a customer-focused organisation, we know that how we do things is just as important as what we do. You will not only be highly self-motivated and experienced housing professional, but you will also have exceptional customer service skills and willingness to go the extra mile, to get the job done.
Essential
Experience of leading, managing and motivating remote teams in a high-performance culture.
- Experience in delivering exceptional service to a diverse range of customers through others.
- Experience of managing and prioritising resources effectively to meet demand.
- Ability to analyse data and draw conclusions to improve performance.
- Ability to present information in a clear and concise way to senior managers and other stakeholders, to support and influence decision-making.
Desirable
- Experience of housing, estates and tenancy management policy, practice, and regulation, including H&S.
In return for your hard work, we offer:
- Competitive salary - £48,415 per anum*
- Healthcare Cash Back Plan
- Performance Pay and Corporate Award
- Competitive Pension Scheme (up to 9% on a matched basis)
- Life assurance
- Employee Assistance Portal
- Excellent lifestyle benefits portal including cycle to work scheme and fantastic discounts at supermarkets and many other retailers & leisure activities.
*The advertised salary includes a £4000 Local Job Supplement
If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.
Interviews will be held in our Central London office on Thursday 5th September
INGTGP
About Us
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Proud member of the Disability Confident employer scheme