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Service Desk Engineer Apprentice (Apprenticeship)
| Dyddiad hysbysebu: | 16 Awst 2024 |
|---|---|
| Cyflog: | £6.87 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 29 Awst 2024 |
| Lleoliad: | Stafford, ST18 0FX |
| Cwmni: | GetMyFirstJob Ltd |
| Math o swydd: | Prentisiaeth |
| Cyfeirnod swydd: | 253318 |
Crynodeb
Service Desk Engineers are a pivotal part of the experience our customers have with us. By delivering effective technical support and ensuring customer satisfaction, this position involves troubleshooting and resolving technical issues and occasionally working from client sites to better comprehend their operations and challenges.
Respond to and resolve complex technical issues for our customers for both end users and in the cloud.
Monitor and manage ticket queues, ensuring SLAs are met.
Act as a liaison between customers and other support teams to facilitate issue resolution.
Assist in the development and implementation of service desk policies and procedures.
Provide technical assistance and training to end users.
Contribute to maintenance activities to minimise downtime and impact to clients.
Document resolution procedures and update the knowledge base.
Occasionally perform on-site support activities as required.
Training
Information Communications Technician Apprenticeship Level 3The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times.
This apprenticeship has two routes:
The Support Technician role is based around resolving system user queries and faults in a helpdesk environment. Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer.
The Network Technician role is usually desk based but may involve visits to client's premises to resolve issues. Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services.
Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects. This ensures that learning and skills are directly applied to the apprentice’s role, and maximises the time used as part of off-the-job training.
The modules include:
Networking Essentials
Cloud Services
Mobile and Operating Systems
Technology and Business
Scripting and Automation
EPA Readiness TrainingFor each module, learners benefit from attending small, scheduled Live Online classes taught by a subject matter specialist, combined with additional online learning that can be completed at their own pace. Each of our live classes are interactive and involve lots of practical discussion, giving learners quality time both with tutors and industry peers to spark new ideas and get new perspectives. Learners get practical lab time to hone their skills and learn from each other, as well as their tutor.
An apprenticeship has to be relevant to the job you are undertaking and you must dedicate time to off the job training, as well as completing knowledge, skills and behaviours associated with your apprenticeship.
Qualifications required
GCSE's grades 9/A* - 4/C including Maths and English.
Skills required
Desirable -
Knowledge of Azure/AWS, Python, Microsoft 365, Servers, etc.
Prospects
Clear career progression from apprenticeship to third line support engineers. Software & Automation divisions provide cross-skilling opportunities, and our transformation division provides opportunities to do on-site work, networking specialisms, etc.
Qualification / Standard : ST0973 Information communications technician
Duration 18 months
Respond to and resolve complex technical issues for our customers for both end users and in the cloud.
Monitor and manage ticket queues, ensuring SLAs are met.
Act as a liaison between customers and other support teams to facilitate issue resolution.
Assist in the development and implementation of service desk policies and procedures.
Provide technical assistance and training to end users.
Contribute to maintenance activities to minimise downtime and impact to clients.
Document resolution procedures and update the knowledge base.
Occasionally perform on-site support activities as required.
Training
Information Communications Technician Apprenticeship Level 3The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times.
This apprenticeship has two routes:
The Support Technician role is based around resolving system user queries and faults in a helpdesk environment. Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer.
The Network Technician role is usually desk based but may involve visits to client's premises to resolve issues. Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services.
Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects. This ensures that learning and skills are directly applied to the apprentice’s role, and maximises the time used as part of off-the-job training.
The modules include:
Networking Essentials
Cloud Services
Mobile and Operating Systems
Technology and Business
Scripting and Automation
EPA Readiness TrainingFor each module, learners benefit from attending small, scheduled Live Online classes taught by a subject matter specialist, combined with additional online learning that can be completed at their own pace. Each of our live classes are interactive and involve lots of practical discussion, giving learners quality time both with tutors and industry peers to spark new ideas and get new perspectives. Learners get practical lab time to hone their skills and learn from each other, as well as their tutor.
An apprenticeship has to be relevant to the job you are undertaking and you must dedicate time to off the job training, as well as completing knowledge, skills and behaviours associated with your apprenticeship.
Qualifications required
GCSE's grades 9/A* - 4/C including Maths and English.
Skills required
Desirable -
Knowledge of Azure/AWS, Python, Microsoft 365, Servers, etc.
Prospects
Clear career progression from apprenticeship to third line support engineers. Software & Automation divisions provide cross-skilling opportunities, and our transformation division provides opportunities to do on-site work, networking specialisms, etc.
Qualification / Standard : ST0973 Information communications technician
Duration 18 months