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Skills & Logistics Centre Support Manager
| Posting date: | 15 August 2024 |
|---|---|
| Salary: | £35,377 to £37,364 per year |
| Hours: | Full time |
| Closing date: | 05 September 2024 |
| Location: | Feltham, London |
| Remote working: | On-site only |
| Company: | West Thames College |
| Job type: | Permanent |
| Job reference: |
Summary
West Thames College is one of the most exciting and successful colleges of further and higher education in London and our vibrant campuses in Isleworth and Feltham have some of the best facilities in the country.
We have a reputation for giving excellent support to our diverse student population. Staff are well supported within a culture of continuous professional development and are encouraged to take on new and more senior roles within the college. Facilities across our campuses in Isleworth and Feltham are state-of-the art with good public transport links and free staff parking.
We are a values-based and highly inclusive college, serving a vibrant and diverse area, and making a positive contribution to wider social and economic agendas. We offer courses from pre-entry through to Higher Education, Apprenticeship and Traineeship programmes to meet the skills needs of our students aged 14 upwards.
At West Thames College we are committed to safeguarding our students. The safety of students continues to be a primary focus. We practice safe staff recruitment and check the suitability of staff and volunteers that work with young students or vulnerable adults. Please note that it is an offence to apply for a role if you are barred from engaging in regulated activity relevant to children.
The purpose of the post is:
To ensure the smooth running of all support functions at the Skills and Logistics Centre ensuring students, visitors and staff experience high quality services from reception, through enrolment and throughout their time at the Skills and Logistics Centre.
This role will be a front of house role working alongside the Director Skills and Logistics Centre and the Skills & Logistic Centre Manger to drive improvements forward across all College courses, at the Skills and Logistics Centre.
Full details of the post can be found in the Job Description and Person Specification.
Person Specification
You must have a thorough knowledge of this area and significant experience of dealing with students and course-related administration.
Please study the items in this person specification carefully and when completing your application form try to describe your knowledge, skills and experience in terms of those particular items:
1. Significant experience of driving improvements in an educational or customer facing environment.
2. Experience managing a support team with a range of skills and/or functions.
3. Ability to lead and deliver training related to key back-office functions such as finance and stock management.
4. Experience of managing a budget and the ability to liaise effectively with managers and others to ensure expenditure is planned.
5. Ability to communicate effectively and tactfully with students, staff and visitors in person, by telephone and written correspondence.
6. Strong interpersonal skills.
7. Excellent team working and organisational skills.
8. Well-developed numeracy and literacy skills with qualifications at level 2 or above.
9. Be able to work calmly in a busy environment and during periods of pressure.
10. Be willing to undertake training and development as required within the role.
11. Possess appropriate IT skills relevant to the post, or be willing to undertake training.
12. Have an awareness and understanding of equal opportunities.
13. Have an awareness of the safeguarding and prevent initiatives.
14. Have an awareness of general Health & Safety practices.
We have a reputation for giving excellent support to our diverse student population. Staff are well supported within a culture of continuous professional development and are encouraged to take on new and more senior roles within the college. Facilities across our campuses in Isleworth and Feltham are state-of-the art with good public transport links and free staff parking.
We are a values-based and highly inclusive college, serving a vibrant and diverse area, and making a positive contribution to wider social and economic agendas. We offer courses from pre-entry through to Higher Education, Apprenticeship and Traineeship programmes to meet the skills needs of our students aged 14 upwards.
At West Thames College we are committed to safeguarding our students. The safety of students continues to be a primary focus. We practice safe staff recruitment and check the suitability of staff and volunteers that work with young students or vulnerable adults. Please note that it is an offence to apply for a role if you are barred from engaging in regulated activity relevant to children.
The purpose of the post is:
To ensure the smooth running of all support functions at the Skills and Logistics Centre ensuring students, visitors and staff experience high quality services from reception, through enrolment and throughout their time at the Skills and Logistics Centre.
This role will be a front of house role working alongside the Director Skills and Logistics Centre and the Skills & Logistic Centre Manger to drive improvements forward across all College courses, at the Skills and Logistics Centre.
Full details of the post can be found in the Job Description and Person Specification.
Person Specification
You must have a thorough knowledge of this area and significant experience of dealing with students and course-related administration.
Please study the items in this person specification carefully and when completing your application form try to describe your knowledge, skills and experience in terms of those particular items:
1. Significant experience of driving improvements in an educational or customer facing environment.
2. Experience managing a support team with a range of skills and/or functions.
3. Ability to lead and deliver training related to key back-office functions such as finance and stock management.
4. Experience of managing a budget and the ability to liaise effectively with managers and others to ensure expenditure is planned.
5. Ability to communicate effectively and tactfully with students, staff and visitors in person, by telephone and written correspondence.
6. Strong interpersonal skills.
7. Excellent team working and organisational skills.
8. Well-developed numeracy and literacy skills with qualifications at level 2 or above.
9. Be able to work calmly in a busy environment and during periods of pressure.
10. Be willing to undertake training and development as required within the role.
11. Possess appropriate IT skills relevant to the post, or be willing to undertake training.
12. Have an awareness and understanding of equal opportunities.
13. Have an awareness of the safeguarding and prevent initiatives.
14. Have an awareness of general Health & Safety practices.
Proud member of the Disability Confident employer scheme
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.