Warning
This job advert has expired and applications have closed.
Sales & Events Co-ordinator
| Posting date: | 15 August 2024 |
|---|---|
| Salary: | £29,928 per year |
| Hours: | Full time |
| Closing date: | 03 September 2024 |
| Location: | Birmingham, West Midlands |
| Remote working: | On-site only |
| Company: | Birmingham Repertory Theatre |
| Job type: | Permanent |
| Job reference: |
Summary
Applying for this post
To apply for this post please complete the online application process on our website.
https://www.birmingham-rep.co.uk/about-us/jobs-vacancies/
Data from your diversity monitoring form will not be shared with the recruitment panel.
*we accept other forms of submission including video and audio recordings.
Unique Venues Birmingham (UVB) is a Disability Confident Employer. If you would like to apply under this scheme please selection this option on our application portal.
UVB supports and encourages applications from refugees seeking asylum in the United Kingdom. We will guarantee an interview to any refugee if they meet the minimum criteria for the job vacancy and has the legal right to work in the UK. If you would like to apply under this scheme please select this option on our application portal.
If you would like to request any adjustments to enable you to apply for this post or to fully participate in an interview, please contact RepTalent@birmingham-rep.co.uk
The deadline for receipt of applications is Tuesday 3rd September 2024 at midday.
Interviews will be scheduled when suitable candidates apply.
Guidance
In line with GDPR, your application will be retained securely for 6 months before being destroyed if you are unsuccessful.
Vacancies will generally close by the deadline, however, we reserve the right to close the vacancy early if we receive a high volume of suitable applicants. We therefore advise candidates to submit their applications as soon as possible if they wish to be considered for the role. Any applications made after the deadline will not be considered.
Role Summary
The Sales & Events Co-ordinator is responsible for supporting the Sales & Events team. Managing the end to end function from sales to final details. This role is also responsible for delivering sales and organising and supporting the delivery of all UVB events across the Rep and the Library of Birmingham.
The aim of your job is:
• To provide excellent customer service to customers and visitors to UVB events
• To ensure the safety, comfort and wellbeing of customers and staff at all times
• To support delivery of UVB’s business plan
• To identify and target new sources of income for UVB
• To contribute to the delivery of the annual commercial events income target
• To service the needs of all clients of UVB
Main duties and responsibilities
Sales
• Managing all types of sales enquiries
• Respond to customer enquiries in an accurate and timely manner. Venue Directory 1 hour other enquiries 2/3 hours.
• Assist callers with details relating to hosting their events the venue advising on best use of the rooms and services available to them and the costs involved for all the types of activities
• Provide detailed proposals for clients.
• Communicate with clients over unforeseen delays or problems
• Management of the Venue directory booking tool
• Conduct professional show rounds of the venues facilities
• Process contracts for confirmed business through the Events 500 system
• Process deposit invoices through the Events 500 system
• Participate in familiarisation visits and Networking events.
• Be part of the team who showcase UVB at various Exhibitions & Trade Shows.
• Ensuring that any suitable business is developed through the venue agency operation (UVB Solutions)
Events
• Update and distribute daily introductions and checklists for all events
• Take final detail site visits and establish and record final details for all meeting room events
• Process and record all events requirements: rooms, catering, equipment, decoration etc
• Provide accurate prices to the client based on their specific requirements
• Maximising upselling opportunities
• Ensure that all departments have appropriate and complete function sheets for their daily function meetings
Administration
• Develop and maintain filing, archive and other administrative systems
• Manage the initial introductions & sending the appropriate checklist
• Maintain and develop the event database
• Process and record all final details and update function contracts. (Events 500)
• Manage the ‘business on the books’ spreadsheet is kept up to date with final detail spends.
• Provide accurate costing and charging information to the Events Finance Administrators
Customer Service
• Support the planning and organisation of all events
• Maintain good working relationships with all clients
• Monitor and respond to client feedback
Person Specification
Essential
• Experience of working in a conference & banqueting venue or a unique venues that delivers events.
• Minimum of 2 years’ experience in selling events.
• Minimum of 2 years’ experience of coordinating events is essential.
• Knowledge of events industry booking portals.
• Experience of CRM systems.
• Computer literacy and competence in drafting a range of documents is essential.
• A good telephone manner and confidence in client facing environments in essential.
• Excellent customer service skills.
• Takes the initiative and has commercial acumen.
• Diplomacy, communication skills and good presentation are all essential.
Desirable
• Experience of working in a producing theatre or similar charitable environment is desirable
• Experience of events 500.
• AV experience within events.
Terms & Conditions
Period of Work: This is a permanent contract, subject to successful completion of a probationary period of 3 months.
Pay: Up to £29,928 per annum dependant on experience.
Hours: 40 hours per week. Evening and weekend work may be required on occasion.
Holidays: 20 days per year plus public holidays/25 days, plus bank holidays. The holiday year runs from 1 September to 31 August each year.
Notice Period: The notice period will be 4 weeks.
Location of Work: Your main place of work will be at Unique Venues Birmingham, but you may be required to work temporarily at other locations locally.
To apply for this post please complete the online application process on our website.
https://www.birmingham-rep.co.uk/about-us/jobs-vacancies/
Data from your diversity monitoring form will not be shared with the recruitment panel.
*we accept other forms of submission including video and audio recordings.
Unique Venues Birmingham (UVB) is a Disability Confident Employer. If you would like to apply under this scheme please selection this option on our application portal.
UVB supports and encourages applications from refugees seeking asylum in the United Kingdom. We will guarantee an interview to any refugee if they meet the minimum criteria for the job vacancy and has the legal right to work in the UK. If you would like to apply under this scheme please select this option on our application portal.
If you would like to request any adjustments to enable you to apply for this post or to fully participate in an interview, please contact RepTalent@birmingham-rep.co.uk
The deadline for receipt of applications is Tuesday 3rd September 2024 at midday.
Interviews will be scheduled when suitable candidates apply.
Guidance
In line with GDPR, your application will be retained securely for 6 months before being destroyed if you are unsuccessful.
Vacancies will generally close by the deadline, however, we reserve the right to close the vacancy early if we receive a high volume of suitable applicants. We therefore advise candidates to submit their applications as soon as possible if they wish to be considered for the role. Any applications made after the deadline will not be considered.
Role Summary
The Sales & Events Co-ordinator is responsible for supporting the Sales & Events team. Managing the end to end function from sales to final details. This role is also responsible for delivering sales and organising and supporting the delivery of all UVB events across the Rep and the Library of Birmingham.
The aim of your job is:
• To provide excellent customer service to customers and visitors to UVB events
• To ensure the safety, comfort and wellbeing of customers and staff at all times
• To support delivery of UVB’s business plan
• To identify and target new sources of income for UVB
• To contribute to the delivery of the annual commercial events income target
• To service the needs of all clients of UVB
Main duties and responsibilities
Sales
• Managing all types of sales enquiries
• Respond to customer enquiries in an accurate and timely manner. Venue Directory 1 hour other enquiries 2/3 hours.
• Assist callers with details relating to hosting their events the venue advising on best use of the rooms and services available to them and the costs involved for all the types of activities
• Provide detailed proposals for clients.
• Communicate with clients over unforeseen delays or problems
• Management of the Venue directory booking tool
• Conduct professional show rounds of the venues facilities
• Process contracts for confirmed business through the Events 500 system
• Process deposit invoices through the Events 500 system
• Participate in familiarisation visits and Networking events.
• Be part of the team who showcase UVB at various Exhibitions & Trade Shows.
• Ensuring that any suitable business is developed through the venue agency operation (UVB Solutions)
Events
• Update and distribute daily introductions and checklists for all events
• Take final detail site visits and establish and record final details for all meeting room events
• Process and record all events requirements: rooms, catering, equipment, decoration etc
• Provide accurate prices to the client based on their specific requirements
• Maximising upselling opportunities
• Ensure that all departments have appropriate and complete function sheets for their daily function meetings
Administration
• Develop and maintain filing, archive and other administrative systems
• Manage the initial introductions & sending the appropriate checklist
• Maintain and develop the event database
• Process and record all final details and update function contracts. (Events 500)
• Manage the ‘business on the books’ spreadsheet is kept up to date with final detail spends.
• Provide accurate costing and charging information to the Events Finance Administrators
Customer Service
• Support the planning and organisation of all events
• Maintain good working relationships with all clients
• Monitor and respond to client feedback
Person Specification
Essential
• Experience of working in a conference & banqueting venue or a unique venues that delivers events.
• Minimum of 2 years’ experience in selling events.
• Minimum of 2 years’ experience of coordinating events is essential.
• Knowledge of events industry booking portals.
• Experience of CRM systems.
• Computer literacy and competence in drafting a range of documents is essential.
• A good telephone manner and confidence in client facing environments in essential.
• Excellent customer service skills.
• Takes the initiative and has commercial acumen.
• Diplomacy, communication skills and good presentation are all essential.
Desirable
• Experience of working in a producing theatre or similar charitable environment is desirable
• Experience of events 500.
• AV experience within events.
Terms & Conditions
Period of Work: This is a permanent contract, subject to successful completion of a probationary period of 3 months.
Pay: Up to £29,928 per annum dependant on experience.
Hours: 40 hours per week. Evening and weekend work may be required on occasion.
Holidays: 20 days per year plus public holidays/25 days, plus bank holidays. The holiday year runs from 1 September to 31 August each year.
Notice Period: The notice period will be 4 weeks.
Location of Work: Your main place of work will be at Unique Venues Birmingham, but you may be required to work temporarily at other locations locally.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.