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Triage Assessment Officer
| Posting date: | 13 August 2024 |
|---|---|
| Salary: | £32,683 per year |
| Additional salary information: | 5% Flexible Benefits and Pension Allowance |
| Hours: | Full time |
| Closing date: | 25 August 2024 |
| Location: | Colindale, North West London |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | THE BARNET GROUP |
| Job type: | Permanent |
| Job reference: | TBG002173 |
Summary
Term: 1 x Secondment; 1 x Permanent
The Barnet Group
Would you like to be part of a phenomenal team of 1000 colleagues who every day are making a positive impact on more than 14,000 families in and around the diverse communities of Barnet? If so, then the Barnet Group can offer you what you are looking for.
The Barnet Group prides itself on being an inclusive employer so that our people can be their authentic self. We promote an environment where each staff member feels valued while also acknowledging their differences and how these differences contribute to our culture and business outcomes.
Your Choice Barnet is a part of the Barnet Group. It provides specialist care and support to adults with a range of learning and physical disabilities. We enable people to live their lives as they wish. We give them the support they need to become as independent as possible.
We celebrate different points of view and want to encourage a diverse group of people who are representative of the community we serve to get involved and engage with us regardless of age, disability, gender or gender identity, ethnic origin or race, religion or belief and sexual orientation.
What you'll need to succeed?
-Experience of working within a frontline housing environment
-Strong working knowledge and understanding of current housing law.
-A practical understanding of what constitutes excellent customer care, and a commitment to delivering it.
-Excellent oral and written communication skills with the ability to engage effectively with a diverse range of audiences
-Good interpersonal skills with the ability to negotiate and influence people to achieve effective outcomes, and the ability to resolve difficult and confrontational situations.
-Able to ensure that cases are handed over seamlessly to colleagues
-Able to prioritise well within a challenging workload, particularly to ensure the most urgent matters are dealt with appropriately
-Able to work highly effectively and flexibly as part of a team and to support colleagues, including managers, within a team
-Able to operate effectively in a changing environment, to develop and acquire new skills and knowledge
-Able to draw logical conclusions from personal observations and interviews with customers.
-Logical and structured approach to problem solving with the ability to be creative and innovative when appropriate.
-Highly IT literate: ability to work with databases and skilled in all Microsoft packages and experience of using case management systems including (or similar to) Jigsaw and QL
-An awareness of social housing and relevant government agendas
-A high standard of verbal and written literacy and numeracy
-Ability to liaise effectively with other agencies and voluntary groups
-Ability to capture and maintain highly accurate information ensuring it is completed in a timely manner within target timescales and to maintain accurate information on databases
What you need to do now?
If you're interested in this role, click 'apply now’.
What’s in it for you?
We’re committed to making The Barnet Group a really great place to work. As well as offering a positive culture, we offer a generous pay and benefits package, some of which are listed below:
-We are a London Living Wage Employer
-25 days annual leave, rising with length of service
-Ability to buy or sell up to five days annual leave per year
-Life insurance - 3x of annual salary
-Employee Assistance Programme
-Volunteering Activities
-Flexible and agile working
-Flexible Benefits & Pension 5% of your salary – access to a variety of benefits to choose from
-Career progression across the organisation with our mentoring programme and apprenticeships
-Access to extensive learning and training opportunities with learning pool platform
-The Barnet Group is a mindful employer with trained Mental Health First Aiders
Menopause Policy
Our promise and values
The Barnet group evaluates staff attitudes and the willingness of people to embrace inclusion and diversity, and the extent to which they take meaningful action which contributes to our ability to attract and retain talent. TBG offers our people a psychologically safe space whilst promoting personal growth.
Most importantly, we believe in the three “C’s” of inclusion; by being curious, courageous, and committed individuals, we inspire our teams to become more welcoming and inclusive.
Our values are also an integral part of the way we work together, and they are:
-Show respect – we respect each other and our customers.
-Find solutions – we find solutions to meet people’s needs.
-Make a difference – we make a positive difference to people’s lives.
-Be person centred - Treat everyone you meet as an individual, and remember, one size does not fit all.
Closing Date: 23:59 on Sunday, 25th August
Interview Dates: 3rd and 4th September
The Barnet Group
Would you like to be part of a phenomenal team of 1000 colleagues who every day are making a positive impact on more than 14,000 families in and around the diverse communities of Barnet? If so, then the Barnet Group can offer you what you are looking for.
The Barnet Group prides itself on being an inclusive employer so that our people can be their authentic self. We promote an environment where each staff member feels valued while also acknowledging their differences and how these differences contribute to our culture and business outcomes.
Your Choice Barnet is a part of the Barnet Group. It provides specialist care and support to adults with a range of learning and physical disabilities. We enable people to live their lives as they wish. We give them the support they need to become as independent as possible.
We celebrate different points of view and want to encourage a diverse group of people who are representative of the community we serve to get involved and engage with us regardless of age, disability, gender or gender identity, ethnic origin or race, religion or belief and sexual orientation.
What you'll need to succeed?
-Experience of working within a frontline housing environment
-Strong working knowledge and understanding of current housing law.
-A practical understanding of what constitutes excellent customer care, and a commitment to delivering it.
-Excellent oral and written communication skills with the ability to engage effectively with a diverse range of audiences
-Good interpersonal skills with the ability to negotiate and influence people to achieve effective outcomes, and the ability to resolve difficult and confrontational situations.
-Able to ensure that cases are handed over seamlessly to colleagues
-Able to prioritise well within a challenging workload, particularly to ensure the most urgent matters are dealt with appropriately
-Able to work highly effectively and flexibly as part of a team and to support colleagues, including managers, within a team
-Able to operate effectively in a changing environment, to develop and acquire new skills and knowledge
-Able to draw logical conclusions from personal observations and interviews with customers.
-Logical and structured approach to problem solving with the ability to be creative and innovative when appropriate.
-Highly IT literate: ability to work with databases and skilled in all Microsoft packages and experience of using case management systems including (or similar to) Jigsaw and QL
-An awareness of social housing and relevant government agendas
-A high standard of verbal and written literacy and numeracy
-Ability to liaise effectively with other agencies and voluntary groups
-Ability to capture and maintain highly accurate information ensuring it is completed in a timely manner within target timescales and to maintain accurate information on databases
What you need to do now?
If you're interested in this role, click 'apply now’.
What’s in it for you?
We’re committed to making The Barnet Group a really great place to work. As well as offering a positive culture, we offer a generous pay and benefits package, some of which are listed below:
-We are a London Living Wage Employer
-25 days annual leave, rising with length of service
-Ability to buy or sell up to five days annual leave per year
-Life insurance - 3x of annual salary
-Employee Assistance Programme
-Volunteering Activities
-Flexible and agile working
-Flexible Benefits & Pension 5% of your salary – access to a variety of benefits to choose from
-Career progression across the organisation with our mentoring programme and apprenticeships
-Access to extensive learning and training opportunities with learning pool platform
-The Barnet Group is a mindful employer with trained Mental Health First Aiders
Menopause Policy
Our promise and values
The Barnet group evaluates staff attitudes and the willingness of people to embrace inclusion and diversity, and the extent to which they take meaningful action which contributes to our ability to attract and retain talent. TBG offers our people a psychologically safe space whilst promoting personal growth.
Most importantly, we believe in the three “C’s” of inclusion; by being curious, courageous, and committed individuals, we inspire our teams to become more welcoming and inclusive.
Our values are also an integral part of the way we work together, and they are:
-Show respect – we respect each other and our customers.
-Find solutions – we find solutions to meet people’s needs.
-Make a difference – we make a positive difference to people’s lives.
-Be person centred - Treat everyone you meet as an individual, and remember, one size does not fit all.
Closing Date: 23:59 on Sunday, 25th August
Interview Dates: 3rd and 4th September
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.