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Credit Controller
| Posting date: | 13 August 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | From £26,000, dependent on experience |
| Hours: | Full time |
| Closing date: | 12 September 2024 |
| Location: | NG16 3AG |
| Remote working: | On-site only |
| Company: | Microlise |
| Job type: | Permanent |
| Job reference: | 246389JCP |
Summary
We are looking for a passionate and positive Credit Controller to join our busy Credit Control team, ensuring invoices are paid in full and promptly in line with our agreed SLAs. You will take full ownership of your customer portfolio to understand their individual requirements and payment cycles to ensure cash flow forecasting is accurate. This will be whilst always representing yourself and the Microlise brand professionally.
Do you have excellent communication skills and the ability to negotiate and build relationships with external customers on your ledgers? Are you calm, authoritative and able to show that you can come to a solution that works for both parties involved?
If you have experience in a Credit Control function along with the ability to handle customer queries and work to KPIs, then this is the opportunity for you!
What you will be doing:
Ownership of the ledger for a portfolio of customers, including the forward chasing of debts to ensure payments are made to terms
Actively work towards reducing Aged Debt
Adhere to the company's On-Stop procedure making sure it is strictly followed
Work with relevant internal teams to ensure the timely resolution of outstanding queries
Allocate receipts against customer accounts accurately on a daily basis
Prepare and distribute monthly debtor statements
Build and maintain strong relationships with the external customers on your ledger
Ensure data within the Company ERP system is accurately maintained
What we’re looking for:
Previous experience within a fast-paced credit control team and/or customer complaints role
Demonstrable experience supporting your team to reduce aged debt and outstanding queries
Excellent communication skills and confident to challenge where necessary
Tenacious and target-driven, with experience working to KPI’s
Knowledgeable in all aspects of credit control including query management
Excellent team player, combined with the ability to work using own initiative
Business orientated with first-class customer service skills, both internally and externally
High level of accuracy and attention to detail with intermediate Excel skills
Though not essential, it would be advantageous if you have:
Experience in multi-currency and multi-company ledgers would be highly advantageous
Credit Management qualification is desirable but not essential
Why Microlise?
When your groceries arrive at your door or you sign for your online parcel, one or more of our software, telematics or proof-of-purchase solutions have probably been used. Our solutions deliver value to many of the UK’s leading grocery retailers and food logistics providers as well as to household names including JCB, Stobarts, Carlsberg, Waitrose, and Royal Mail.
Proudly Midlands-based, Microlise has been operating for over thirty years and recently became a Publicly Listed Company with shares trading on the London Stock Exchange. Our growing business is guided by our culture which drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people.
Full support and training to ensure you are well-equipped to succeed in your role.
Great Place to Work certified – We have been recognised by the global authority on workplace culture, so come be a part of our success!
Private medical insurance with Vitality Health including rewards for members such as: Free Amazon Prime, Apple Watch, discounted gym membership and many more!
25 days holiday, excluding bank holidays, increasing with service.
Invested in employee health and well-being with over 20 mental health first aiders in the business.
Employee Assistance Programmes
Free Costco membership, 20% off EE mobile and line rental, and other local discounts
Great staff extras: Easter eggs, yearly BBQ, Christmas gifts and annual staff awards
Free Microlise Cresswell Racing Tickets, support British Superbikes
Executive Box at Motorpoint Arena Nottingham
Recruitment Process
For successful candidates, interviews will take place whilst the advert is still live; so, don’t delay getting your application in!
Recruitment Agencies
Whilst we make every effort to directly source candidates for our live roles, we do have a very small, preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our Recruitment Team or Hiring Managers. Any queries should be directed to jobs@microlise.com in the first instance.
Do you have excellent communication skills and the ability to negotiate and build relationships with external customers on your ledgers? Are you calm, authoritative and able to show that you can come to a solution that works for both parties involved?
If you have experience in a Credit Control function along with the ability to handle customer queries and work to KPIs, then this is the opportunity for you!
What you will be doing:
Ownership of the ledger for a portfolio of customers, including the forward chasing of debts to ensure payments are made to terms
Actively work towards reducing Aged Debt
Adhere to the company's On-Stop procedure making sure it is strictly followed
Work with relevant internal teams to ensure the timely resolution of outstanding queries
Allocate receipts against customer accounts accurately on a daily basis
Prepare and distribute monthly debtor statements
Build and maintain strong relationships with the external customers on your ledger
Ensure data within the Company ERP system is accurately maintained
What we’re looking for:
Previous experience within a fast-paced credit control team and/or customer complaints role
Demonstrable experience supporting your team to reduce aged debt and outstanding queries
Excellent communication skills and confident to challenge where necessary
Tenacious and target-driven, with experience working to KPI’s
Knowledgeable in all aspects of credit control including query management
Excellent team player, combined with the ability to work using own initiative
Business orientated with first-class customer service skills, both internally and externally
High level of accuracy and attention to detail with intermediate Excel skills
Though not essential, it would be advantageous if you have:
Experience in multi-currency and multi-company ledgers would be highly advantageous
Credit Management qualification is desirable but not essential
Why Microlise?
When your groceries arrive at your door or you sign for your online parcel, one or more of our software, telematics or proof-of-purchase solutions have probably been used. Our solutions deliver value to many of the UK’s leading grocery retailers and food logistics providers as well as to household names including JCB, Stobarts, Carlsberg, Waitrose, and Royal Mail.
Proudly Midlands-based, Microlise has been operating for over thirty years and recently became a Publicly Listed Company with shares trading on the London Stock Exchange. Our growing business is guided by our culture which drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people.
Full support and training to ensure you are well-equipped to succeed in your role.
Great Place to Work certified – We have been recognised by the global authority on workplace culture, so come be a part of our success!
Private medical insurance with Vitality Health including rewards for members such as: Free Amazon Prime, Apple Watch, discounted gym membership and many more!
25 days holiday, excluding bank holidays, increasing with service.
Invested in employee health and well-being with over 20 mental health first aiders in the business.
Employee Assistance Programmes
Free Costco membership, 20% off EE mobile and line rental, and other local discounts
Great staff extras: Easter eggs, yearly BBQ, Christmas gifts and annual staff awards
Free Microlise Cresswell Racing Tickets, support British Superbikes
Executive Box at Motorpoint Arena Nottingham
Recruitment Process
For successful candidates, interviews will take place whilst the advert is still live; so, don’t delay getting your application in!
Recruitment Agencies
Whilst we make every effort to directly source candidates for our live roles, we do have a very small, preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our Recruitment Team or Hiring Managers. Any queries should be directed to jobs@microlise.com in the first instance.