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Emergency Operations Centre Dispatch Duty Manager | Yorkshire Ambulance Service NHS Trust
| Posting date: | 12 August 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £46,148 - £52,809 Per annum |
| Hours: | Full time |
| Closing date: | 11 September 2024 |
| Location: | Wakefield & York, WF2 0XQ |
| Company: | Yorkshire Ambulance Service NHS Trust |
| Job type: | Permanent |
| Job reference: | 6546716/174-EOCDDM-120824 |
Summary
Would you like to be part of a team delivering an invaluable service to the patients of Yorkshire?
Would you like to work for an ambitious and challenging organisation which will share your passion for high quality patient care?
Following a restructure in our Emergency Operations Centre's (EOC), we are currently looking for Dispatch Duty Managers.
As a EOC Dispatch Duty Manager you will be accountable for the effective Leadership and Management of the Emergency Operation Centre’s Dispatch function for Yorkshire Ambulance Service.
Making decisions that are proportionate and necessary to ensure the safe and efficient Dispatch of Ambulances to the patients of Yorkshire; you will be responsible for the delivery of both the Operations and Strategic objectives of the Trust.
You will provide leadership across the virtual service, ensuring staff are fully engaged, supported, developed and that the service culture is one of continuous improvement by delivering on the key performance indicators (KPI's) for the service, ensuring effective and efficient quality of care is provided 365 days a year.
Behaviours within the role will be as important as results. It is essential for the Dispatch Duty Manager to be flexible in approach to manage the day to day running of a busy Emergency Operations Centre environment, to ensure that the service is best set to meet the needs of patients.
Duty Managers undertake the role of tactical commander in line with JESIP principles, managing any major/critical incidents that occur in conjunction with strategic commanders and Senior Management teams, at all times taking responsibility for communications relating to the incident
Interviews will be held on Thursday 5th September at Yorkshire Ambulance Service, Wakefield headquarters. Alternative dates will only be honoured in exceptional circumstances.
We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.
We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.
Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.
Benefits:
• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• NHS Discounts including shops, restaurants, gyms etc.
• Car lease and other salary sacrifice schemes.
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.
Check out our YAS One Team Simulation!https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html
To succeed in this role, you will:
• Be flexible about your working patterns
• Proven leadership and team management skills with the ability to set clear standards, empower and delegate
• Ability to maintain effective working relationships with peers, the service and wider organisation with effective engagement, consulting and influencing skills across key stakeholders
• Self-sufficient in extraction of management information and reporting
• Analytical skills including root cause analysis and problem solving
• Ability to make sense of, and manage, conflicting priorities and reach effective and timely solutions
• Ability to assess risks, anticipate difficulties and successfully address them
• Ability to plan and effectively manage resources
• Developed communication skills, including report writing skills, presentations and verbal communication
• Able to make critical decisions quickly and rationally based upon complex information and the need for action based upon options available
• Understands the concepts of negotiation and can apply tactics to negotiations, in order to achieve satisfactory outcomes.
• Able to distinguish between short term efficiency and longer term effectiveness, the need to deliver and the need to develop
Please ensure you read and understand the attached Job Description, Person Specification and Job Risk Profile to self-assess your suitability before completing your application.
Completion of the Supporting Information section within your application is essential and include all relevant experience, knowledge and role related qualities to support your application.
This advert closes on Sunday 25 Aug 2024