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Operations Manager - National Theatre
| Posting date: | 12 August 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 11 September 2024 |
| Location: | London, SE1 9PX |
| Company: | Compass Group |
| Job type: | Permanent |
| Job reference: | 167236 |
Summary
Operations Manager - National Theatre
AREAS OF RESPONSIBILITY
Skills & Experience
• Confident building relationships across the business and its 3rd party partners. • Able to challenge & negotiate robustly and engage positively when challenged. • Adept at producing clear and concise reporting as required and in a timely manner.• Demonstrated experience in a similar role within hospitality or heritage properties.• Relentless in the pursuit of financial efficiencies and improvements to processes • Diligent working around key compliance areas showing a genuine care for safety. • Meticulous on detail in all areas of work output across all areas of responsibility • Able to delegate effectively to team to ensure calm and composed demeanor. • Specific knowhow of working in a commercial catering venue or multi-facet F&B • Well versed in reactive problem solving across core systems, IT & EPOS • Experience of critical incident, emergency & evacuation procedures at scale • Good verbal, written, administrative & communication skills as needed. • Thorough understanding of key elements of business risk management • People-focused leader committed to team development and growth. • Food Safety Level 3 desirable qualification • Health and Safety Level 2 desirable qualification • Personal License Holder desirable qualification
Day to day oversight of key areas of the business
• Develop operational strategies to ensure seamless, planning & delivery for all F&D operations including seasonal activations and services as agreed with the F&D directors. • To take effective and efficient lead of the BOH operations, line managing warehouse operations manager and thereby the wider warehouse and goods-in team. • Acting as main point of contact on Food Safety and Health & Safety compliance for the Venue including the partners from Compass, Levy, KERB and the National Theatre. • To demonstrate proactive techniques in the management of the site EPOS System across all aspects of the platform defined by F&D directors and ensure issues followed-up. • Ensure that management and audit reports are analysed, and that appropriate action is taken to improve performance in a swift, effective & diligent manner. • Work closely with the Exec Chef and Head of Bars in the development system costing for menu lines, and procurement through nominated supply chains within purchasing portal. • To chair monthly H&S meeting with NT stakeholders and third party, producing succinct, insightful action plans to ensure all expectations are met and followed-up. • Managing the Warehouse/Logistics/Stock Control team including handling all staff matters including onboarding, training & development through to performance management. • Managing the equipment asset list regarding all repairs, servicing, and callouts, alongside budget costs and expenditure, ensuring site always receives service in line with our SLA’s
About you:
At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.As part of Compass you\\'ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK\\'s biggest businesses.Job Reference: com/0508/99418001/52671405/SUCompass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone\\'s talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!
- £55000 per annum
- Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
- Aviva Digicare - Free annual healthcare check
- Exclusive Benefits & Wellbeing site (Perks at Work)
- Entertainment discounts - up to 55% off cinema tickets
- Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
- Travel discounts - Discounts with holiday companies such as TUI and Expedia
- Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
- Free tickets to shows subject to availability.
- 15% discount for food and drink, book shop and restaurants at the NT,
- Parking £4 per day on site car park
AREAS OF RESPONSIBILITY
Skills & Experience
• Confident building relationships across the business and its 3rd party partners. • Able to challenge & negotiate robustly and engage positively when challenged. • Adept at producing clear and concise reporting as required and in a timely manner.• Demonstrated experience in a similar role within hospitality or heritage properties.• Relentless in the pursuit of financial efficiencies and improvements to processes • Diligent working around key compliance areas showing a genuine care for safety. • Meticulous on detail in all areas of work output across all areas of responsibility • Able to delegate effectively to team to ensure calm and composed demeanor. • Specific knowhow of working in a commercial catering venue or multi-facet F&B • Well versed in reactive problem solving across core systems, IT & EPOS • Experience of critical incident, emergency & evacuation procedures at scale • Good verbal, written, administrative & communication skills as needed. • Thorough understanding of key elements of business risk management • People-focused leader committed to team development and growth. • Food Safety Level 3 desirable qualification • Health and Safety Level 2 desirable qualification • Personal License Holder desirable qualification
Day to day oversight of key areas of the business
• Develop operational strategies to ensure seamless, planning & delivery for all F&D operations including seasonal activations and services as agreed with the F&D directors. • To take effective and efficient lead of the BOH operations, line managing warehouse operations manager and thereby the wider warehouse and goods-in team. • Acting as main point of contact on Food Safety and Health & Safety compliance for the Venue including the partners from Compass, Levy, KERB and the National Theatre. • To demonstrate proactive techniques in the management of the site EPOS System across all aspects of the platform defined by F&D directors and ensure issues followed-up. • Ensure that management and audit reports are analysed, and that appropriate action is taken to improve performance in a swift, effective & diligent manner. • Work closely with the Exec Chef and Head of Bars in the development system costing for menu lines, and procurement through nominated supply chains within purchasing portal. • To chair monthly H&S meeting with NT stakeholders and third party, producing succinct, insightful action plans to ensure all expectations are met and followed-up. • Managing the Warehouse/Logistics/Stock Control team including handling all staff matters including onboarding, training & development through to performance management. • Managing the equipment asset list regarding all repairs, servicing, and callouts, alongside budget costs and expenditure, ensuring site always receives service in line with our SLA’s
About you:
At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.As part of Compass you\\'ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK\\'s biggest businesses.Job Reference: com/0508/99418001/52671405/SUCompass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone\\'s talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!