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Reception Supervisor ED/UCC
| Posting date: | 08 August 2024 |
|---|---|
| Salary: | £26,530.00 to £29,114.00 per year |
| Additional salary information: | £26530.00 - £29114.00 a year |
| Hours: | Full time |
| Closing date: | 21 August 2024 |
| Location: | Blackburn, BB2 3HH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9435-24-0546 |
Summary
MAIN DUTIES To supervise & provide effective leadership to the administration staff within the ED/UTC/MIU Reception, provide advice & support to all staff on day to day priorities, risks & issues. Implement new administration systems & services to effectively & efficiently meet service requirements and establish office procedures that reflect good practice. Responsible for updating & developing staff around any changes in view of new working practices & any changes in IT packages. Responsible for sponsoring/updating/unlocking and renewing of Reception staff smartcards for (Smartcard Management Service-Registration Authority Smartcard Sponsor). Overall responsibility for the Prescription Monies and float held in MIU Reception ensuring Standing Financial Instructions are adhered to by all Reception staff. Implement & maintain effective patient filing systems, ensuring records are kept safe, confidential, up to date & accessible. Request archived ED notes when requested In a timely manner. Handling both routine & urgent matters using initiative with minimal supervision. Responsible for the monitoring & recording of Data quality within the ED/UTC/MIU. Responsible for the management of adequate staffing levels during annual leave/sickness periods & the day to day running of the receptions on all sites. Produce Rotas to ensure all shifts on all sites are covered. Responsible for keeping personal records up to date & input all information on to ESR. Arrange and co-ordinate removal of patient records to off-site storage facility. Report & monitor any faults on Cerner. Implement emergency procedures in the event of system failure/downtime. Ensure all staff are aware of confidentiality issues, data protection & freedom of information policies. Provide assistance to ED/UTC/MIU receptionists in dealing with difficult telephone enquiries from the public, all disciplines of staff & outside agencies. Sickness management of reception staff comply with the trusts sickness & absence policy, ensuring return to work interviews are undertaken & support the receptionists in the implementation of the policy. Raising any issues or complexities to the Assistant Deputy Directorate Manager Appraise, interpret & monitor progress of certain allocated service developments. Monitoring & action IR1s where delegated by the Assistant Deputy Directorate Manager Collect, structure & present data as requested using agreed systems & formats. Utilization of word processing & clinical information systems, including clinical coding. Participate in audits when required & action appropriately. Monitor trends & highlight any potential problems within the service. Ensure that there are adequate equipment & consumables available to maintain the service including arranging for repairs, servicing & replacement as necessary. Manage day to day queries & liaise with staff of all disciplines to ensure a high level customer care whilst maintaining confidentiality at all times. Deliver a comprehensive training package for all new members of staff with the ED/UCC/MIU reception department. Comply & enforce ELHT mandatory training to include fire, moving & handling, core mandatory training, information governance & safeguarding children. Organize mandatory training courses & any other courses requested by the staff. Carry out annual Performance Development Reviews & set formal objectives linked to the personal development plans. Provide support for staff training & development, operationally& on Cerner. Responsible for the recruitment & selection of all posts in the ED/UCC/MIU reception. Assist with the development & maintenance of procedures/protocols within the ED/UCC/MIU departments, ensuring information is appropriately communicated to staff. Ensure all staff are aware & adhere to departmental policies & procedures. Work closely with Outpatient & in-patient administration staff to ensure procedures are adhered to in line with choice, chose & book and Cerner requirements. Monitor working practices, ensuring standardization across all sites. Perform risk assessments in line with trust policy & formulate action plans to address findings.