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Communications Operator DAYS - 999 Control Room

Posting date:	08 August 2024
Salary:	£12.92 per hour
Additional salary information:	per hour PAYE
Hours:	Full time
Closing date:	06 September 2024
Location:	Saint Asaph, N Wales, LL17 0HQ
Company:	Triumph Consultants Ltd
Job type:	Temporary
Job reference:	N Wales BL TCL 363224

Summary

What's involved with this role:

Temporary Communications Operator - 999 Control Room

Reference no: N Wales BL TCL 363224

Pay Rate: £12.92 per hour PAYE

Hours per week: 37 Monday – Friday, normal working hours

Role Length: This opening assignment is for 6-7 months

City: Saint Asaph, N Wales

Candidates must be able to start on January 20th 2025, and be available for 6 weeks training until 28th February - no A/L is to be taken during this time.

Candidates MUST be able to type at a speed of 25-30 WPM and provide results of typing test prior to application.

NB: Police Vacancy - only for candidates with a minimum of 5 years continuous UK address history.

The purpose of the role is to provide a professional, effective and efficient customer service within the police with the aim of ‘getting it right first time’. Resolve issues raised by members of the public with an emphasis on first contact resolution wherever possible.

Key Responsibilities:

Receive and resolve public enquiries in accordance with force policy.
Give advice and take appropriate action, being accountable for getting it right first time and managing callers expectations regarding the service that can be provided.
Interrogate and analyse a broad range of information systems in order to assess risk and gather relevant supporting data to provide the best and safest resolution to the callers enquiry/request.
Clearly and accurately record relevant information into an extensive range of computer systems for a variety of intended audiences including other police departments and external agencies.
Liaise with external agencies as appropriate.
Responsible when appropriate for the closure of incidents.
Distribute messages as appropriate via the force system such as e-mail, telephone fax and intranet.
Direct the nearest "police unit" to an incident/emergency once the location has been identified, by way of ‘intelligent deployment’ by considering and deciding upon the most appropriate resources to commit to it, based on their role, skills and equipment.
Be fully accountable for all deployment decisions, which will include the forward planning and management of resource options, thereby maximising the most efficient use of available resources to respond to Priority 0 and Priority 1 events.
Inform and direct other relevant emergency services to incidents e.g. fire, ambulance, RAF Mountain Rescue etc.
Act as co-ordinator between agencies, and to contact outside agencies as required for incidents i.e. garage recovery, councils-highways department, water/electricity boards, British Telecom, traffic light contractors, etc.



NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Qualifications:

NVQ level 3 or equivalent qualification, in Communication/Business/Customer related field, or an equivalent amount of proven relevant experience.
A minimum level 4/5 in Welsh is required for this role.



Skills & Experience:

Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Ability to type/word process 25 - 30wpm.
Good communication skills together with the ability to work well in a team environment or on their own initiative.
The use of information technology to an intermediate level together with windows systems and/or relevant experience.
Ability to evidence problem solving skills.
Ability to remain calm in stressful situations.
Good geographical knowledge of North Wales.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

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Job Ref: N Wales BL TCL 363224


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.