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Property Damage Restoration Technician in West London

Posting date:	07 August 2024
Salary:	£25,000 per year
Hours:	Full time
Closing date:	06 September 2024
Location:	N
Remote working:	On-site only
Company:	CP Management Solutions LTD
Job type:	Permanent
Job reference:	PDRS Technician-44597

Summary

Property Damage Restoration Technician in North London Job Purpose:

To deliver top-notch solutions for water, fire, and accidental damage in residential and commercial settings, ensuring high customer satisfaction and adherence to service standards.

Key Responsibilities:

• Attend new job allocations for domestic and commercial perils.
• Identify and pursue new business opportunities.
• Follow company and quality procedures, including Health & Safety.
• Conduct moisture surveys and apply drying techniques.
• Prepare and calibrate equipment.
• Communicate with customers, loss adjusters, builders, insurance companies, and policyholders.
• Recommend and implement new methods and techniques.
• Maintain and service the company van.
• Input reports in real-time and update job statuses weekly.
• Ensure health and safety compliance.
• Supervise subcontractors and additional technicians.
• Engage in continuous professional development.

Key Interfaces:

• Area Operations Manager
• Commercial Project Managers
• Claims Operations
• Policy Holders
• Loss Adjusters
• Customers
• Subcontractors and Agency Staff
• Suppliers and Supplier Managers
• Customer Services Manager
• HR
• Health & Safety/Quality Manager

Skills & Abilities:

• Building knowledge, mould/bacteria awareness
• Technical expertise in water, fire, and accidental damage restoration
• Competitor awareness and cost control
• Ability to upsell, think laterally, and communicate effectively
• Empathetic and customer-focused

Competencies:

• Health, Safety and Quality
• Business Focus and Customer Focus
• Learning and Improving
• Teamwork and Adaptability
• Communication and Problem Solving

Education & Experience:

• General education with GCSEs in English and Mathematics
• BDMA Technician (desirable)

Performance Measurement:

• Customer satisfaction
• Achievement of budgeted turnover and service standards
• Key Performance Indicators
• Performance appraisals

Reporting To:

• Area Operations Manager

Join our team to deliver exceptional property damage restoration services and build strong customer relationships. Apply today!