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Help to Claim Adviser
| Posting date: | 07 August 2024 |
|---|---|
| Salary: | £23,088 to £25,351.26 per month |
| Hours: | Full time |
| Closing date: | 04 September 2024 |
| Location: | Ashington, Northumberland |
| Remote working: | On-site only |
| Company: | Citizens Advice Northumberland |
| Job type: | Permanent |
| Job reference: | HTC082024 |
Summary
Help To Claim Adviser
The Help To Claim service offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives. We deliver this service by telephone, email and web chat.
We are looking for applications for a Help to Claim Adviser that demonstrate a good working knowledge of the benefits system, excellent IT skills, to support clients to make and complete their new Universal Credit claim. You will have a passion for working with people, helping them through challenging situations with a willingness to train and learn on the job.
We will also accept applications from candidates who are as yet untrained in benefits advice but who can show a basic understanding of and interest in the subject and who have the skills and ability to train quickly.
Citizens Advice Northumberland offers free and confidential advice online, over the phone, and in person. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
Job Title: Help to Claim Adviser
Salary: £23,088.00-£25,351.26 depending on previous experience in an advice setting
Hours: As part of our commitment to being a flexible employer, applications are welcomed from candidates who are able to offer anything up to 37 hours a week.
Location: Ashington
Closing date: 9.00am Wednesday 04 September 2024
Interview date: Wednesday 11 September 2024