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Emergency Services Centre Officer
| Posting date: | 07 August 2024 |
|---|---|
| Salary: | £28,282 to £29,777 per year, pro rata |
| Additional salary information: | Plus 15% shift enhancement |
| Hours: | Full time |
| Closing date: | 21 August 2024 |
| Location: | Ipswich, Suffolk |
| Remote working: | On-site only |
| Company: | Ipswich Borough Council |
| Job type: | Temporary |
| Job reference: | REQ00874 |
Summary
We are looking for three highly motivated individuals to join the Emergency Services Centre (ESC) team as ESC Officers. You will work as part of a dedicated team providing a 24/7 service for Ipswich Borough Council.
Post 1-34 hours per week
Post 2-34 hours per week
Post 3-15.84 hours per week (2 shifts each week)
The Role
The ESC Officer role is challenging and varied and requires good organisational skills and an excellent telephone manner. You will deal with customers, internal departments, and external agencies to provide support in emergency situations. You will need excellent communication skills as you will be operating various computer systems, radios, and alarm equipment.
Our main areas of operation deal with:
Monitoring of closed-circuit television (CCTV)
Co-ordinating response to the Home Emergency Alarms Response Service (HEARS)
Taking out-of-hours calls from members of the public and external bodies.
You will be based in a Control Room for all your shifts (home working is NOT possible for this role).
Day to Day
You will be based at the main Ipswich Borough Council Offices and will be required to work a set shift pattern consisting of early, late, and night shifts.
Early shift – 06.30-14.45
Late shift – 14.30-22.45
Night shift – 22.30-06.45
Shift and Rota Patterns
ESC Officers work 34 hours per week on a set shift pattern which includes evenings, weekends, and Bank Holidays. The shift rota consists of 2 x earlies, 2 x lates, 2 x nights followed by 4 days off. This pattern repeats for 10 weeks and then a float fortnight occurs where you will need to be flexible and from an ‘on-call’ standpoint pick up 9 allocated shifts across a 14-day period. These will consist of a mix of early, late, and night shifts depending on annual leave and sickness cover required at the time.
About You
You will be enthusiastic and reliable and educated with 5 GCSE’s or an NVQ Level 3- and 2-years qualitative experience in a related field. You will work in a thriving small team dealing with varying emergency situations that arise on shift and be able to prioritise and work with your shift partner to find the best solutions.
Previous experience in dealing with the public and an excellent ability to operate windows-based software is essential. A high level of concentration is required whilst on shift to be able to quickly assess and deal effectively with a range of problems as they occur.
You will ideally have or be willing to study for a Public Space CCTV Surveillance SIA licence.
An enhanced DBS Disclosure and a Police Vetting Clearance will be required for this post.
As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.
For more information about this role please contact Debbie Clements on 01473 433276 or via email debbie.clements@ipswich.gov.uk). If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
Please download the Job Description and Person Specification to find out more about this role: Job Description and Person Specification
Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications
Please note CVs are not accepted.
Post 1-34 hours per week
Post 2-34 hours per week
Post 3-15.84 hours per week (2 shifts each week)
The Role
The ESC Officer role is challenging and varied and requires good organisational skills and an excellent telephone manner. You will deal with customers, internal departments, and external agencies to provide support in emergency situations. You will need excellent communication skills as you will be operating various computer systems, radios, and alarm equipment.
Our main areas of operation deal with:
Monitoring of closed-circuit television (CCTV)
Co-ordinating response to the Home Emergency Alarms Response Service (HEARS)
Taking out-of-hours calls from members of the public and external bodies.
You will be based in a Control Room for all your shifts (home working is NOT possible for this role).
Day to Day
You will be based at the main Ipswich Borough Council Offices and will be required to work a set shift pattern consisting of early, late, and night shifts.
Early shift – 06.30-14.45
Late shift – 14.30-22.45
Night shift – 22.30-06.45
Shift and Rota Patterns
ESC Officers work 34 hours per week on a set shift pattern which includes evenings, weekends, and Bank Holidays. The shift rota consists of 2 x earlies, 2 x lates, 2 x nights followed by 4 days off. This pattern repeats for 10 weeks and then a float fortnight occurs where you will need to be flexible and from an ‘on-call’ standpoint pick up 9 allocated shifts across a 14-day period. These will consist of a mix of early, late, and night shifts depending on annual leave and sickness cover required at the time.
About You
You will be enthusiastic and reliable and educated with 5 GCSE’s or an NVQ Level 3- and 2-years qualitative experience in a related field. You will work in a thriving small team dealing with varying emergency situations that arise on shift and be able to prioritise and work with your shift partner to find the best solutions.
Previous experience in dealing with the public and an excellent ability to operate windows-based software is essential. A high level of concentration is required whilst on shift to be able to quickly assess and deal effectively with a range of problems as they occur.
You will ideally have or be willing to study for a Public Space CCTV Surveillance SIA licence.
An enhanced DBS Disclosure and a Police Vetting Clearance will be required for this post.
As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.
For more information about this role please contact Debbie Clements on 01473 433276 or via email debbie.clements@ipswich.gov.uk). If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
Please download the Job Description and Person Specification to find out more about this role: Job Description and Person Specification
Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications
Please note CVs are not accepted.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.