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Service User Engagement Centre Team Leader
| Posting date: | 07 August 2024 |
|---|---|
| Salary: | £34,700.09 to £36,635.38 per year, pro rata |
| Additional salary information: | (based on full time hours, pro rata for part time) |
| Hours: | Full time |
| Closing date: | 08 August 2024 |
| Location: | Brighton, East Sussex |
| Remote working: | On-site only |
| Company: | Change Grow Live |
| Job type: | Permanent |
| Job reference: | 2024-14478 |
Summary
Believe in People?
The best people have one thing in common.
They care.
Change Grow Live is a national charity dedicated to making a difference in the lives of those accessing our services. We offer support and respect in a safe environment, treating each person as an individual and working with them to find the right treatment and care options.
Our Team Leaders here at Change Grow Live play an integral role in ensuring an effective service provision for our service users by creating a focused culture, engaging staff to provide an innovative and continually improving service and provide leadership, support, and development to a wide range of staff.
We have a new and exciting opportunity for a Service User Engagement Centre Team Leader to join our Brighton & Hove service. As part of our multi-disciplinary team, you will work flexibly and creatively to establish what is needed to have the most positive impact for all who are referred to our service.
We are seeking a passionate, motivated, and creative individual to lead our multi-disciplinary team, our team is composed of dedicated and nurturing professionals who are committed to developing innovative ways to support individuals.
To be great in this role you need a blend of strong leadership and management skills, excellent communication abilities, and a deep understanding of substance misuse issues and their related challenges.
Location: Brighton and Hove Recovery Service
Full time Hours: 37.5 hours per week
Salary: £34,700.09 - £36,635.38 (based on full time hours, pro rata for part time)
Purpose of the Role:
Are you passionate about making a meaningful impact on the lives of individuals and families affected by substance misuse? Do you have the skills and dedication to lead a dynamic team in a supportive and inclusive environment? If so, we invite you to join Change Grow Live (CGL) Brighton as the Service User Engagement Centre (SUEC) Team Leader.
The SUEC Team Leader will provide leadership, management, and support to the SUEC team, ensuring a seamless and efficient point of contact for all communications within the Brighton and Hove Recovery Service. This role is pivotal in offering telephone triage, advice, brief interventions, and onward signposting to universal services across Brighton and Hove. Additionally, you will collaborate closely with other members of our multi-disciplinary team to optimise treatment and interventions for individuals accessing our service.
Key Responsibilities:
Leadership and Management:
Lead and support the local SUEC team to provide an excellent first point of contact for all communication into the Brighton and Hove substance misuse service.
Monitor incoming call volumes to ensure appropriate use of resources.
Follow SUEC standard operating procedures and ensure daily completion of routine activities.
Monitor and review SUEC output data to optimise resource use.
Maintain the staff rota a minimum of 6 weeks in advance.
Manage the re-engagement process for clients who have missed their assessments.
Collaboration and Coordination:
Work with internal and external stakeholders to develop and improve referral pathways.
Proficient in using data to optimise resource allocation, taking a proactive approach to problem-solving, and the ability to foster positive relationships with internal and external stakeholders
Support the Family and Carers Team (FACT) in managing referral pathways and processes.
Support staff in identifying the support needs of their service users and managing the FACT caseload.
About You:
We are looking for a compassionate and motivated individual who brings the following skills and experience:
Knowledge and Experience:
Extensive knowledge of statutory and non-statutory health and social care services across the city.
Excellent understanding of motivational interviewing (MI) skills.
Good knowledge of data interpretation and using data outcomes to allocate resources effectively.
Strong understanding of drug and alcohol issues and the challenges/barriers to engaging with substance misuse treatment.
Extensive knowledge of harm reduction approaches, blood-borne virus (BBV) testing, and treatment options.
Ability to support the expansion of our referral pathways and increase the number of individuals in treatment.
Adept at coordinating and supporting a multidisciplinary team, ensuring efficient and compassionate service delivery, and maintaining meticulous records.
Skills and Abilities:
Excellent communication and interpersonal skills.
Proactive and organised with strong time management skills.
Ability to apply judgment and decision-making skills to respond to fluctuating activity patterns.
Commitment to maintaining health and safety standards and promoting community integration.
Empathy, flexibility, and a commitment to promoting community integration and health and safety standards are essential to effectively support service users and their families.
What We Offer:
Joining Change Grow Live means becoming part of a compassionate community dedicated to making a difference. We provide:
Competitive salary and benefits package.
Ongoing professional development and training opportunities.
A supportive and collaborative work environment.
Opportunities for growth and development.
Paid wellness hour each week, access to our wellness hub, and Employee Assistance Program.
Contributory pension scheme and various employee benefits, including discounts on shopping, cinema, and holidays.
Refer a Friend Scheme.
Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.
If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you.
The best people have one thing in common.
They care.
Change Grow Live is a national charity dedicated to making a difference in the lives of those accessing our services. We offer support and respect in a safe environment, treating each person as an individual and working with them to find the right treatment and care options.
Our Team Leaders here at Change Grow Live play an integral role in ensuring an effective service provision for our service users by creating a focused culture, engaging staff to provide an innovative and continually improving service and provide leadership, support, and development to a wide range of staff.
We have a new and exciting opportunity for a Service User Engagement Centre Team Leader to join our Brighton & Hove service. As part of our multi-disciplinary team, you will work flexibly and creatively to establish what is needed to have the most positive impact for all who are referred to our service.
We are seeking a passionate, motivated, and creative individual to lead our multi-disciplinary team, our team is composed of dedicated and nurturing professionals who are committed to developing innovative ways to support individuals.
To be great in this role you need a blend of strong leadership and management skills, excellent communication abilities, and a deep understanding of substance misuse issues and their related challenges.
Location: Brighton and Hove Recovery Service
Full time Hours: 37.5 hours per week
Salary: £34,700.09 - £36,635.38 (based on full time hours, pro rata for part time)
Purpose of the Role:
Are you passionate about making a meaningful impact on the lives of individuals and families affected by substance misuse? Do you have the skills and dedication to lead a dynamic team in a supportive and inclusive environment? If so, we invite you to join Change Grow Live (CGL) Brighton as the Service User Engagement Centre (SUEC) Team Leader.
The SUEC Team Leader will provide leadership, management, and support to the SUEC team, ensuring a seamless and efficient point of contact for all communications within the Brighton and Hove Recovery Service. This role is pivotal in offering telephone triage, advice, brief interventions, and onward signposting to universal services across Brighton and Hove. Additionally, you will collaborate closely with other members of our multi-disciplinary team to optimise treatment and interventions for individuals accessing our service.
Key Responsibilities:
Leadership and Management:
Lead and support the local SUEC team to provide an excellent first point of contact for all communication into the Brighton and Hove substance misuse service.
Monitor incoming call volumes to ensure appropriate use of resources.
Follow SUEC standard operating procedures and ensure daily completion of routine activities.
Monitor and review SUEC output data to optimise resource use.
Maintain the staff rota a minimum of 6 weeks in advance.
Manage the re-engagement process for clients who have missed their assessments.
Collaboration and Coordination:
Work with internal and external stakeholders to develop and improve referral pathways.
Proficient in using data to optimise resource allocation, taking a proactive approach to problem-solving, and the ability to foster positive relationships with internal and external stakeholders
Support the Family and Carers Team (FACT) in managing referral pathways and processes.
Support staff in identifying the support needs of their service users and managing the FACT caseload.
About You:
We are looking for a compassionate and motivated individual who brings the following skills and experience:
Knowledge and Experience:
Extensive knowledge of statutory and non-statutory health and social care services across the city.
Excellent understanding of motivational interviewing (MI) skills.
Good knowledge of data interpretation and using data outcomes to allocate resources effectively.
Strong understanding of drug and alcohol issues and the challenges/barriers to engaging with substance misuse treatment.
Extensive knowledge of harm reduction approaches, blood-borne virus (BBV) testing, and treatment options.
Ability to support the expansion of our referral pathways and increase the number of individuals in treatment.
Adept at coordinating and supporting a multidisciplinary team, ensuring efficient and compassionate service delivery, and maintaining meticulous records.
Skills and Abilities:
Excellent communication and interpersonal skills.
Proactive and organised with strong time management skills.
Ability to apply judgment and decision-making skills to respond to fluctuating activity patterns.
Commitment to maintaining health and safety standards and promoting community integration.
Empathy, flexibility, and a commitment to promoting community integration and health and safety standards are essential to effectively support service users and their families.
What We Offer:
Joining Change Grow Live means becoming part of a compassionate community dedicated to making a difference. We provide:
Competitive salary and benefits package.
Ongoing professional development and training opportunities.
A supportive and collaborative work environment.
Opportunities for growth and development.
Paid wellness hour each week, access to our wellness hub, and Employee Assistance Program.
Contributory pension scheme and various employee benefits, including discounts on shopping, cinema, and holidays.
Refer a Friend Scheme.
Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.
If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you.