Warning
This job advert has expired and applications have closed.
Library Assistant Customer Services
| Posting date: | 02 August 2024 |
|---|---|
| Salary: | £24,248 to £25,742 per year |
| Hours: | Full time |
| Closing date: | 01 September 2024 |
| Location: | Headington, Oxford |
| Remote working: | On-site only |
| Company: | Oxford Brookes University |
| Job type: | Temporary |
| Job reference: | 168899 |
Summary
Our Library Assistants are key members of our team, providing front line help and great face to face customer service to our students, staff and visitors on campus. We require a full time Library Assistant Customer Services to work at our Headington Library. The pattern of work will normally be Monday - Friday 09.00 - 17.00.
The main activities of the post include:
● Helping students with basic enquiries, both face to face and online, and contributing to roving and walkabout activities
● Using the OCLC Worldshare library system to issue, discharge and renew library materials, and to answer general queries relating to the system
● Showing library users how to use the self-service kiosks and explaining procedures
● Interrogating LibrarySearch and Library webpages to answer queries
● Dealing with visitors to the Library.
As this is a student facing role the postholder will be based on campus.
You should have:
● practical experience of working in a team dedicated to frontline service delivery
● demonstrable excellent face to face customer care skills
● the ability to communicate clearly and to a high standard with customers and team members verbally (in person and on the telephone) and in writing (via letters and email)
● proven ability to work methodically and accurately, with good attention to detail
● a good level of IT literacy.
To informally discuss the post please contact Jo Akers jakers@brookes.ac.uk or 01865 534858
Closing date: 8 September 2024. Interviews will be held on 23 or 24 September 2024, and will include an assessment exercise.
As a staff member you will also enjoy the benefits of working at Oxford Brookes University with up to 38 days holiday, rising to 41 days holiday pro rata (this includes 13 Bank Holidays and Concessionary Days), a generous Local Government pension scheme (19.2% Employer contribution rate), cycle to work scheme and access to a variety of university facilities (NHS Dentist, Brookes Nursery, Gym and sports facilities).
This role will not attract sufficient points to obtain a sponsored Skilled Worker visa under the points-based immigration system, however, applications are welcome from candidates who don’t currently have the right to work in the UK, but who would be eligible to obtain a visa via another route.
The main activities of the post include:
● Helping students with basic enquiries, both face to face and online, and contributing to roving and walkabout activities
● Using the OCLC Worldshare library system to issue, discharge and renew library materials, and to answer general queries relating to the system
● Showing library users how to use the self-service kiosks and explaining procedures
● Interrogating LibrarySearch and Library webpages to answer queries
● Dealing with visitors to the Library.
As this is a student facing role the postholder will be based on campus.
You should have:
● practical experience of working in a team dedicated to frontline service delivery
● demonstrable excellent face to face customer care skills
● the ability to communicate clearly and to a high standard with customers and team members verbally (in person and on the telephone) and in writing (via letters and email)
● proven ability to work methodically and accurately, with good attention to detail
● a good level of IT literacy.
To informally discuss the post please contact Jo Akers jakers@brookes.ac.uk or 01865 534858
Closing date: 8 September 2024. Interviews will be held on 23 or 24 September 2024, and will include an assessment exercise.
As a staff member you will also enjoy the benefits of working at Oxford Brookes University with up to 38 days holiday, rising to 41 days holiday pro rata (this includes 13 Bank Holidays and Concessionary Days), a generous Local Government pension scheme (19.2% Employer contribution rate), cycle to work scheme and access to a variety of university facilities (NHS Dentist, Brookes Nursery, Gym and sports facilities).
This role will not attract sufficient points to obtain a sponsored Skilled Worker visa under the points-based immigration system, however, applications are welcome from candidates who don’t currently have the right to work in the UK, but who would be eligible to obtain a visa via another route.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.