Customer Service Advisor (Cardiff)
| Posting date: | 01 August 2024 |
|---|---|
| Salary: | £14.02 per hour |
| Hours: | Full time |
| Closing date: | 31 August 2024 |
| Location: | Cardiff, Cardiff, CF23 8AU |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Carbon60 |
| Job type: | Contract |
| Job reference: | BBBH145598_1722511368 |
Summary
CUSTOMER SERVICE ADVISOR
Carbon60 are looking to recruit for a number of different Customer Service Advisors to work for a large utilities company based in Cardiff on a temporary ongoing basis.
ROLE: Customer Service Advisor (Several departments: Collections, Billing, Metering, Sales Support)
SALARY: £14 p/h, circa £27,000 per annum
JOB TYPE: Ongoing contract, initially 3 months with extension likely.
LOCATION: Pontprennau, Cardiff Gate (CF23)
HOURS: Full time, 37 hours, Monday to Friday.
WORKING PATTERN: Hybrid working - currently 2 days in the office and 3 days at home. This is NOT a fully remote position.
The client is looking for candidates across several of their departments:
Collections Customer Service Advisor
- Communicating with customers via calls/emails to resolve outstanding account balances.
- Supporting wider teams on customer queries and providing suitable solutions for all parties.
Billing Advisor
- Managing customer billing workflow with regular administrative work
- Dealing with customer queries via email and calls
Metering Services Advisor
- More admin biased and flow based, entering meter readings and working from spreadsheets
- Dealing with customers and third parties through phone calls.
Sales Support Advisor
- Accurately log, quote and accept high volumes of electricity and gas contracts within commercial sector
- Support the sales team on energy supply tenders
THE SUCCESSFUL CANDIDATE:
- Excellent IT Skills
- Previous experience in customer service roles
- Previous experience in administrative roles
- Very confident with a professional and engaging telephone manner
- Self-sufficient with an excellent attention to detail and strong accuracy
- Excellent verbal and written communication skills.
- Previous roles in the Utilities industry will be advantageous.
- Access to own transport is beneficial due to location.
Application by CV or call Paloma Lopez at Carbon60 on 07360 514 822.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.