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Band 5 IT Service Desk Co-Ordinator - Bath NHS House
| Posting date: | 01 August 2024 |
|---|---|
| Salary: | £28,407.00 to £34,581.00 per year |
| Additional salary information: | £28407.00 - £34581.00 a year |
| Hours: | Full time |
| Closing date: | 18 August 2024 |
| Location: | Bath, BA1 3QE |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9342-24-0954 |
Summary
Essential knowledge, skills and experience* IT related degree or equivalent experience.* Significant experience working in a fast paced IT environment, able tosuccessfully develop and implement information technology strategies at a Trust-wide level.* Experience of IT knowledge base content creation and management ofsolution* Experience of IT call queues allocation and monitoring* Experience of conducting IT training on IT related subjects* ITIL Intermediate level qualifications relevant to the area of technicalspecialists or equivalent experience.* Thorough understanding of modern information systems/technologies and the supporting tools, methodologies and techniques for developing, maintaining and supporting them.* Experience of analysing, interpreting, solving and explaining system issues to a non-technical system users in a clear and concise way.* Ability to present a range of technical terms and concepts to non-technical system users in a clear and concise way.* Ability to influence the organisational culture to ensure effective use of both clinical and non-clinical systems.* Expert in spreadsheet, presentation and word-processing software.* Knowledge of legislation and good practice in relation to IT policies,processes and standards e.g. ITIL, Data Protection, ISO standards.* Able to prioritise workload of self in order to deliver results.* Able to set clear goals and objectives and use performance managementtechniques to ensure objectives are delivered.* Able to motivate and develop a large team of professional IT staff.* Able to travel to different locations across the Trust and holds a full driving license.* Able to work flexibly to accommodate peak periods of work. Desirable knowledge, skills and experience* Thorough understanding of NHS policies, standards and procedures inrelation to Information Systems/technologies.* Experience with NHS systems and processes.