Downtime Controller
| Posting date: | 30 July 2024 |
|---|---|
| Salary: | £30,000 per year |
| Hours: | Full time |
| Closing date: | 29 August 2024 |
| Location: | B45 5EW |
| Remote working: | On-site only |
| Company: | Staffline |
| Job type: | Permanent |
| Job reference: | 104543 - ADH-36959 |
Summary
Downtime Controller – Fleet
Solihull
£30,000 + Bonus
Permanent
Our client are one of the UK’s most respected fleet management companies, due to continued growth they are seeking a Downtime controller to join them in the Solihull area. The role will suit someone with a background as a vehicle technician who is seeking to transition into an office environment.
Key Responsibilities – Downtime Controller – Fleet
• Responsibility for Vehicle off road (VOR) follow up progression and updates.
• Responsibility for Progress follow up progression and updates.
• Manage in flight repair jobs within the masterserve and dealership networks.
• Take opportunities to reduce the time a vehicle or asset is ‘off road’ through appropriate challenge to vendor and considering alternate options
• Review and pursue alternative repair methods such as alternative parts supply
• Identify trends and escalate network performance concerns to Vendor Management
• Liaise with manufacturers on repairs where technical assistance is needed.
• Raise and manage manufacturer cases for back-order parts.
• Raise and manage manufacturer loss of use claims / replacement vehicle requests
• Proactively chase customers when awaiting authority.
• Arrange vehicle movements where the repair network does not have capability or capacity to resolve repair.
• Process rental off hires when a VOR event closes.
• Follow up events after a no fixable roadside event.
• Take incoming calls relating to VOR from customers, suppliers and manufacturers.
• Hold customer VOR calls where applicable.
• Communicate VOR updates to stakeholders and the business.
Qualifications & Experience – Downtime Controller – Fleet
• Able to use Microsoft Word, Excel and Outlook to an intermediate level.
• General knowledge of vehicles and equipment, Knowledge of vehicle/engine repair, diagnostic processes and garage operating procedures advantageous
• Additional education, certifications, or related experience is generally preferred; including City and Guilds, IMI or NVQ in motor vehicle repair
• Proactive, organized approach to multitasking and prioritization
• Demonstrates attention to detail and commitment to doing quality work
• Accurately documents repair process, steps taken, and actions performed on vehicles
Benefits – Downtime Controller – Fleet
• Death in Service – 4 x salary
• Company Bonus
• 25 days annual holiday entitlement + Birthday + Bank Holidays
• Health Insurance
• On-site Parking
• Employee Assistance Programme
• Discounted gym memberships
• Access to flu vaccinations
• Mental Health First Aiders / Mental Health Employee Champions
• Free eye examinations
• Salary Exchange - Holiday purchase scheme (up to 3 days)
• Salary Exchange - Car Scheme
• Private Health cover for employees >10 years’ service
• Health Cash Plan (Medicash)
• Employee Referral Scheme (£1,000 on successful recruitment)
• Permanent Health Insurance
• Company sick pay
• Free Breakdown cover (eligible employees – service related)
• Pension matched up to 5%.
For more information on this role, please contact Andrew Haddon on 01453 796617 or send a copy of your CV to Andrew.haddon@omegaresource.co.uk
Omega Resource Group is acting as an Employment Agency in relation to this vacancy.
Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.
For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk
Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.