Warning
This job advert has expired and applications have closed.
Reception Host/Hostess
| Posting date: | 30 July 2024 |
|---|---|
| Salary: | £13.50 per hour |
| Hours: | Full time |
| Closing date: | 29 August 2024 |
| Location: | Northampton, Northamptonshire |
| Remote working: | On-site only |
| Company: | Personnel Solutions (Midlands) Limited |
| Job type: | Permanent |
| Job reference: |
Summary
PS has an exciting Temporary to Permanent opportunity available which is working for a leading global financial services business, the ideal candidate is always willing to go the extra mile, with a positive ‘can-do’ attitude!
If you’re a well-organised individual with an eye for detail and are a confident and sociable person, who enjoys develop strong rapport and trusting relationships with colleagues and guests, loves being part of a team and helping others succeed. Then this is the role for you.
Temporary to Permanent contract
DBS Check required!!! (We can provide this service for candidates without a DBS)
KEY PURPOSE:
Always willing to go the extra mile, with a positive 'can do' attitude, you will be a well-organised individual with a keen eye for detail. Successful applicants will have a confident and sociable personality to develop strong rapport with colleagues and guests and make recommendations based on previous experience and feedback.
Key Responsibilities
Hosting operations:
Ensure colleagues feel welcome, and their needs are taken care of in a fun, friendly and professional manner at all times.
You’ll be an ambassador for brand principles, culture and values; someone who embraces an ethos of outstanding service and keeps it at the heart of everything you do.
Dealing with guest and colleague enquiries promptly and politely.
Conduct assigned Daily Checklists to ensure the quality of assigned work spaces, improve performance and enhance tracking
Using the existing process and technology, assist in room booking and guest arrivals
Maintaining a clear, presentable, and safe office floor. Maintain a strong floor presence and observe quality control issues (ie. facility cleanliness, comfort factors) and actively log tickets requiring service from other areas.
Providing Technical support in the form of first-line fixes such as reboots and connection inspections while delivering against a clear hand-off process to the Tech-bar for unresolved issues
Deliver occasional surprise and delight or pop-up events.
Customer Relationship Management: developing deep and trusting relationships with colleagues, proactively gathering information on their needs and preferences to be able to provide highly personalised service in the moment whilst also predicting and anticipating future needs.
Capture guests & colleague’s individual preferences for future visits and think creatively of ways to accommodate any special requests.
Coordinate service items, and décor items to activation on a timely basis to include breakdown and storage of items
Recommend best practices to your Regional Workplace Experience Manager related to colleague experience, hospitality, operations, and events.
Proactively communicate with the Experience teams and assist other service groups to ensure a ‘one team’ ethos.
Assist in driving high colleague participation in all workplace/curated experiences.
Facilitating warm and engaging tours of the entire campus to new employees and visitors.
Desk operations:
Assist the team with preparation of reports
Assist team with the creation and implementation of all events and activities on site
Management of the daily service delivery of the curated experience vendors/activates.
Conduct periodic review and revision of base building documents for your respective floor
Manage Colleague concerns received in line with general standards
logging all activity so the business can continually learn and adapt to serve our customer in the most effective manner.
Qualifications Required
Minimum 3-5 years customer services experience, specifically dealing with Blue Chip/ High Touch clients
Proven ability to function successfully within a strong team environment
High Proficiency of Microsoft Office, Excel and Power Point applications, knowledge in property management / Condeco systems a plus
Excellent telephone skills and verbal communication
Work Environment
Work is performed in an office setting
Desk work accounts for approximately 30% of the time
Walking/inspecting/engaging with colleagues/hosting activities the site 70% of the time
Must be able to lift a minimum of 25 pounds
Must be able to work under pressure and time deadlines during peak periods
This is not exhaustive list of all responsibilities, duties and skills required of personnel. Management retains the discretion to add to or change the duties.
If you’re a well-organised individual with an eye for detail and are a confident and sociable person, who enjoys develop strong rapport and trusting relationships with colleagues and guests, loves being part of a team and helping others succeed. Then this is the role for you.
Temporary to Permanent contract
DBS Check required!!! (We can provide this service for candidates without a DBS)
KEY PURPOSE:
Always willing to go the extra mile, with a positive 'can do' attitude, you will be a well-organised individual with a keen eye for detail. Successful applicants will have a confident and sociable personality to develop strong rapport with colleagues and guests and make recommendations based on previous experience and feedback.
Key Responsibilities
Hosting operations:
Ensure colleagues feel welcome, and their needs are taken care of in a fun, friendly and professional manner at all times.
You’ll be an ambassador for brand principles, culture and values; someone who embraces an ethos of outstanding service and keeps it at the heart of everything you do.
Dealing with guest and colleague enquiries promptly and politely.
Conduct assigned Daily Checklists to ensure the quality of assigned work spaces, improve performance and enhance tracking
Using the existing process and technology, assist in room booking and guest arrivals
Maintaining a clear, presentable, and safe office floor. Maintain a strong floor presence and observe quality control issues (ie. facility cleanliness, comfort factors) and actively log tickets requiring service from other areas.
Providing Technical support in the form of first-line fixes such as reboots and connection inspections while delivering against a clear hand-off process to the Tech-bar for unresolved issues
Deliver occasional surprise and delight or pop-up events.
Customer Relationship Management: developing deep and trusting relationships with colleagues, proactively gathering information on their needs and preferences to be able to provide highly personalised service in the moment whilst also predicting and anticipating future needs.
Capture guests & colleague’s individual preferences for future visits and think creatively of ways to accommodate any special requests.
Coordinate service items, and décor items to activation on a timely basis to include breakdown and storage of items
Recommend best practices to your Regional Workplace Experience Manager related to colleague experience, hospitality, operations, and events.
Proactively communicate with the Experience teams and assist other service groups to ensure a ‘one team’ ethos.
Assist in driving high colleague participation in all workplace/curated experiences.
Facilitating warm and engaging tours of the entire campus to new employees and visitors.
Desk operations:
Assist the team with preparation of reports
Assist team with the creation and implementation of all events and activities on site
Management of the daily service delivery of the curated experience vendors/activates.
Conduct periodic review and revision of base building documents for your respective floor
Manage Colleague concerns received in line with general standards
logging all activity so the business can continually learn and adapt to serve our customer in the most effective manner.
Qualifications Required
Minimum 3-5 years customer services experience, specifically dealing with Blue Chip/ High Touch clients
Proven ability to function successfully within a strong team environment
High Proficiency of Microsoft Office, Excel and Power Point applications, knowledge in property management / Condeco systems a plus
Excellent telephone skills and verbal communication
Work Environment
Work is performed in an office setting
Desk work accounts for approximately 30% of the time
Walking/inspecting/engaging with colleagues/hosting activities the site 70% of the time
Must be able to lift a minimum of 25 pounds
Must be able to work under pressure and time deadlines during peak periods
This is not exhaustive list of all responsibilities, duties and skills required of personnel. Management retains the discretion to add to or change the duties.