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Debt & Welfare Rights Caseworker
| Posting date: | 29 July 2024 |
|---|---|
| Salary: | £24,000 per year |
| Additional salary information: | up to dependent on experience |
| Hours: | Full time |
| Closing date: | 14 August 2024 |
| Location: | Staffordshire, West Midlands |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Citizens Advice Staffordshire South West |
| Job type: | Contract |
| Job reference: |
Summary
Location:
Based in Staffordshire South West working across various locations as required located within Cannock Chase District. A blend of office, outreach and home visits
The Role
The Caseworker will assist clients with complex welfare rights & debt enquiries. This requires a good foundation knowledge of each advice area, so competence in these subjects is essential.
Applicants need to be –
● Computer-literate, although training on our case recording systems will be given
● Have the ability to commit to and work within the aims, principles and policies of the Citizens Advice service
● Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach
● Be an enthusiastic and dynamic team player with excellent communication and interpersonal skills and also be able to work independently
● Have experience in debt and welfare rights advice work
● Be willing to work from a variety of settings including your own home as required
● Experience of working with clients in an advice setting would be preferable
● Having knowledge and experience of project working in a target led environment would be an advantage
● Have access to a vehicle and be willing to travel
What’s in it for you?
Working for a well respected charity that makes a real difference to people’s lives. The role provides a unique insight into the issues facing our local communities and being a part of improving local people’s lives is very rewarding.
We truly value our colleagues - and we show that in what we offer. This includes hybrid working arrangements and generous leave entitlement including bank holidays, free parking and the opportunity to enrol in a workplace pension scheme with NEST. We also offer great learning and development opportunities.
What are we looking for?
We want to work with people who are passionate about giving an effective service to those most in need.
You will be a highly motivated strong team player with excellent interpersonal skills. People are our biggest asset, so we build our jobs around you.
How to apply
For further details and to download a job pack, please see www.citizensadvicessw.org.uk/work-with-us/
Send your CV to recruitment@citizensadvicessw.org.uk
Closing date: 12 noon 14th August 2024
Interviews will be held by video link
If you like working in a dynamic, diverse and friendly environment to support the local community, we would love to hear from you.
Based in Staffordshire South West working across various locations as required located within Cannock Chase District. A blend of office, outreach and home visits
The Role
The Caseworker will assist clients with complex welfare rights & debt enquiries. This requires a good foundation knowledge of each advice area, so competence in these subjects is essential.
Applicants need to be –
● Computer-literate, although training on our case recording systems will be given
● Have the ability to commit to and work within the aims, principles and policies of the Citizens Advice service
● Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach
● Be an enthusiastic and dynamic team player with excellent communication and interpersonal skills and also be able to work independently
● Have experience in debt and welfare rights advice work
● Be willing to work from a variety of settings including your own home as required
● Experience of working with clients in an advice setting would be preferable
● Having knowledge and experience of project working in a target led environment would be an advantage
● Have access to a vehicle and be willing to travel
What’s in it for you?
Working for a well respected charity that makes a real difference to people’s lives. The role provides a unique insight into the issues facing our local communities and being a part of improving local people’s lives is very rewarding.
We truly value our colleagues - and we show that in what we offer. This includes hybrid working arrangements and generous leave entitlement including bank holidays, free parking and the opportunity to enrol in a workplace pension scheme with NEST. We also offer great learning and development opportunities.
What are we looking for?
We want to work with people who are passionate about giving an effective service to those most in need.
You will be a highly motivated strong team player with excellent interpersonal skills. People are our biggest asset, so we build our jobs around you.
How to apply
For further details and to download a job pack, please see www.citizensadvicessw.org.uk/work-with-us/
Send your CV to recruitment@citizensadvicessw.org.uk
Closing date: 12 noon 14th August 2024
Interviews will be held by video link
If you like working in a dynamic, diverse and friendly environment to support the local community, we would love to hear from you.