Front of House Manager
| Posting date: | 27 July 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £35000.00 per annum |
| Hours: | Full time |
| Closing date: | 25 August 2024 |
| Location: | Stratford-upon-Avon, England, CV37 6QQ |
| Company: | The QHotels Collection |
| Job type: | Permanent |
| Job reference: | 2239923 |
Summary
Do you pride yourself on providing outstanding guest service?
Are you a people orientated individual?
The important stuff:
Free health club membership (T&Cs apply)
Discounts across The QHotels Collection
Hilton Worldwide discounts
Family & Friends discounts in hotels across The QHotels Collection
Support with training & professional qualifications, including course fees!
Various learning & development available
Access to an Employee Assistance Program – Hospitality Action
Refer a friend scheme
FREE parking
AND……much, much more!
What will I do?
Reception is the first impression of the hotel a guest will experience so it is crucial you and your team provide an outstanding level of service. You’ll be responsible for the guests stay, review room allocation, advise on rates, packages and promotions, guest issues and complaints and to maximise revenue.
Is this the role for me?
Previous experience within a front office, reception or
front of house position, or equivalent
People management experience
Quality & standards driven
Outstanding customer service skills
Conflict resolution
Curious to find out more?
DoubleTree by Hilton Stratford-upon-Avon hotel is located in Stratford-upon-Avon. Our hotel is a 4*, 102-bedroom property and has The Quills restaurant and a lounge bar area, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a 24-hour small fitness & gym room.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.