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Operational Support Admin
| Posting date: | 26 July 2024 |
|---|---|
| Salary: | £25,147.00 to £27,357.00 per year |
| Additional salary information: | £25147.00 - £27357.00 a year |
| Hours: | Full time |
| Closing date: | 30 August 2024 |
| Location: | Gravesend, DA11 8HN |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0282-24-0011 |
Summary
Key Responsibilities - Provide support to the Head of Operations and Operations Lead as required. - Coordination of various monthly meetings (logistics, preparing and sending papers, taking minutes and action points, following up actions) - Maintaining accurate and up-to-date information on Primary Care Networks and their member practices. - Attending PCN Meetings as required taking notes and actions. - Support the digital agenda, promote usage of digital services and serve as an important notification portal for the Primary Care Network member Practices - Undertake key operational tasks as outlined by service leads and senior management team (SMT) - Contribution to and submission of appropriate returns and reports as delegated by management to the relevant bodies. - To undertake basic project management tasks. - Document management e.g. production of proposals, briefing papers - To maintain a risk and issues log - To ensure a good working knowledge of national and local policies and procedures relating to Primary Care Networks. - To support the sharing of best practices and learning across DGS Health and Primary Care Networks (PCNs). - To ensure effective communication between DGS Health, PCNs and commissioners. - To offer a high-quality customer experience for member PCNs as subscribers of the service. - Master scheduling techniques, ensuring efficient coordination of appointments and managing calendars for healthcare providers. - Learn to organise and maintain patient records, including data entry, updates, and confidentiality protocols. - Understand the importance of providing excellent service to patients and stakeholders, addressing enquiries and concerns professionally, including call-handling skills - Acquire knowledge of relevant healthcare regulations, policies, and procedures to ensure compliance with administrative tasks. - Enhance collaboration with healthcare professionals, administrators, and support staff to ensure smooth operations. - Adherence to CQC regulations and updating knowledge on all Health and Safety regulations to promote safe working Clinical Support - To support the wider team in day to day running of clinical services. - Answering telephones and booking, rebooking, and cancelling patient appointments - Responding to and processing patient referrals - Publishing rotas and responding to requests from clinicians applying for work sessions. - Managing referrals for multiple services with attention to detail and accuracy at all times - Ensuring all equipment is available for clinicians to undertake their role safely and efficiently - Accepting requests for work sessions via our platform Lantum - Responding to emails/enquiries from clinicians and patients - Checking clinicians documentation ensuring they meet all requirements. - To support service mobilisation plans as required for delivery of new services. - To provide administrative support to the Pharmacy Service and Long term condition clinics as required. HR - Undertaking administration of HR recruitment processes, such as following up on references, checking documentation and arranging interviews as requested. - Develop and maintain local staff intranet teamnet - Support planning for staff training and development and staff meetings. - Posting jobs and maintaining accurate employee information Finance - Printing and saving invoices - Raising invoices - Checking Invoices against deliveries - Credit control checking payments have been received and following up non or late payers.