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Administrator
| Posting date: | 26 July 2024 |
|---|---|
| Salary: | £27,864.61 to £27,864.61 per year |
| Hours: | Full time |
| Closing date: | 25 August 2024 |
| Location: | Cardington, Bedford |
| Remote working: | On-site only |
| Company: | Restore Plc |
| Job type: | Permanent |
| Job reference: | 132846 |
Summary
Administrator
Business Unit: Restore Technology
Location: Bedford, MK42 0PQ
Contract Type: Permanent - Full Time
Hours: 37.5 - Monday - Thursday 8.30am - 5pm and Fridays - 8.30am 4pm
Salary: £27864.61
The Service Delivery team provides support to our operational and sales functions ensuring the smooth delivery of projects and contracts to clients, and ensuring the highest possible level of service is provided and maintained for the duration of the relationship.
Establishing and maintaining both customer and internal relationships matching the needs of the client to the operational capabilities of the business.
The Service Delivery Admin Support role provides reporting and administrative support to the Service Delivery Manager, ensuring the generation and delivery of reports, responses to enquiries, both internal and external within the guidelines of our client relationships and SLA’s are met continually.
Reporting into the Service Delivery Manager – you will be the primary inbound contact for our clients’ service requirements via our service portal. These requests need to be directed within our business to our various service divisions, logistics, operational processing, engineering and warehousing. It will then be necessary to monitor and ensure we are responding to these requests within the contract SLA’s providing a high level of service.
RESPONSIBILITIES
Manage data from our systems to ensure the accuracy and layout for onward delivery into reports to our client. These reports form the basis of our SLA’s and are critical to ensuring we support our business, clients and their wider relationships. Accuracy of data, meeting deadlines along with the ability to create open and positive relationships, is the key to being successful in this role.
The above will be required in varying quantities depending on the service, client type and project / contract type.
ABOUT YOU
Minimum 3 years’ experience in either an administration or customer service role
Excellent Windows and Office skills, particularly Excel
Good attention to detail
IT knowledge useful but not essential
Team player with ability to work independently.
Benefits
Restore offers a wide range of benefits to our employees such as:
• Life assurance scheme
• Employee Assistance Programme
• Annual Leave entitlement
• Pension %
• High street discount programme
Restore Technology provide the complete set of services for our customers’ information technology assets. From installation to relocation, resale and recycling, Restore technology can optimise and manage the entire journey of our customers’ hardware.
We operate the most advanced facility for IT lifecycle and disposal services in the UK. We build state of the art sites specific to our customers’ needs, but most importantly with a focus on security, sustainability, and efficiency.
An Inclusive Approach
We are committed to becoming a great place to work, one that is inclusive, safe and where people can reach their true potential. We value the contribution that all our colleagues make and aim to have a company that recognises the diverse, multi-cultural society in which we live.
We actively encourage applications from all members of our community, including those from underrepresented groups. We are happy to consider flexible working options, including part time hours wherever this is practically possible. We're also interested in hearing from individuals with different career experiences, including those that are looking to return to work following a career break
Business Unit: Restore Technology
Location: Bedford, MK42 0PQ
Contract Type: Permanent - Full Time
Hours: 37.5 - Monday - Thursday 8.30am - 5pm and Fridays - 8.30am 4pm
Salary: £27864.61
The Service Delivery team provides support to our operational and sales functions ensuring the smooth delivery of projects and contracts to clients, and ensuring the highest possible level of service is provided and maintained for the duration of the relationship.
Establishing and maintaining both customer and internal relationships matching the needs of the client to the operational capabilities of the business.
The Service Delivery Admin Support role provides reporting and administrative support to the Service Delivery Manager, ensuring the generation and delivery of reports, responses to enquiries, both internal and external within the guidelines of our client relationships and SLA’s are met continually.
Reporting into the Service Delivery Manager – you will be the primary inbound contact for our clients’ service requirements via our service portal. These requests need to be directed within our business to our various service divisions, logistics, operational processing, engineering and warehousing. It will then be necessary to monitor and ensure we are responding to these requests within the contract SLA’s providing a high level of service.
RESPONSIBILITIES
Manage data from our systems to ensure the accuracy and layout for onward delivery into reports to our client. These reports form the basis of our SLA’s and are critical to ensuring we support our business, clients and their wider relationships. Accuracy of data, meeting deadlines along with the ability to create open and positive relationships, is the key to being successful in this role.
The above will be required in varying quantities depending on the service, client type and project / contract type.
ABOUT YOU
Minimum 3 years’ experience in either an administration or customer service role
Excellent Windows and Office skills, particularly Excel
Good attention to detail
IT knowledge useful but not essential
Team player with ability to work independently.
Benefits
Restore offers a wide range of benefits to our employees such as:
• Life assurance scheme
• Employee Assistance Programme
• Annual Leave entitlement
• Pension %
• High street discount programme
Restore Technology provide the complete set of services for our customers’ information technology assets. From installation to relocation, resale and recycling, Restore technology can optimise and manage the entire journey of our customers’ hardware.
We operate the most advanced facility for IT lifecycle and disposal services in the UK. We build state of the art sites specific to our customers’ needs, but most importantly with a focus on security, sustainability, and efficiency.
An Inclusive Approach
We are committed to becoming a great place to work, one that is inclusive, safe and where people can reach their true potential. We value the contribution that all our colleagues make and aim to have a company that recognises the diverse, multi-cultural society in which we live.
We actively encourage applications from all members of our community, including those from underrepresented groups. We are happy to consider flexible working options, including part time hours wherever this is practically possible. We're also interested in hearing from individuals with different career experiences, including those that are looking to return to work following a career break