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Emergency Call Handler / Dispatcher
| Posting date: | 25 July 2024 |
|---|---|
| Salary: | £33,394 to £36,650 per year, pro rata |
| Hours: | Full time |
| Closing date: | 20 August 2024 |
| Location: | Police Headquarters, Valley Road, Portishead- BS20 8QJ |
| Remote working: | On-site only |
| Company: | Avon and Somerset Police |
| Job type: | Permanent |
| Job reference: |
Summary
Are you looking for a chance to apply your skills and experience in a role where you can truly make a difference?
An emergency call handler / dispatcher, also known as a emergency communications operator, plays a crucial role in public safety by being the first point of contact for individuals in distress or emergency situations.
The role:
As an emergency call handler, you will respond promptly to emergency calls, gather crucial details such as the nature of the emergency, location, number of people involved, and any immediate dangers. You will remain calm, provide reassurance, and give clear instructions to callers, helping them stay focused. You will assess the urgency of each situation, determine the priority level, and deploy appropriate emergency services to the scene, ensuring a timely response.
What can we offer you?
We are recruiting for both our Portishead and Bridgwater control rooms, where free parking is available onsite. There are also some fantastic employee benefits on offer such as on-site gym membership (HQ only), physical and mental wellbeing support and access to lots of discount services such as the Blue Light Card, which gives you money off in high street shops and restaurants, holiday savings and offers for a wide range of business services online.
Our salary package starts at £33,394 (pro rota) and increases each year.
What are we looking for?
Communication - ability to communicate clearly and effectively, often under stressful conditions.
Active Listening - listen attentively to gather complete and accurate information from callers.
Computer Skills: Competent IT user with proven experience using software, databases, and other technology efficiently.
Emotional Resilience: Able to remain composed and make sound decisions in high-pressure situations.
Empathy: Show compassion and understanding towards distressed callers.
Problem-Solving: Quickly assess situations and determine the best course of action.
Multi-tasking Ability: Manage multiple tasks simultaneously, ensuring that all emergencies are handled efficiently.
Hours and Training
You will need to be prepared to work a variety of shifts, which will include a proportion of weekends, nights and bank holidays, for example: 6 on, 4 off shift-pattern consisting of shifts 7am-5pm, 1pm-11pm and 11pm-7am.
Your journey with us will start with a 5 to 7 weeks training course where our inspiring team of dedicated trainers will teach you the skills you need to give expert advice to members of the public in the most critical situations. We can not accommodate any leave during the course duration.
Our recruitment process
Familiarisation Event- All applicants will be invited to attend a familiarisation event, during this session you will learn more about the role, the recruitment process and the training courses. This will be held virtually on MS Teams and is a mandatory part of the process.
Assessment/ Interview- You will be invited to undertake an assessment which will take place at our Police Headquarters in Portishead.
Start date – November 2024 or January 2025 (this date is not guaranteed, it is dependent on successful completion of our vetting checks)
An emergency call handler / dispatcher, also known as a emergency communications operator, plays a crucial role in public safety by being the first point of contact for individuals in distress or emergency situations.
The role:
As an emergency call handler, you will respond promptly to emergency calls, gather crucial details such as the nature of the emergency, location, number of people involved, and any immediate dangers. You will remain calm, provide reassurance, and give clear instructions to callers, helping them stay focused. You will assess the urgency of each situation, determine the priority level, and deploy appropriate emergency services to the scene, ensuring a timely response.
What can we offer you?
We are recruiting for both our Portishead and Bridgwater control rooms, where free parking is available onsite. There are also some fantastic employee benefits on offer such as on-site gym membership (HQ only), physical and mental wellbeing support and access to lots of discount services such as the Blue Light Card, which gives you money off in high street shops and restaurants, holiday savings and offers for a wide range of business services online.
Our salary package starts at £33,394 (pro rota) and increases each year.
What are we looking for?
Communication - ability to communicate clearly and effectively, often under stressful conditions.
Active Listening - listen attentively to gather complete and accurate information from callers.
Computer Skills: Competent IT user with proven experience using software, databases, and other technology efficiently.
Emotional Resilience: Able to remain composed and make sound decisions in high-pressure situations.
Empathy: Show compassion and understanding towards distressed callers.
Problem-Solving: Quickly assess situations and determine the best course of action.
Multi-tasking Ability: Manage multiple tasks simultaneously, ensuring that all emergencies are handled efficiently.
Hours and Training
You will need to be prepared to work a variety of shifts, which will include a proportion of weekends, nights and bank holidays, for example: 6 on, 4 off shift-pattern consisting of shifts 7am-5pm, 1pm-11pm and 11pm-7am.
Your journey with us will start with a 5 to 7 weeks training course where our inspiring team of dedicated trainers will teach you the skills you need to give expert advice to members of the public in the most critical situations. We can not accommodate any leave during the course duration.
Our recruitment process
Familiarisation Event- All applicants will be invited to attend a familiarisation event, during this session you will learn more about the role, the recruitment process and the training courses. This will be held virtually on MS Teams and is a mandatory part of the process.
Assessment/ Interview- You will be invited to undertake an assessment which will take place at our Police Headquarters in Portishead.
Start date – November 2024 or January 2025 (this date is not guaranteed, it is dependent on successful completion of our vetting checks)
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.