Housing Assistant
| Posting date: | 24 July 2024 |
|---|---|
| Salary: | £22,000 to £25,000 per year |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 06 August 2024 |
| Location: | Grove Village, Ardwick, Manchester, M13 9HP |
| Company: | YHG |
| Job type: | Permanent |
| Job reference: | YHG/TP/12929/2092 |
Summary
So…. What is this role exactly?
This is an exciting opportunity for an experienced Housing Assistant to join Grove Village Housing Management team, to support with delivering a range of professional housing and estate management services to our customers.
Grove Village is a housing estate comprising of circa 1000 rented and privately owned properties situated in Ardwick just outside Manchester City Centre and offers unique housing experience.
We are looking for an enthusiastic and passionate Housing Assistant that thrives on providing excellent customer service and continuously seeks to improve performance.
What will my working week look like?
This is an office based position providing first point of contact for our customers living on Grove Village. This could be face to face, over the phone or via email providing all aspects of housing management services. The office is open 9am-5pm, Monday to Friday and you will work a shift rota between 8.30am and 5pm.
What will I be responsible for doing?
First and foremost, you will be first point of contact for our rented and leasehold customers living on the estate. You will provide administrative support to the Housing Officers eg preparation of various documents, invoice coding, purchase orders, repairs reporting and monitoring, rent and service charge reviews etc.
One of the great things about this role is working within a great team providing tangible support to our customers.
System management is an important part of the role and you will maintain property management information, including updating of Orchard Housing, website pages, spreadsheets, databases, standard letters etc. Maintain databases and internal records for all initiatives and transactions managed within the team, ensuring accurate information is provided for management information.
And what would make me stand out from the crowd?
To be successful as a Housing Assistant, here at YHG, you will have….
- experience of working within a housing function
- experience of providing great customer service
- experience of using all Microsoft applications
Ideally you will be a
- collaborative team player
- willing to provide feedback to improve the services we offer
This role is really suited to someone who likes to meet customers face to face and is happy working within an office environment.
If you feel this could be the right role for you, we would love to hear from you!
For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.
That all sounds great, what’s in it for me?
In return we offer £22000-£25000 for a 35-hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance.
Although you are based at Grove Village you will also have access to Youggle House – our wellbeing, social, collaboration and meeting space in Birchwood, Warrington - you may be asked to travel to Youggle House to meet up with your wider team for meetings and training when required.
On top of this, we will provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that does not just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.
For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.
And who are Your Housing Group?
Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.
As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.
We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work
Closing Date: 6th August 2024
We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.
Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application.YHG1