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Benefits Officer - Revenue & Benefits

Posting date:	24 July 2024
Salary:	£20.31 per hour
Additional salary information:	per hour PAYE
Hours:	Full time
Closing date:	22 August 2024
Location:	BRISTOL, BS1 5TR
Company:	Triumph Consultants Ltd
Job type:	Temporary
Job reference:	Bristol 5252277

Summary

What's involved with this role:

Interim Benefits Officer - Revenue & Benefits

Reference no: Bristol 5252277

Pay rate: £20.31 per hour PAYE

Hours per week: 37 Monday – Friday, 08:30 – 17:00

This opening assignment is for 8 months

City: BRISTOL

Basic DBS required for this role

Remote working

A Benefits Officer is required to administer all types of Housing Benefit and Council tax Support new claims and changes in circumstances. High levels of accuracy and good output levels are required for this role. This is a remote working role.

Key responsibilities:

Accurate and prompt assessment of claims for Emergency Payments, Household Goods, Housing Benefit & Council Tax reduction.
Processing of reported changes in circumstances affecting those claims.
Maintenance and updating of claims in response to information received from internal and external sources.
Respond to non-urgent requests for information.
Carry out complex assessments, such as adjudicating on fraud or appeal cases.
Review and revise decisions made by self and others where required.
Provide written and face to face explanations of decisions and overpayments where requested.
Check and provide feedback on the work of others.
Respond to urgent requests for updates or information about claims.
Support and coach new entrants by sharing knowledge and experience, either on an ad-hoc basis, by mentoring individuals or floor-walking new cohorts.



NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Qualifications:

Educated to GCSE level or equivalent, with a minimum 5 grades A-C including English and Maths.



Experience & Knowledge:

Minimum 3 years’ Housing Benefit assessment experience, including self-employed, UC work and all other aspects of role.
Experienced in front-line customer contact.
Have knowledge of legislation and procedures.
Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.



Skills & Abilities:

Confident in use of IT systems, including Word and Excel as will need to upload reports and attachments as well as update records in several databases.
Good communication skills.
Accuracy and attention to detail skills.



***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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Job Ref: Bristol 5252277


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.