Microsoft 365 Engineer
| Posting date: | 23 July 2024 |
|---|---|
| Salary: | £39,384 to £49,300 per year |
| Additional salary information: | London: £43,007 to £49,300/ National: £39,384- £45,754 |
| Hours: | Full time |
| Closing date: | 08 August 2024 |
| Location: | Edinburgh |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 362956/5 |
Summary
The Department for Business and Trade (DBT) has a clear mission - to grow the economy. Our role is to help businesses invest, grow and export to create jobs and opportunities right across the country. We do this in three ways.
Firstly, we help to build a strong, competitive business environment, where consumers are protected and companies rewarded for treating their employees properly.
Secondly, we open international markets and ensure resilient supply chains. This can be through Free Trade Agreements, trade facilitation and multilateral agreements.
Finally, we work in partnership with businesses every day, providing advance, finance and deal-making support to those looking to start up, invest, export and grow.
The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support us in this mission.
About the role
We're looking for talented Microsoft Suite Engineers/Admins to join our exciting Technology Service Solutions Team who will be responsible for the management, maintenance, support and promotion of Microsoft 365 and other Microsoft Tools within DBT.
The roles are about creating a better working environment and experience for our global workforce to ensure they stay equipped, motivated, informed and engaged. We're helping them be in the best possible place to deliver for the people who need our support and services.
Main responsibilities
You will :
- Provide specialist support for Microsoft 365 services – Exchange, Outlook, Azure Active Directory, Teams, Power Apps, and SharePoint amongst others
- Develop, configure and implement solutions utilising Microsoft 365 services
- Provide technical leadership and define best practice for the governance, administration, and support of Microsoft 365 services
- Provide real time monitoring and specialist support for Microsoft 365 services
- Provide end user and technical support for Microsoft 365 services
- Liaise with other operations teams to diagnose and fix services and issues, including root cause analysis
- Resolve help desk tickets
- Help us use our most business critical tools better and more effectively and take us to the cutting edge of email communication and collaboration
- Drive a user-centric focus in the change and release team to make sure we understand and prioritise new features
- Be an active member of the community, support and coach within the team
- Keep up to date on technology advances, learn from and share expertise