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Customer Support Rapid Response Advisor
| Posting date: | 23 July 2024 |
|---|---|
| Salary: | £26,500 to £29,545 per year |
| Hours: | Full time |
| Closing date: | 06 August 2024 |
| Location: | Exeter, Devon |
| Remote working: | On-site only |
| Company: | Seetec |
| Job type: | Permanent |
| Job reference: | 30817 |
Summary
Come and join us as a Customer Support Advisor in the newly formed Rapid Response Team.
You’ll be responsible for delivering in work support to participants who have secured work and would benefit from core hours support to complement our Rapid Response In Work Support Advisors, Out Of Core Hours Team.
Once a participant starts work, the advisor will provide an appropriate/agreed level of in-work support, to support a smooth transition in the critical early stages of a new job start and identify risks of them fallen out of work and engaging back with our Employment Advisors.
You’ll also be responsible for the administration and compliance of VEX vouchers to provide tighter controls to this process and ensure the smooth and efficient processing of vouchers.
In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range £26,500 to £29,585 p.a. (dependent on experience) with these great benefits:
25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
2 Volunteer Days
Company Pension Scheme - 5% Employee 5% Employer
Health Insurance Allowance
Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance
Annual Pay Review
Enhanced Maternity/Adoption and Paternity Pay Arrangements
Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life Assurance, Cycle to Work Scheme, Tax Saver Commuter Tickets
Refer a Friend Scheme
Interested? There’s an easy to apply route below to upload your CV!
If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200 .
Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our Employee Owners. People are at the front, centre and heart of every service we provide and each decision we make.
Location: Exeter
Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm
Closing Date: 6 August 2024
Key Responsibilities
Provide a first class In Work Support Service to Restart Participants who have secured work.
Utilising a number of communication methods, though primarily outbound phone calls to engage with our Restart In Work Support Participants to provide close engagement and demonstrate the value of our In Work Support to help participants remain in work.
Identify and categorize fallen out of work risks.
Work closely with our operational colleagues to provide useful intelligence so we can provide a holistic and collaborative approach to our participants support.
Skills and Experience
Essential
Positive, service-oriented attitude with demonstrable experience in a customer service-related role
Ability to foster and maintain positive relationships
IT literate with familiarity of in using a MS Office products and modern digital technologies, i.e. Microsoft Teams and customer databases/systems
Ability to thrive in a fast-paced and sometimes high-pressure environment
Willingness to work without direct supervision or as part of a team
Desirable
Understanding of the challenges for participants entering new employment
Experience of working in a high-performance culture
Experience of delivering services to specific quality standards
Experience of meeting compliance standards
Additional Information
SEETEC PLUSS is one of the UK’s leading providers of employability and health services, supporting thousands of people to move into employment each year. Committed to empowering people to better their lives, Seetec Pluss supports individuals from all walks of life to enter and progress in the world of work. We create and source jobs and opportunities, and by focusing on people’s strengths we raise aspirations and help them overcome their barriers to work and develop the skills that employers are looking for. Together, we open up a world of opportunity to individuals and organisations, supporting them with their aspirations today so they can thrive in the future.
Seetec Pluss is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.
Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex- offenders and will not discriminate in any way. Our full policy statement of “Ex-Offenders” can be found on our website under “About us”
Seetec Pluss is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
You’ll be responsible for delivering in work support to participants who have secured work and would benefit from core hours support to complement our Rapid Response In Work Support Advisors, Out Of Core Hours Team.
Once a participant starts work, the advisor will provide an appropriate/agreed level of in-work support, to support a smooth transition in the critical early stages of a new job start and identify risks of them fallen out of work and engaging back with our Employment Advisors.
You’ll also be responsible for the administration and compliance of VEX vouchers to provide tighter controls to this process and ensure the smooth and efficient processing of vouchers.
In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range £26,500 to £29,585 p.a. (dependent on experience) with these great benefits:
25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
2 Volunteer Days
Company Pension Scheme - 5% Employee 5% Employer
Health Insurance Allowance
Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance
Annual Pay Review
Enhanced Maternity/Adoption and Paternity Pay Arrangements
Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life Assurance, Cycle to Work Scheme, Tax Saver Commuter Tickets
Refer a Friend Scheme
Interested? There’s an easy to apply route below to upload your CV!
If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200 .
Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our Employee Owners. People are at the front, centre and heart of every service we provide and each decision we make.
Location: Exeter
Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm
Closing Date: 6 August 2024
Key Responsibilities
Provide a first class In Work Support Service to Restart Participants who have secured work.
Utilising a number of communication methods, though primarily outbound phone calls to engage with our Restart In Work Support Participants to provide close engagement and demonstrate the value of our In Work Support to help participants remain in work.
Identify and categorize fallen out of work risks.
Work closely with our operational colleagues to provide useful intelligence so we can provide a holistic and collaborative approach to our participants support.
Skills and Experience
Essential
Positive, service-oriented attitude with demonstrable experience in a customer service-related role
Ability to foster and maintain positive relationships
IT literate with familiarity of in using a MS Office products and modern digital technologies, i.e. Microsoft Teams and customer databases/systems
Ability to thrive in a fast-paced and sometimes high-pressure environment
Willingness to work without direct supervision or as part of a team
Desirable
Understanding of the challenges for participants entering new employment
Experience of working in a high-performance culture
Experience of delivering services to specific quality standards
Experience of meeting compliance standards
Additional Information
SEETEC PLUSS is one of the UK’s leading providers of employability and health services, supporting thousands of people to move into employment each year. Committed to empowering people to better their lives, Seetec Pluss supports individuals from all walks of life to enter and progress in the world of work. We create and source jobs and opportunities, and by focusing on people’s strengths we raise aspirations and help them overcome their barriers to work and develop the skills that employers are looking for. Together, we open up a world of opportunity to individuals and organisations, supporting them with their aspirations today so they can thrive in the future.
Seetec Pluss is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.
Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex- offenders and will not discriminate in any way. Our full policy statement of “Ex-Offenders” can be found on our website under “About us”
Seetec Pluss is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.