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Neighbourhood Estates Supervisor
| Posting date: | 22 July 2024 |
|---|---|
| Salary: | £29,224 to £29,224 per year |
| Hours: | Full time |
| Closing date: | 04 August 2024 |
| Location: | Sunderland, Tyne & Wear |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Gentoo Group Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
The Company
We're a housing association that provides more than 60,000 people in Sunderland with a place they can call home. We're a values-driven organisation, with a clear vision, a social purpose and a commitment to investing in people, place and property. We believe everyone has the right to live in a good quality home they can afford and invest millions of pounds every year in keeping our existing homes safe, secure, and compliant.
We're also playing our part in addressing the UK housing crisis locally, by building hundreds of new, modern and contemporary homes for rent in Sunderland - homes that meet the needs of local people. Not only do we provide vital housing - we support our tenants, residents and communities by investing in services that help people live their best possible life.
This includes helping people to work, victims of domestic abuse and anti-social behaviour, young people to live independently, as well as a wellbeing service that supports our elderly tenants and residents.
About the role:
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We are expanding our Neighbourhood Estates Team within Housing and as part of this we have a fantastic opportunity for a Neighbourhood Estates Supervisor to join the team. The team carry out the caretaking and cleaning function for all Gentoo’s High Rise Buildings throughout the City of Sunderland. Your role will be to support the Neighbourhood Estates Manager to lead and co-ordinate a team of Caretakers to ensure exceptional service delivery in all aspects of the Caretaker Service. You will be customer focused with a drive to help us deliver improved Tenant Satisfaction Measures in line with our delivery model. With a can-do attitude you will be passionate about the delivery of excellent customer service with a determination to deliver exceptional performance both personally and as part of the team. A flexible approach and full clean driving licence is a must to meet the travel requirements of the role. The role is subject to a basic DBS paid for by Gentoo. Key responsibilities will include the following, a full job description is available to view at www.gentoogroup.com/careers Main responsibilities: Effective supervision of the Caretaking Team to maximise productivity, performance and quality whilst ensuring the development of the Team. Execution of all works, ensuring compliance with all appropriate Health and Safety legislation, standards and regulations. Ensure targets and performance standards are delivered. To effectively plan and maintain appropriate levels of team cover throughout our High Rise Buildings. Maintain effective administration of orders, including the requisition of materials required and the receipt of materials to ensure a continuous caretaking service. Liaise with Local Housing Management and Repairs and Maintenance Teams to ensure a smooth and efficient service for our customers.
What we are looking for:
Experience of:
Experience in supervising a team.
Experience in Caretaking/cleaning.
Experience in delivering and developing excellent customer service.
The ability to lead and motivate a team to achieve performance targets.
Knowledge of:
Caretaking/cleaning knowledge.
Awareness of current health and safety legislation.
IT skills Organisational and administrative skills.
Some of our great benefits include: 31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year. 12.30 pm finish on a Fridays Flexible and hybrid working. Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover. Access to private healthcare through the Health Cash Plan. Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution. Salary sacrifice electric vehicle scheme Enhanced family-friendly leave Car mileage allowance if you use your personal vehicle for business purposes. Life assurance cover to the value of 3 times your annual salary.
We're a housing association that provides more than 60,000 people in Sunderland with a place they can call home. We're a values-driven organisation, with a clear vision, a social purpose and a commitment to investing in people, place and property. We believe everyone has the right to live in a good quality home they can afford and invest millions of pounds every year in keeping our existing homes safe, secure, and compliant.
We're also playing our part in addressing the UK housing crisis locally, by building hundreds of new, modern and contemporary homes for rent in Sunderland - homes that meet the needs of local people. Not only do we provide vital housing - we support our tenants, residents and communities by investing in services that help people live their best possible life.
This includes helping people to work, victims of domestic abuse and anti-social behaviour, young people to live independently, as well as a wellbeing service that supports our elderly tenants and residents.
About the role:
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We are expanding our Neighbourhood Estates Team within Housing and as part of this we have a fantastic opportunity for a Neighbourhood Estates Supervisor to join the team. The team carry out the caretaking and cleaning function for all Gentoo’s High Rise Buildings throughout the City of Sunderland. Your role will be to support the Neighbourhood Estates Manager to lead and co-ordinate a team of Caretakers to ensure exceptional service delivery in all aspects of the Caretaker Service. You will be customer focused with a drive to help us deliver improved Tenant Satisfaction Measures in line with our delivery model. With a can-do attitude you will be passionate about the delivery of excellent customer service with a determination to deliver exceptional performance both personally and as part of the team. A flexible approach and full clean driving licence is a must to meet the travel requirements of the role. The role is subject to a basic DBS paid for by Gentoo. Key responsibilities will include the following, a full job description is available to view at www.gentoogroup.com/careers Main responsibilities: Effective supervision of the Caretaking Team to maximise productivity, performance and quality whilst ensuring the development of the Team. Execution of all works, ensuring compliance with all appropriate Health and Safety legislation, standards and regulations. Ensure targets and performance standards are delivered. To effectively plan and maintain appropriate levels of team cover throughout our High Rise Buildings. Maintain effective administration of orders, including the requisition of materials required and the receipt of materials to ensure a continuous caretaking service. Liaise with Local Housing Management and Repairs and Maintenance Teams to ensure a smooth and efficient service for our customers.
What we are looking for:
Experience of:
Experience in supervising a team.
Experience in Caretaking/cleaning.
Experience in delivering and developing excellent customer service.
The ability to lead and motivate a team to achieve performance targets.
Knowledge of:
Caretaking/cleaning knowledge.
Awareness of current health and safety legislation.
IT skills Organisational and administrative skills.
Some of our great benefits include: 31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year. 12.30 pm finish on a Fridays Flexible and hybrid working. Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover. Access to private healthcare through the Health Cash Plan. Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution. Salary sacrifice electric vehicle scheme Enhanced family-friendly leave Car mileage allowance if you use your personal vehicle for business purposes. Life assurance cover to the value of 3 times your annual salary.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.