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Customer Service Apprentice
| Posting date: | 22 July 2024 |
|---|---|
| Salary: | £12,347 to £22,071 per year |
| Additional salary information: | Age related minimum wage £12,347 - £22,071 per annum depending on age |
| Hours: | Full time |
| Closing date: | 11 August 2024 |
| Location: | Tamworth, Staffordshire |
| Remote working: | On-site only |
| Company: | Tamworth Borough Council |
| Job type: | Apprenticeship |
| Job reference: |
Summary
TAMWORTH BOROUGH COUNCIL
CUSTOMER SERVICES
Customer Service Apprentice
Level 3
Age related minimum wage
£12,347 - £22,071 per annum depending on age
Site based
37 hours per week
18- month temporary contract
Are you enthusiastic, highly motivated and eager to start a career in customer service?
Tamworth Borough Council’s customer service team is at the heart of our services, and we are looking for someone like you to join our vibrant team. As a Customer Service Apprentice, you will deliver exceptional customer experiences and help resolve a wide range of enquiries at first point of contact.
As our Customer Service Apprentice, you will have frequent contact with our customers, handling enquiries across several channels including telephone, face to face and digital. You will support the team taking ownership for resolving a wide range of enquiries and will effectively signpost customers to partner agencies where necessary, ensuring a seamless customer service experience.
As our apprentice, you will work to achieve the Customer Service Specialist Level 3 qualification that is designed to equip apprentices with the skills, knowledge and behaviours to excel in customer service roles. This will take around 18 months to complete and will include on the job training and onsite assessment.
This is a varied role, that will suit an adaptable, creative and organised individual. You will have some experience of working with others and be a great team player and confident communicator. You will have a minimum GCSE grade 4 in Maths and English with good verbal and written skills.
To apply for this role the following experience is beneficial, however not essential as training will be provided:
• Excellent communication skills
• High degree of accuracy and attention to detail
• Experience of working independently and as part of a team
• Confident in the use of computers and familiar with Microsoft Office software
• Minimum Grade 4 GCSE in Maths and English with a good level of written and verbal English skills
• Customer Service focused with an empathetic approach to challenging interactions.
• Methodical and organised approach
We have an extensive benefits package including flexible working, a non-contributory health scheme, Local Government pension scheme, generous holiday entitlement, and payment of professional fees (where applicable), for further details please refer to the application information document on our website.
Appointment will be subject to satisfactory references, right to work in the UK check, medical clearance and DBS check.
If you are ready to take on this exciting opportunity and grow your career in customer services, we would love to hear from you!
Shortlisting will take place early August, with interviews taking place week commencing 26th August 2024.
For an informal discussion about the role please contact Mark Williams or Debra Lee on 01827 709 709 or email mark-williams@tamworth.gov.uk or debra-lee@tamworth.gov.uk
For further information and to apply please visit Tamworth BC Jobs.
Late applications and/or CVs will not be accepted. Agencies need not apply.
If you have any queries about the recruitment process, please contact recruitment@tamworth.gov.uk.
Closing date: 11th August 2024
Interviews Week commencing 26th August 2024
Tamworth Borough Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We operate two guaranteed interview schemes which support individuals who meet all the essential criteria to be guaranteed an interview for a vacancy. The Disability Committed Employer scheme supports applicants with a disability and the Veterans Guaranteed interview scheme supports those defined as veterans, military spouses/partners and cadet instructors.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks are required for relevant posts.
We are committed to ensuring that people are not disadvantaged in accessing our services. We will make reasonable adjustments for those people that need further assistance, depending on the individual’s needs, further guidance can be found in our Reasonable Adjustments guidance Equality and diversity | Tamworth Borough Council.
Public facing roles are covered by the Fluency Duty as outlined in section 78 of the Immigration Act 2016, to serve the public it is vital that those working in public facing roles can communicate in English with members of the public receiving local authority services.
CUSTOMER SERVICES
Customer Service Apprentice
Level 3
Age related minimum wage
£12,347 - £22,071 per annum depending on age
Site based
37 hours per week
18- month temporary contract
Are you enthusiastic, highly motivated and eager to start a career in customer service?
Tamworth Borough Council’s customer service team is at the heart of our services, and we are looking for someone like you to join our vibrant team. As a Customer Service Apprentice, you will deliver exceptional customer experiences and help resolve a wide range of enquiries at first point of contact.
As our Customer Service Apprentice, you will have frequent contact with our customers, handling enquiries across several channels including telephone, face to face and digital. You will support the team taking ownership for resolving a wide range of enquiries and will effectively signpost customers to partner agencies where necessary, ensuring a seamless customer service experience.
As our apprentice, you will work to achieve the Customer Service Specialist Level 3 qualification that is designed to equip apprentices with the skills, knowledge and behaviours to excel in customer service roles. This will take around 18 months to complete and will include on the job training and onsite assessment.
This is a varied role, that will suit an adaptable, creative and organised individual. You will have some experience of working with others and be a great team player and confident communicator. You will have a minimum GCSE grade 4 in Maths and English with good verbal and written skills.
To apply for this role the following experience is beneficial, however not essential as training will be provided:
• Excellent communication skills
• High degree of accuracy and attention to detail
• Experience of working independently and as part of a team
• Confident in the use of computers and familiar with Microsoft Office software
• Minimum Grade 4 GCSE in Maths and English with a good level of written and verbal English skills
• Customer Service focused with an empathetic approach to challenging interactions.
• Methodical and organised approach
We have an extensive benefits package including flexible working, a non-contributory health scheme, Local Government pension scheme, generous holiday entitlement, and payment of professional fees (where applicable), for further details please refer to the application information document on our website.
Appointment will be subject to satisfactory references, right to work in the UK check, medical clearance and DBS check.
If you are ready to take on this exciting opportunity and grow your career in customer services, we would love to hear from you!
Shortlisting will take place early August, with interviews taking place week commencing 26th August 2024.
For an informal discussion about the role please contact Mark Williams or Debra Lee on 01827 709 709 or email mark-williams@tamworth.gov.uk or debra-lee@tamworth.gov.uk
For further information and to apply please visit Tamworth BC Jobs.
Late applications and/or CVs will not be accepted. Agencies need not apply.
If you have any queries about the recruitment process, please contact recruitment@tamworth.gov.uk.
Closing date: 11th August 2024
Interviews Week commencing 26th August 2024
Tamworth Borough Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We operate two guaranteed interview schemes which support individuals who meet all the essential criteria to be guaranteed an interview for a vacancy. The Disability Committed Employer scheme supports applicants with a disability and the Veterans Guaranteed interview scheme supports those defined as veterans, military spouses/partners and cadet instructors.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks are required for relevant posts.
We are committed to ensuring that people are not disadvantaged in accessing our services. We will make reasonable adjustments for those people that need further assistance, depending on the individual’s needs, further guidance can be found in our Reasonable Adjustments guidance Equality and diversity | Tamworth Borough Council.
Public facing roles are covered by the Fluency Duty as outlined in section 78 of the Immigration Act 2016, to serve the public it is vital that those working in public facing roles can communicate in English with members of the public receiving local authority services.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.