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Supported Housing Manager
| Posting date: | 22 July 2024 |
|---|---|
| Salary: | £60,004 to £64,333 per year |
| Hours: | Part time |
| Closing date: | 11 August 2024 |
| Location: | Reading, Berkshire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Reading Borough Council |
| Job type: | Permanent |
| Job reference: | DAC0507 |
Summary
We are seeking a highly motivated, creative, and experienced person to take a lead in the management of the Council’s Supported Housing Service incorporating Sheltered, Extra Care and Supported Living housing. To have the strategic focus with the ability to operationally deliver and work with us to continue to be the best landlord, changing lives for the better and strengthening communities.
Our Housing and Communities Teams are passionate about the people who live in our town; our vision is for everyone to have the opportunity to live in a good quality sustainable home within in a lively and thriving neighbourhood. We have a strong track record in building strategic partnerships, to increase efficiency and innovation.
We have an ambitious new build development plan which includes delivery of several sheltered sites.
We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.
We are open to flexible working patterns and can provide a hybrid working environment which utilises the best of both worlds with a mix of office working in central Reading and homeworking according to the needs of the Service.
About the role
You’ll motivate, lead and inspire the teams to ensure the effective delivery of all services within the Sheltered Housing Service.
You’ll actively ensure the effectiveness of customer involvement in the service. Be accountable to customers for service development and delivery, ensuring that customer service is routinely tested and translated into sustainable improvements.
You’ll review, recommend, and implement changes to policy, strategy, and procedure, to maximise effective use of available resources, budgets and to ensure quality control and compliance with tenancy satisfaction measures and regulatory requirements.
You’ll work in partnership with other teams, services and external clients and contractors to build, manage and maintain positive relationships to ensure we are able to support the lives that matter to our customers.
You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do
Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential
Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way
Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed
About you
You’ll have extensive knowledge of Housing legislation and support services, with experience in the provision of supported housing and or older persons support services.
You’ll have proven experience of project management and working knowledge in leading and manging change initiatives.
You’ll have the ability to communicate to a high standard, both verbally and in writing, to a range of customers, clients and staff and demonstrate analytical skills that can be carried through to quality decisions and / or recommendations.
You’ll have personal integrity, adaptability and resilience with highly developed organisational skills and ability to work under pressure.
Our offer
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.
A competitive salary alongside a range of benefits including:
Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 33 days after 10 years' service, with the option to buy additional leave
A wide range of flexible working opportunities
Modern working environment at the Civic Offices in the heart of Reading
Local Government Pension Scheme (LGPS)
Life Assurance - three times your annual salary (for members of the LGPS)
On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted
Season Ticket Loan - to help with the cost of your rail/ bus journey, to & from work
Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax
For more information on this position please contact Diane Palmer, Housing Support Manager via e-mail at Diane.palmer@reading.gov.uk
Closing Date: 11th August 2024
Interview Date: 30th August 2024
Please note that the closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.
Our Housing and Communities Teams are passionate about the people who live in our town; our vision is for everyone to have the opportunity to live in a good quality sustainable home within in a lively and thriving neighbourhood. We have a strong track record in building strategic partnerships, to increase efficiency and innovation.
We have an ambitious new build development plan which includes delivery of several sheltered sites.
We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.
We are open to flexible working patterns and can provide a hybrid working environment which utilises the best of both worlds with a mix of office working in central Reading and homeworking according to the needs of the Service.
About the role
You’ll motivate, lead and inspire the teams to ensure the effective delivery of all services within the Sheltered Housing Service.
You’ll actively ensure the effectiveness of customer involvement in the service. Be accountable to customers for service development and delivery, ensuring that customer service is routinely tested and translated into sustainable improvements.
You’ll review, recommend, and implement changes to policy, strategy, and procedure, to maximise effective use of available resources, budgets and to ensure quality control and compliance with tenancy satisfaction measures and regulatory requirements.
You’ll work in partnership with other teams, services and external clients and contractors to build, manage and maintain positive relationships to ensure we are able to support the lives that matter to our customers.
You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do
Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential
Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way
Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed
About you
You’ll have extensive knowledge of Housing legislation and support services, with experience in the provision of supported housing and or older persons support services.
You’ll have proven experience of project management and working knowledge in leading and manging change initiatives.
You’ll have the ability to communicate to a high standard, both verbally and in writing, to a range of customers, clients and staff and demonstrate analytical skills that can be carried through to quality decisions and / or recommendations.
You’ll have personal integrity, adaptability and resilience with highly developed organisational skills and ability to work under pressure.
Our offer
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.
A competitive salary alongside a range of benefits including:
Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 33 days after 10 years' service, with the option to buy additional leave
A wide range of flexible working opportunities
Modern working environment at the Civic Offices in the heart of Reading
Local Government Pension Scheme (LGPS)
Life Assurance - three times your annual salary (for members of the LGPS)
On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted
Season Ticket Loan - to help with the cost of your rail/ bus journey, to & from work
Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax
For more information on this position please contact Diane Palmer, Housing Support Manager via e-mail at Diane.palmer@reading.gov.uk
Closing Date: 11th August 2024
Interview Date: 30th August 2024
Please note that the closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.