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CBS Booking Support Officer | Isle of Wight NHS Trust

Posting date:	19 July 2024
Salary:	Not specified
Additional salary information:	£22,383 per annum
Hours:	Part time
Closing date:	18 August 2024
Location:	Isle of Wight, PO30 5TG
Company:	Isle of Wight NHS
Job type:	Permanent
Job reference:	6476605/470-24-0004-AN

Summary

We are recruiting fora CBS Support Officer who wishes to join #TeamIOWNHS. You should share our passion and drive to ensure that our patients receive quality and compassionate care and work with us to ensure the Trust continues its journey towards “great people, great place”.

We have a range of administrative opportunities across our core booking services within the CBS.

The Centralised Booking Service is one of the first contact points for patients referred to our range of acute outpatient services, managing on average 15,000 patient appointments per month across our surgical and medical clinical specialties, as well as having responsibility for all aspects of the Trust’s clinic reception functionality.

The role of the Booking Support Officer is toundertake tasks that includes all aspects of the reception function using systems such as the Patient Administration System.

Working within a team setting, you will be based at our new dedicated office facilities, at St. Cross Court Business Park, Newport, IOW, & at the main Hospital site at St. Mary’s Hospital. You will need to be a flexible, reliable & motivated individual, who enjoys working in a busy team environment.

We are keen to hear from potential candidates that can demonstrate excellent communication skills, in both face to face and call handling settings.

You will receive an induction & training programme that will equip you with the necessary skills across our patient information & waiting list systems.

If successful, you will undertake a wide variety of roles, encompassing outpatient appointments and receptionist duties.

You will need to be a flexible, reliable and motivated individual, who is capable of working as part of a friendly hard-working team.

You must have excellent communication skills, both face to face and over the telephone, plus be able to embrace the constant fast pace within the department. If you like variety in the workplace and enjoy a challenge, this is the job for you.

We are passionate about providing excellent CARE, which is why our values areCompassion,Accountable,Respect andEveryone counts. Our mission is to make sure that our community is at the heart of everything we do and that we hold our values across all our services.

We are committed to endorsing inclusion, diversity and multiculturalism throughout out services and as such, our procedures and policies ensure that applicants are always treated fairly throughout the recruitment process.

The Isle of Wight NHS Trust is the only integrated acute, community, mental health and ambulance health care provider in England. We serve a population of approximately 150,000 residents, making the services we offer variable and personalised with a flexible approach to our service users.

Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trust’s beach hut in Ryde. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.

The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes. London can be reached in 90 minutes by rail from Southampton or Portsmouth. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions.

Our 2020-2025 strategy sets out to ensure that we continue to be a provider of excellent and compassionate care. As part of this strategy, we are proactively taking steps to ensure that we recruit and retain the highest quality of talent to provide CARE and we would welcome applications from under-represented groups to ensure our Trust is an inclusive and diverse employer.

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.






This advert closes on Tuesday 12 Aug 2025

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