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Choice Based Lettings Advisor
| Posting date: | 19 July 2024 |
|---|---|
| Salary: | £23,893 to £25,979 per year |
| Hours: | Full time |
| Closing date: | 20 July 2024 |
| Location: | Ellesmere Port, Cheshire |
| Remote working: | Fully remote |
| Company: | Cheshire West and Chester |
| Job type: | Permanent |
| Job reference: | W3364 |
Summary
Are you a highly-motivated individual, willing to learn and develop new skills and experiences within Housing, and excel in supporting customers and colleagues?
An excellent opportunity has arisen to join Cheshire West and Chester Council as a Choice Based Lettings Advisor on a permanent basis.
The Choice Based Lettings Officer works as part of a small team delivering the West Cheshire Homes service, which involves processing and verification of housing register applications from residents of Cheshire West who are in housing need.
The successful candidate will provide excellent customer care, including telephone, face-to-face and web-based communication.
Cheshire West and Chester Council is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.
You will work within a busy and fast-paced service, to provide a pro-active service to individual customers requiring one to one support in relation to West Cheshire Homes applications or bidding activity and to answer enquiries relating to West Cheshire Homes/Housing Allocations policy and individual applications from customers, partners and wider stakeholders.. The role will be varied and will require a person who can easily learn processes and retain information.
You will have experience and competency in managing a busy workload and/or working in a multi-disciplinary service and will be highly proficient at using IT systems to input and manage customer information. The role will require a high level of oral and written skills, and knowledge of housing / homelessness policies, statutory responsibilities and general information on housing options. Excellent communication skills will be essential.
This role is a Office Based Worker, but currently including home based working and this means that the role will work at the most effective locations and at the most effective times, respecting the needs of the task, the customer, the individual and the team.
For an informal discussion, please email jacqueline.callan@cheshirewest.gov.uk
To find out more information about what it is like to work for Cheshire West and Chester Council including our rewards and benefits please see www.cwcrecruitment.co.uk
No candidate will meet every single requirement - if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information.
Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £12 per hour for all contracted hours.
For any technical enquiries please email Sourcingteam@ecwip.co.uk and quote job reference number in all correspondence.
An excellent opportunity has arisen to join Cheshire West and Chester Council as a Choice Based Lettings Advisor on a permanent basis.
The Choice Based Lettings Officer works as part of a small team delivering the West Cheshire Homes service, which involves processing and verification of housing register applications from residents of Cheshire West who are in housing need.
The successful candidate will provide excellent customer care, including telephone, face-to-face and web-based communication.
Cheshire West and Chester Council is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.
You will work within a busy and fast-paced service, to provide a pro-active service to individual customers requiring one to one support in relation to West Cheshire Homes applications or bidding activity and to answer enquiries relating to West Cheshire Homes/Housing Allocations policy and individual applications from customers, partners and wider stakeholders.. The role will be varied and will require a person who can easily learn processes and retain information.
You will have experience and competency in managing a busy workload and/or working in a multi-disciplinary service and will be highly proficient at using IT systems to input and manage customer information. The role will require a high level of oral and written skills, and knowledge of housing / homelessness policies, statutory responsibilities and general information on housing options. Excellent communication skills will be essential.
This role is a Office Based Worker, but currently including home based working and this means that the role will work at the most effective locations and at the most effective times, respecting the needs of the task, the customer, the individual and the team.
For an informal discussion, please email jacqueline.callan@cheshirewest.gov.uk
To find out more information about what it is like to work for Cheshire West and Chester Council including our rewards and benefits please see www.cwcrecruitment.co.uk
No candidate will meet every single requirement - if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information.
Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £12 per hour for all contracted hours.
For any technical enquiries please email Sourcingteam@ecwip.co.uk and quote job reference number in all correspondence.
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Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.